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Avaliações de La Quinta Inn & Suites by Wyndham Seattle Federal Way

2.5 out of 5
La Quinta Inn & Suites by Wyndham Seattle Federal Way
31611 Pete Von Reichbauer Way South, Federal Way, WA

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 543 de 1000 avaliações" "
Nota 8 - Boa. 229 de 1000 avaliações" "
Nota 6 - Ok. 105 de 1000 avaliações" "
Nota 4 - Insatisfatória. 56 de 1000 avaliações" "
Nota 2 - Terrível. 67 de 1000 avaliações" "

8,6/10

Limpeza

8,6/10

Serviço e funcionários

8,4/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

JAIME

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The bed was so uncomfortable, we are both still sore two days later. There were doors being slammed constantly until almost 2am and people running up and down the hall talking loud and laughing which made it impossible to sleep. The phone didn't work in the room (had reported that upon check in, but were told there was no maintenance on the weekend so it couldn't be fixed/replaced). We had a great view of a small homeless camp just on the other side of the parking lot. Part of the reason we picked this hotel was due to the free breakfast, however the sausage, eggs and potatoes were not kept warm in the warmers and items were not refilled in a timely manner. The cranberry juice tasted like water due to it being so watered down. Unfortunately, it was not a good experience. The area did have a lot of opportunities for shopping and restaurants, which was attractive.
Hospedou-se por 1 diária em abr. de 2024

4/10 - Insatisfatória

Sheri, Burien

Pontos positivos: Limpeza
We got to breakfast 15 minutes before closing and there was no more food! Also, kids playing tag in the hallway in the middle of the night! Very noisy!
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

meo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really friendly staff TIARA went above and beyond for us thanks so much !
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Phillip

Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
The hotel appears to be an older property that has been remodeled in the last 5 years. We were greeted by a locked front door after 8 pm, so you had to call the front desk to enter. Our room was a studio suite with flickering ceiling lights a less than fully operation shower head that caused water to run all over the bathroom floor. No cable on the TV and had to rely on free Pluto TV broadcast. We paid over $200 a night for a 2 star hotel. Upon checkout the hotel tried to charge me directly even after I had prepaid with Expedia. Luckily I has for a receipt during checkout.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 24 de abr. de 2024
We deeply regret the inconveniences you encountered during your stay. Your feedback is invaluable, and we're committed to rectifying these issues promptly. We apologize for any inconvenience and hope to welcome you back in the near future for a better experience.

10/10 - Excelente

Tracy L Jones, Maple Grove

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the staff!
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Hotel Management em 24 de abr. de 2024
Thank you for your review! We hope to welcome you back in the near future.

6/10 - Ok

Shannon

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
We arrived a little early and they were able to get us a room right away, which was nice. The breakfast was pretty good each morning. Location was nice for shopping and super convenient. Parking wasn’t the best, small area so if you aren’t back to the hotel early you’ll be parking down the street and walking
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Management em 24 de abr. de 2024
Thank you for your positive feedback! We appreciate your support and hope to welcome you back soon!

6/10 - Ok

Tina

Viagem a dois
Pontos positivos: Serviço e funcionários
It wasnt as clean as one would expect for your properties. The grounds were not maintained. Our shower was so slippery because it was slimy feeling. The tv and remote did not work together. The continental breakfast was awful.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 18 de abr. de 2024
We're truly sorry for the cleanliness problems you faced and the disappointing breakfast experience. We aim to provide a comfortable stay, and it's disheartening to hear we missed the mark. We'll make sure to fix these issues promptly. Thank you for letting us know, we hope for the chance to make things right next time.

8/10 - Boa

Henry

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 26 de abr. de 2024
Thank you for your review! We hope to welcome you back in the near future.

4/10 - Insatisfatória

Cami

Viagem de negócios, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Stains on the carpet and comforters. Loud doors that slam and halls. Very low water pressure
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 7 de abr. de 2024
We apologize for the inconvenience caused by stains, loud doors, and low water pressure. We'll strive to address the issues to ensure a more pleasant stay. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.

2/10 - Terrível

Rose

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
No parking
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Management Team em 4 de abr. de 2024
Hello, Our apologies for the inconvenience, we do have parking in the front, side, and back side of the hotel. Please call the hotel or the front desk so we can discuss your previous stay.

10/10 - Excelente

Colleen

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 18 de abr. de 2024
Thank you for the perfect rating! We're delighted to hear you had a wonderful experience during your stay with us. We look forward to welcoming you back soon.

8/10 - Boa

Somjai

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean and staff very nice
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Management em 27 de mar. de 2024
We're thrilled to hear that you found our hotel clean and our staff friendly! Thank you for sharing your positive experience with us. We look forward to welcoming you back in the future!

8/10 - Boa

kay

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The orange was overwhelming
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Management em 27 de mar. de 2024
We're sorry that the orange décor felt overwhelming during your stay. Your feedback is important, and we'll consider it as we strive to create a more balanced atmosphere for all guests.

10/10 - Excelente

yen giang

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything is good!! High recommend!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 27 de mar. de 2024
We're thrilled to hear that you had a great experience with us! Thank you for your high recommendation. We hope to welcome you back again soon

10/10 - Excelente

Charles

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice establishment
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 20 de mar. de 2024
Thank you for your gracious feedback! We're delighted to hear you had a pleasant stay with us. We hope to welcome you back soon!

10/10 - Excelente

Lucas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very well kept
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 6 de mar. de 2024
Thank you for your review! We hope to welcome you back in the near future.

8/10 - Boa

Elaine E

Pontos positivos: Comodidades e condições e instalações da propriedade
Great customer service
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 6 de mar. de 2024
Thank you for your review! We hope to welcome you back in the near future.

6/10 - Ok

Steven

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários e comodidades
We rented an ADA Handicap room. First of all the ADA rooms were a considerable distance from the elevator. For people with mobility challenges, this is unacceptable. Entry into and exit from the room in a wheelchair was extremely difficult. All of the rooms we looked at for ADA access had the same door situations. I would rate the room a 4 out of 10 for ADA accessibility. The counters and mirrors were such that from a sitting position in a wheelchair they were unusable. Overall, we will not rent these rooms again.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Management em 28 de fev. de 2024
We apologize for the challenges you faced in our ADA room. We regret any inconvenience caused and are committed to continuously improving to better serve all our guests.

6/10 - Ok

Lucas

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I was double charged for my stay and haven't been refunded yet. If the refund happens then things will be ok. This is the second time this has occurred here. The first time the fixed it immediately this time not.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 29 de fev. de 2024
Thank you for your review. We sincerely apologize for the double charge on your card. Please note that the refund has been processed, and it may take 3-5 business days to reflect on your account. Thank you for staying with us and we hope to welcome you back for a better stay!

4/10 - Insatisfatória

Hoang

Viagem com a família
Pontos negativos: Serviço e funcionários
Good location however the hallways had a strange chemical smell perhaps due to cleaning products. Front desk was not really there either.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 28 de fev. de 2024
We appreciate your feedback. Our apologies for any inconvenience caused by the hallway odor and front desk availability. We'll address these issues promptly to ensure a better experience for our guests. Thank you for bringing this to our attention.

6/10 - Ok

Ashley

Pontos negativos: Serviço e funcionários
I was double charged
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 22 de fev. de 2024
We apologize for the double charge. Your refund has been processed, and we appreciate your understanding. If you have further concerns, feel free to reach out. Thank you for bringing this to our attention.

10/10 - Excelente

Sandra

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Tiendas serca y varios restaurantes
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Hotel Management em 22 de fev. de 2024
¡Gracias por tu comentario! Nos alegra saber que disfrutaste de la cercanía a tiendas y restaurantes. ¡Esperamos verte de nuevo pronto!

6/10 - Ok

krista

Viagem a dois
Friendly staff upon check in. Rooms have very little sound proofing. The property should post something about no room cleaning services, unless requested.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Hotel Management em 21 de fev. de 2024
We appreciate your feedback. It's great to hear that our staff made a positive impression on your check-in experience. We apologize for any disturbances caused by the soundproofing and for any confusion regarding room cleaning services.

4/10 - Insatisfatória

Jordan

Viagem com a família
Pontos negativos: Serviço e funcionários
Offered breakfast was very limited and not very good and very nosey hotel, if you want to rest and relax and sleep at night pick a Different hotel
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 21 de fev. de 2024
We're truly sorry for the disappointing breakfast and disturbances during your stay. Your comfort and satisfaction are our top priorities, and we'll work diligently to make improvements based on your feedback. Thank you for bringing these concerns to our attention.

6/10 - Ok

Glen

Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 20 de mar. de 2024
We appreciate your feedback and apologize if your experience didn't meet your expectations. We hope for the opportunity to make it right on your next visit.

10/10 - Excelente

Lucas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice size rooms for the value
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 16 de fev. de 2024
Thank you for your review! We are please you enjoyed the size of our rooms. We hope to welcome you back in the near future for an even better stay.

10/10 - Excelente

Isabel

Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly staff and convenient location and clean
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 14 de fev. de 2024
Thank you for your kind words! We're glad you found our staff friendly, our location convenient, and our facilities clean. We look forward to hosting you again!

10/10 - Excelente

Christiaan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
As advertised. Nice, clean, comfortable, and safe. Complimentary breakfast was a nice bonus.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 14 de fev. de 2024
Thank you for the positive feedback! We're delighted you enjoyed your stay with us and appreciated our amenities. We hope to welcome you back soon!

10/10 - Excelente

Hungyu

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice new year eve stay.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 7 de fev. de 2024
Thank you so much for the fantastic 5/5 review! We're thrilled to hear you had such a great experience with us.

10/10 - Excelente

Margaret

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 31 de jan. de 2024
Thank you for the 5/5 review! We're delighted you had a great experience with us. Hope to welcome you back soon!

10/10 - Excelente

Cheryl

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The disabled room was great. Nice that it was not far from the elevator
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 31 de jan. de 2024
We're glad you enjoyed the disabled room and found its proximity to the elevator convenient. Thank you for your positive feedback!

10/10 - Excelente

Victoria

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was by far the BEST hotel I have ever stayed at! The front desk lady was so nice! Very welcoming. This isn’t a hotel it’s a home away from home! I truly appreciate the hospitality you guys had to offer. Love this place! Definitely coming again!!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 31 de jan. de 2024
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at our hotel. We look forward to welcoming you back again soon!

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 7 de fev. de 2024
Thank you for the perfect 10/10 review! We truly appreciate your support and are delighted to have exceeded your expectations.

10/10 - Excelente

An

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 31 de jan. de 2024
Thank you for the 5/5 review! We're delighted you had a great experience with us. Hope to welcome you back soon!

10/10 - Excelente

Lucas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very we kept
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 7 de fev. de 2024
Thank you so much for the fantastic 5/5 review! We're thrilled to hear you had such a great experience with us.

10/10 - Excelente

Suh Young, Falls Church

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The location is great! I was a weather refuge when three winter storms hit Portland. There are a number of good Korean restaurants nearby, Target, and even a movie theater. The facility is clean, staffs were kind and empathetic.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 26 de jan. de 2024
Thank you for sharing your experience! We're delighted to hear that our location, amenities, and staff contributed to a positive stay during the winter storms. Your feedback is valuable, and we look forward to welcoming you back in the future!

10/10 - Excelente

Lucas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy access
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 26 de jan. de 2024
Thank you for your review! We hope to welcome you back in the near future.

4/10 - Insatisfatória

Cindy

Viagem a dois
I would have given a higher review but after I checked in I left my room for an hour at most and when I came back, my bag was gone and the shower was used. Apparently they double booked my room and someone had used it before they even realized. Supposedly it was a “computer issue” but that’s just unacceptable. I booked this room with plenty of time so they need to fix that. Other than that the experience was okay, I would not come back though.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 25 de jan. de 2024
We apologize for the inconvenience you experienced with the double booking situation. This is not up to our standards, and we're actively addressing the issue to prevent it from happening again. We appreciate your feedback and hope you might reconsider staying with us in the future for a better experience.

10/10 - Excelente

Maria

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 25 de jan. de 2024
Thank you for the 5/5 review! We're delighted that you enjoyed your experience. Your satisfaction is our priority, and we hope to welcome you back soon!

10/10 - Excelente

Amy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel was very clean and very quiet.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 25 de jan. de 2024
Thank you for your feedback! We're glad to hear that you found the hotel very clean and quiet. We appreciate your positive review and hope to welcome you back in the future!

10/10 - Excelente

Lucas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 25 de jan. de 2024
Thank you for the 5/5 review! We're delighted that you enjoyed your experience. Your satisfaction is our priority, and we hope to welcome you back soon!

10/10 - Excelente

DuSeon

Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 25 de jan. de 2024
Thank you for the fantastic 10/10 review! We're thrilled to hear that you had such a positive experience. We appreciate your support and look forward to welcoming you again soon!

2/10 - Terrível

Siouxha

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
I checked in on Thursday at 2 pm and TV had no remote plus all the cables of the tv were off. Told front desk my issue and left. Came back at 8 pm, nothing was done. Next day moved to another room with tv but heater was broken. Slept with my coat on. All next day didn't get fixed and last day got moved to my third room in one weekend stay. I was told general manager will call me on Monday but NO CALL! of course. I really can't say it was a good stay at this hotel. Front desk people were nice and embarrassed by this situation. I felt bad for them.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Management em 17 de jan. de 2024
We're truly sorry to hear about the challenges you faced during your recent stay. Your experience does not meet our standards, and we sincerely apologize for the inconvenience caused. We appreciate your patience and understanding, and we're committed to addressing these issues to improve our services.

4/10 - Insatisfatória

Man

Viagem com a família
Pontos positivos: Serviço e funcionários
Rooms not as clean as before stay and shower pressure was horrible. Also the bathroom door had no locks..??
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 16 de jan. de 2024
Thank you for sharing your experience. We apologize for any cleanliness issues and the inconvenience with the shower pressure. Regarding the bathroom door, our barn-style doors don't come with locks, and we apologize for any confusion. Your feedback is valuable, and we'll strive to improve.

10/10 - Excelente

Sabine

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pulled out one of the night stands to plug in phone and it was really dirty (bottle cap, loose m&ms on floor, LOTS of dust) so I would recommend doing a deep clean everyone once in a while? Otherwise, great rooms and excellent staff.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 16 de jan. de 2024
Thank you for bringing this to our attention, and we apologize for the oversight. We'll address the cleanliness issue immediately. Thank you for acknowledging our great rooms and excellent staff.

10/10 - Excelente

Guillermina

Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 16 de jan. de 2024
Thank you for the perfect 10/10 star review! We're thrilled to hear you had an excellent experience. Your support means a lot to us!

2/10 - Terrível

Terry

Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 16 de jan. de 2024
We're sorry to hear about your experience and appreciate your feedback. Please contact us directly so we can address and improve upon the issues you've encountered.

8/10 - Boa

Daphne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Management em 16 de jan. de 2024
Thank you for the 8/10 star review! We appreciate your feedback and are glad you had a positive experience. If there's anything we can improve, feel free to let us know!

8/10 - Boa

Eugene

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Ebk
Nice motel….stayed there many times. One small issue is that the wall thermostat was inoperative however, window unit controls worked. Room 232
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 4 de jan. de 2024
Thank you for your continued stays at our hotel! We appreciate your feedback. We apologize for the thermostat issue in Room 232, We'll address the thermostat concern promptly to ensure a more comfortable experience in the future. Looking forward to hosting you again!

10/10 - Excelente

Rajmnder

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Management em 4 de jan. de 2024
We appreciate your fantastic 5/5-star review! It's a pleasure to hear you had a great experience. Thank you, and we can't wait to host you again soon!