Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 358 de 1001 avaliações" "
10 - Excelente
358
Nota 8 - Boa. 323 de 1001 avaliações" "
8 - Boa
323
Nota 6 - Ok. 138 de 1001 avaliações" "
6 - Ok
138
Nota 4 - Insatisfatória. 96 de 1001 avaliações" "
4 - Insatisfatória
96
Nota 2 - Terrível. 86 de 1001 avaliações" "
2 - Terrível
86
8,0/10
Limpeza
8,2/10
Serviço e funcionários
7,0/10
Comodidades
7,4/10
Condições e instalações da propriedade
6,8/10
Cuidado com o meio ambiente
Avaliações
2/10 - Terrível
Anitra
Viagem com a família
21 de mai. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I was bitten by bed bugs
Anitra
Hospedou-se por 1 diária em mai. de 2024
8/10 - Boa
Jared, Puyallup
Viagem com a família
20 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Few minutes from the freeway. Lots of homeless people around
Jared
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Relation Management em 21 de mai. de 2024
Hi Jared,We appreciate you bringing this to our attention. While we strive to ensure a safe and comfortable environment for all our guests, we understand that external factors, such as the presence of homeless individuals, can impact the overall experience. We will continue to monitor the situation and take appropriate measures to address any concerns regarding safety and security. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 - Excelente
David
18 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
David
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 21 de mai. de 2024
Hello David,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
8/10 - Boa
Qian
Viagem de negócios
10 de mai. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Always people running in the hallway at night
Qian
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Manager em 13 de mai. de 2024
Hello Qian, We apologize for any disturbances you experienced during your stay. Guest behavior is beyond our control, but we encourage guests to report any disruptions for immediate resolution. Your feedback is valuable in helping us maintain a peaceful environment for all our guests.
10/10 - Excelente
Sandra
Viagem a dois
6 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was clean. It was walkable to shopping and dining. The room was clean and vey nice. I appreciated the warm complimentary breakfast along with hot coffee and orange juice. The staff was friendly.
Sandra
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Relation Management em 6 de mai. de 2024
Hi Sandra,Thank you for sharing your positive feedback about your recent stay with us. We're delighted to hear that you had a great experience and that our property met your expectations. We're glad that you found our hotel clean and conveniently located near shopping and dining options. It's great to hear that you enjoyed our clean and comfortable rooms, as well as our complimentary breakfast with hot coffee and orange juice. Our team strives to provide friendly and helpful service, so we're pleased to know that you found our staff to be friendly during your stay. Thank you for choosing to stay at Comfort Inn Federal Way, and we look forward to welcoming you back for another wonderful visit in the future!
10/10 - Excelente
Sidney
Viagem a dois
4 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Not gonna over complicate the review...it was a great stay. Place was clean, staff was nice, and breakfast is good. Comfy room & bed.
Sidney
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 7 de mai. de 2024
Hello Sidney, We appreciate your straightforward feedback and are delighted to hear you enjoyed your stay with us. Our team works hard to ensure all guests have a comfortable experience. Thank you for highlighting the cleanliness, friendly staff, and tasty breakfast. We hope to welcome you back soon for another great stay!
10/10 - Excelente
Irene
2 de mai. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Irene
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 4 de mai. de 2024
Hello Irene,We are thrilled to hear that you had an excellent experience at our hotel! Please don't hesitate to contact us directly with any further comments or suggestions. We hope to welcome you back soon for another enjoyable stay!
2/10 - Terrível
Musafiri
2 de mai. de 2024
Pontos negativos: Limpeza
Dirty sheets
Musafiri
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Relation Management em 3 de mai. de 2024
Hi Musafiri,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 - Excelente
Erika
27 de abr. de 2024
Erika
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 19 de mai. de 2024
Hello Erika,We're delighted to hear you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay!
10/10 - Excelente
Lilian
26 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The best place I have been lately
Lilian
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Lilian,We are delighted to hear that you enjoyed your stay with us. Our team works hard to ensure all guests have a wonderful experience. Your kind words motivate us to continue providing exceptional service. If you have any further feedback or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us, we hope to welcome you back soon!
10/10 - Excelente
Barcilai
21 de abr. de 2024
Barcilai
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 13 de mai. de 2024
Hello Barcilai,We are glad to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel.
10/10 - Excelente
frieda
21 de abr. de 2024
Very nice and comfortable
frieda
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relation Management em 23 de abr. de 2024
Hi Frieda,Thank you for sharing your feedback about your recent stay at Comfort Inn Federal Way. We're thrilled to hear that you had a very nice and comfortable experience during your visit. Ensuring our guests' comfort and satisfaction is our top priority, and we're delighted that you found your stay enjoyable. We appreciate your patronage and look forward to welcoming you back for another wonderful stay.
10/10 - Excelente
Hugo
20 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hugo
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Relation Management em 23 de abr. de 2024
Hi Hugo,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Comfort Inn Federal Way. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
6/10 - Ok
Min kyoung
16 de abr. de 2024
Pontos negativos: Condições e instalações da propriedade
Min kyoung
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Relation Management em 18 de abr. de 2024
Hi Min Kyoung,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Once again, we appreciate you choosing to stay at Comfort Inn Federal Way and hope to have the chance to welcome you back in the future.
10/10 - Excelente
Martin
11 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Martin
Hospedou-se por 1 diária em abr. de 2024
10/10 - Excelente
Martin
10 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything
Martin
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 11 de abr. de 2024
Hi Martin,Thank you for your feedback regarding your recent stay at Comfort Inn Federal Way. We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.
10/10 - Excelente
Martin
10 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Martin
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 10 de abr. de 2024
Hi Martin,Thank you for sharing your positive experience at Comfort Inn Federal Way. We're thrilled to hear that you had a good stay with us! Ensuring our guests' comfort and satisfaction is our top priority, and we're delighted that you enjoyed your time at our hotel. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.
8/10 - Boa
Walner
8 de abr. de 2024
Walner
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Relation Management em 30 de abr. de 2024
Hi Walner,Thank you for taking the time to rate your stay at Comfort Inn Federal Way. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
8/10 - Boa
Nicole
Viagem com a família, Viagem com animais de estimação
7 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
.
Nicole
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Relation Management em 9 de abr. de 2024
Hi Nicole,Thank you for taking the time to rate your stay at Comfort Inn Federal Way. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
10/10 - Excelente
Martin
27 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Martin
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 28 de mar. de 2024
Hi Martin,Thank you for choosing to stay at Comfort Inn Federal Way and for sharing your feedback. We're thrilled to hear that you had a good stay! Ensuring our guests have a pleasant experience is our top priority, and we're delighted that you enjoyed your time with us. We look forward to welcoming you back for another great stay in the future
4/10 - Insatisfatória
Rajesh
Viagem a dois
19 de mar. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The room was not up to the standard. Wasn't properly cleaned by the house keeper. Everything that we touched was sticky, I had to sanitize the table, chair and the TV Desk. The sink had a big hole and no stoppers to hold anything, should any small thing that may have fallen. one of the lights wasn't working. will not recommend this place to anyone and will never stay here again
Rajesh
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 20 de mar. de 2024
Hi Rajesh,Providing a clean and comfortable environment for our guests is our top priority, and it's clear that we fell short of meeting your expectations in this instance. Rest assured, I have shared your feedback with our housekeeping team so that they can address these issues immediately and ensure that our cleaning standards are upheld to the highest level. Additionally, I will personally inspect the room to ensure that the sink is properly repaired and all lights are in working order. We appreciate your feedback as it helps us to improve, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.
4/10 - Insatisfatória
Walter
Viagem com a família
17 de mar. de 2024
Pontos negativos: Condições e instalações da propriedade
Property needs updating and some TLC. Shower head in room 109 is wedged between shampoo and conditioner bottle. Holder is broke. Suite door between rooms provides zero privacy can hear the next rooms conversations. Work out room scores a zero. 2 treadmills and one doesn’t work. Very few free weights. Weight machine cables barely work. At the end of the day I guess that’s what you get at a comfort inn. Maybe my expectations were too high.
Walter
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Guest Relation Management em 19 de mar. de 2024
Hi Walter,Thank you for sharing your feedback with us regarding your recent stay. We take your comments seriously, and we will address these issues with our maintenance and management teams immediately. Steps will be taken to repair the shower head holder in room 109, as well as to improve the privacy between rooms and the functionality of our workout room equipment. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.
8/10 - Boa
Katherine
15 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Katherine
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Relation Management em 19 de mar. de 2024
Hi Katherine,Thank you for taking the time to rate your stay at Comfort Inn Federal Way. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
10/10 - Excelente
Ronny Lynn
14 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a great stay. Will definitely come back.
Ronny Lynn
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relation Management em 15 de mar. de 2024
Hi Ronny Lynn,We're thrilled to hear that you had a great stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad that we met your expectations. Thank you for choosing Comfort Inn Federal Way, and we hope to have the pleasure of welcoming you back soon.
10/10 - Excelente
Lydia
9 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great customer service.
Lydia
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 12 de mar. de 2024
Hi Lydia,Thank you for your feedback regarding your recent stay at Comfort Inn Federal Way. We're thrilled to hear that you had a great experience with our customer service team. Providing excellent service is at the heart of what we do, and we're delighted that we could make your stay enjoyable. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!
8/10 - Boa
Andrii
1 de mar. de 2024
Andrii
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relation Management em 22 de mar. de 2024
Hi Andrii,Thank you for taking the time to rate your stay at Comfort Inn Federal Way. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
8/10 - Boa
Nicholas
19 de fev. de 2024
Nicholas
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Relation Management em 21 de fev. de 2024
Hi Nicholas,Thank you for taking the time to rate your stay at Comfort Inn Federal Way. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
10/10 - Excelente
Ricardo
Viagem de negócios
19 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Was very good stay, Staff very friendly, good location.
Ricardo
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Relation Management em 20 de fev. de 2024
Hi Ricardo,We're thrilled to hear that you had a very good stay with us! Providing friendly service and a great location are key priorities for us, and we're delighted that we met your expectations in these areas. Thank you for choosing to stay at Comfort Inn Federal Way, and we look forward to welcoming you back for another wonderful stay in the future.
8/10 - Boa
Amy
17 de fev. de 2024
Amy
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Guest Relation Management em 20 de fev. de 2024
Hi Amy,Thank you for taking the time to rate your stay at Comfort Inn Federal Way. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
8/10 - Boa
Nicole, Sunnyside
12 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lot of crack head hanging out outside and it was supper noise outside. Car alarms going off all night. Also the bathroom smelt really musty almost like mold in there
Nicole
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relation Management em 13 de fev. de 2024
Hi Nicole,Thank you for your feedback regarding your recent stay at our hotel. We take incidents like these very seriously, and we will address them with our team immediately to ensure steps are taken to enhance security measures and address any potential cleanliness issues. Your feedback is invaluable to us as we work to improve our guest experience and ensure that all our guests feel safe and comfortable during their stay. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
2/10 - Terrível
Sarah
Viagem a dois
9 de fev. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Save your money. Homeless people and car break ins every night. The front desk staff were awful and extremely rude. The whole building smelled like pot. The pool was disgustingly dirty. The elevator had graffiti and was falling apart. The room was just as gross. Our curtains had blood on them and the surfaces were all sticky and dirty the carpet looks like it had never been cleaned. They locked us out of our room an hour before our check out time with all our personal belongings in the room and then tried to tell us we only had 20 minutes to get our stuff and get out. No apologies for locking us out of our room we paid for. Terrible.
Sarah
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Guest Relation Management em 13 de fev. de 2024
Hi Sarah,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
6/10 - Ok
MARLENA
Viagem com a família
5 de fev. de 2024
Pontos positivos: Serviço e funcionários e comodidades
This location is ideal because the indoor pool is open late and the hot tub as well. The location is central to shopping and dining... Inside the room. However, the curtains were very old stained and so was the bathroom. If they did a couple upgrades inside the room this place would be perfect
MARLENA
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relation Management em 6 de fev. de 2024
Hi Marlena,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel's location convenient and enjoyed the amenities like the indoor pool and hot tub. We appreciate your observations about the condition of the curtains and bathroom. Your comments are valuable, and we will share them with our team to assess areas for improvement and consider upgrades to enhance the overall guest experience. Thank you for choosing Comfort Inn Federal Way, and we hope to have the pleasure of welcoming you back soon.
8/10 - Boa
Sam
30 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Sam
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 2 de fev. de 2024
Hello Sam,We appreciate you choosing our hotel for your stay! We would love to hear any feedback you may have to improve our services. Please reach out to us directly so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.
2/10 - Terrível
Tammy
Viagem a dois
26 de jan. de 2024
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were terrible and very unfriendly. Rude manager as well. I'll never recommend this hotel to anyone
Tammy
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 26 de jan. de 2024
Hello Tammy,We apologize for any negative interactions you had with our staff and manager. We aim to provide a welcoming and friendly environment for all our guests. We appreciate your feedback and will address this with our team to ensure we improve our service. Thank you for bringing this to our attention.
10/10 - Excelente
Christopher
25 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice place to stay
Staff is always friendly and helpful.
The pool is nice.
The bed was comfortable.
The breakfast could be improved but hey its free.
Christopher
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 26 de jan. de 2024
Hello Christopher,Thank you for your feedback! We're glad to hear that you found our staff friendly and helpful, enjoyed our pool, and had a comfortable bed. We appreciate your suggestions regarding our breakfast and will take them into consideration. We strive to provide a great experience for our guests and hope to welcome you back in the future.
6/10 - Ok
DESISLAVA
Viagem com família e crianças pequenas
25 de jan. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
We stayed for 4 nights at the hotel and 2 nights we couldn't use the pool and hot tub. Complained to the front desk staff and nothing. There is a lot of homeless people around the place too. Overall it was an all right 4 days stay but we wouldn't stay there again
DESISLAVA
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Manager em 26 de jan. de 2024
Hello DESISLAVA,Thank you for choosing to stay at our hotel for four nights. We apologize for any inconvenience you may have experienced with the pool and hot tub. We encourage our guests to report any concerns to our front desk staff for immediate attention. Regarding the homeless population in the area, we strive to provide a safe and comfortable environment for all guests. We appreciate your feedback and take it into consideration for potential improvements.
4/10 - Insatisfatória
Asemash
17 de jan. de 2024
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Asemash
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 20 de jan. de 2024
Hello Asemash,We appreciate you choosing our hotel for your stay. We regret to hear that your experience did not meet your expectations. We would encourage you to reach out to us directly so we can address any specific concerns you may have had during your stay. We value your feedback and would like the opportunity to make it right.
6/10 - Ok
Tami
9 de jan. de 2024
Tami
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Manager em 2 de fev. de 2024
Hello Tami,Thank you for choosing our hotel for your stay. We appreciate your feedback and would like to apologize for any inconvenience you may have experienced. We encourage you to reach out to us directly so that we can address any specific issues you encountered during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
8/10 - Boa
Grace
Viagem de negócios
7 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Grace
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relation Management em 9 de jan. de 2024
Hi Grace,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.
8/10 - Boa
Maria
31 de dez. de 2023
Pontos positivos: Limpeza e serviço e funcionários
Maria
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relation Management em 2 de jan. de 2024
Hi Maria,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.
2/10 - Terrível
Stephen
29 de dez. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stephen
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 31 de dez. de 2023
Hello Stephen,We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any specific issues you may have encountered. We hope to have the opportunity to provide you with a better stay in the future.
8/10 - Boa
Richard
Viagem com a família
28 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Location was excellent for us. Quiet
Richard
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Guest Relation Management em 28 de dez. de 2023
Hi Richard,Thank you for sharing your feedback with us! We're delighted to hear that the location was excellent for you and that you found the surroundings to be quiet. Providing a convenient and peaceful setting for our guests is a top priority, and we're pleased that we met your expectations in this regard. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
10/10 - Excelente
Rick
26 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice
Very warm comfortable
Rick
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relation Management em 27 de dez. de 2023
Hi Rick,Thank you for your concise yet positive feedback! We're thrilled to hear that you found our facility very warm and comfortable. Ensuring our guests feel comfortable is a top priority, and it's great to know that we met that expectation during your stay. We appreciate your choice in staying with us and look forward to welcoming you back.
10/10 - Excelente
Royale
25 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Royale
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Guest Relation Management em 2 de jan. de 2024
Hi Royale,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
8/10 - Boa
Don
Viagem com a família
25 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Appreciated a late checkout today. Thank you.
Don
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relation Management em 26 de dez. de 2023
Hi Don,We're delighted to hear that you appreciated the late checkout during your stay. Providing flexibility and accommodating our guests' needs is important to us, and we're glad we could enhance your experience by extending the checkout time. We value your feedback and hope to have the opportunity to welcome you back for another positive experience.
6/10 - Ok
John
20 de dez. de 2023
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
While the staff were pleasant and professional, the room was rather run-down. Closet was missing door for one half, desk chair was looking very old and tattered, and bathroom mirror was significantly scratched and old. One set of cabinets were completely missing any sort of handles such that the space was only usable as a countertop.
John
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Guest Relation Management em 20 de dez. de 2023
Hi John,Thank you for your feedback regarding your recent stay at our hotel. Your observations regarding the missing closet door, worn-out desk chair, scratched bathroom mirror, and missing cabinet handles are concerning, and we appreciate you bringing them to our attention. Please be assured that we take your comments seriously, and we will address these issues promptly to improve the overall guest experience. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
10/10 - Excelente
Rick
19 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice
Very friendly and clean comfortable
Rick
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relation Management em 20 de dez. de 2023
Hi Rick,Thank you for sharing your positive feedback with us! We're delighted to hear that you had a very friendly experience and found our accommodations clean and comfortable. Providing a welcoming and comfortable stay for our guests is our top priority, and your kind words are truly appreciated. We value your input and look forward to the opportunity to welcome you back for another pleasant stay.
2/10 - Terrível
peter
Viagem com a família
18 de dez. de 2023
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Our grandkids were disappointed with the pool being closed. (no explanation offered). Our room was noisy... You could hear water running next door or toilet flushing. The parking is cramped. Our small SUV could barely squeeze into a spot. Please don't advertise having a pool unless it's going to be open!
peter
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relation Management em 19 de dez. de 2023
Hi Peter,Thank you for your feedback regarding your recent stay at our hotel. We will review our communication protocols to ensure that guests are informed in advance about any amenities that may be temporarily unavailable. Our maintenance team will also investigate and resolve the noise issues, and we will review our parking situation to ensure that it is accommodating for all guests. We value your input and hope to have the opportunity to serve you again, providing a more positive experience.
10/10 - Excelente
Margaret
17 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Margaret
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Guest Relation Management em 19 de dez. de 2023
Hi Margaret,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
4/10 - Insatisfatória
Gary
17 de dez. de 2023
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
our room was missing a night stand and a sofa table. We stay about once a month
Gary
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relation Management em 19 de dez. de 2023
Hi Gary,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we take your feedback seriously, and immediate action will be taken to rectify this situation. Our housekeeping and maintenance teams will be notified to address the issue promptly and ensure that all necessary furniture is in place for our guests. We value your input and hope to have the opportunity to regain your trust during a future stay.