4/10 - Insatisfatória
Richard
Viagem com família e crianças pequenas
20 de jul. de 2025
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
:The Wiltshire Hotel, Golf and Leisure Resort
Family Stay – July 2025
The Good
- The **staff were lovely** throughout our two-night family stay. Every interaction was warm and welcoming.
The Disappointments
Facilities & Cleanliness
- The building is marked with “1991” above reception, and it truly feels like the hotel hasn’t been updated since. Décor is extremely dated, and the **carpets are stained and look filthy**, showing obvious signs of age and neglect.
- **Breakfast service starts at 8am**, which is later than most hotels and not ideal for families with younger children or early risers.
Room Issues
- We were informed on arrival that we had been “upgraded” to the hotel’s “nicest room,” a suite. Despite the apparent upgrade, there was **only one bed for the three of us** (my wife and our 6-year-old son). There was no pull-out bed or proper sleeping arrangement for a child, and the sofa was **far too small** even for a young child. This resulted in all of us having to squeeze into one bed – a very uncomfortable experience. I had booked a room with two beds.
- The room lacked several basics, including:
- No safe
- Insufficient towels (not enough even for two guests, let alone three)
- No teaspoons for the in-room tea/coffee; also, no biscuits or similar amenities
- For the **price paid**, these issues were especially disappointing, as we had reasonably expected much more.
General Atmosphere
- The **entire hotel felt tired and worn out**
Richard
Hospedou-se por 2 diárias em jul. de 2025
