Brilliant bath - water pressure & temperature was great. Bathroom was huge, however toilet was dirty.
Pillows were very flat, old & lumpy. When we phoned to request new ones we were advised the room already had adequate pillows & that they might not have enough spare ones. When we received new ones, they were exactly the same as the ones the room already had. The mattresses were very uncomfortable. The hallway to our room smelt very musty. Check in staff & night concierge were inattentive & uninterested.
Very noisy traffic & pedestrians - room was not sound proofed.
There was no information in our room regarding wifi, places to eat, hotel facilities, etc. The coffee mugs were dusty, as was the floor. Overall a really disappointing stay.
Honestly couldn’t wait to leave. We had really looked forward to our stay.
