We had a short 3 night stay and found the staff very helpful, the breakfast was better than expected and the massage service in the spa excellent. However, that is where it ends as the first room we had was clear very run down with many mould, water stain marks in the ceilings and other areas. The second room had been repainted and looked much better and wasn’t bad other than the shower door that kept jamming and coming apart and we seemed to get bites on our bodies each night so we suspect bed bugs.
Overall, it is a very worn down hotel still trying to portray itself as up to date and a premium hotel for Surat Thani but the issues we had and next to useless WIFI that needed a new password and user name daily just shows it has gone beyond its expiry date.
