Quarto casal luxo, 1 cama de casal | Terraço/pátio
Verificar disponibilidade

Avaliações de George Hotel, Burslem, Stoke-on-Trent

3 out of 5
George Hotel, Burslem, Stoke-on-Trent
Swan Square, Burslem, Stoke-on-Trent, England

Avaliações

5,4
Nota 10 - Excelente. 26 de 278 avaliações" "
Nota 8 - Boa. 54 de 278 avaliações" "
Nota 6 - Ok. 67 de 278 avaliações" "
Nota 4 - Insatisfatória. 49 de 278 avaliações" "
Nota 2 - Terrível. 82 de 278 avaliações" "

5,8/10

Limpeza

6,8/10

Serviço e funcionários

4,0/10

Comodidades

4,8/10

Condições e instalações da propriedade

4,2/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Damian

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
Its falling apart and used as a half way house
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

KASHI

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
No parking and no left 30 mints ago before check in time
Hospedou-se por 1 diária em fev. de 2024

6/10 - Ok

Sandra

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The hotel was obviously really smart in its past but has clearly been neglected for a while and is in desperate need of care and attention The owners have recently taken over and have a challenge to restore it to its former glory but it could be an amazing hotel again The room itself was clean and tidy, light and airy and the bed linen smelled of fresh laundry detergent which was nice and a pleasant surprise as we weren’t sure what to expect once we got inside the hotel A few negatives though.. getting into the hotel was a bit tricky as the doors were locked and there weren’t any signs to indicate how to get in (which was to press a doorbell on the doorframe which was difficult to notice) It was difficult to have a shower as the water pressure in the shower head was very low It would be nice to have bedside tables and a remote control for the tv, and possibly an upgrade on the mattress as it was a bit “worn out”
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Peter

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Looks like a derelict building. Worse hotel I've ever visited
Hospedou-se por 1 diária em mar. de 2024

6/10 - Ok

Alison

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024

2/10 - Terrível

Shenice

Hospedou-se por 1 diária em fev. de 2024

8/10 - Boa

Paul

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The staff are lovely. The room is clean. The location is great. The hotel is quiet. If you just need a place to sleep for a night then this place ticks a box. However, the building is really tired and there are no facilities. It doesn’t get anymore basic than this.
Hospedou-se por 1 diária em fev. de 2024

4/10 - Insatisfatória

Pj

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bad mattress
Hospedou-se por 1 diária em fev. de 2024

2/10 - Terrível

Muhammad

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Gost Hotel
Hospedou-se por 1 diária em jan. de 2024

2/10 - Terrível

Miss Fiona

Hospedou-se por 1 diária em jan. de 2024

2/10 - Terrível

Dominic

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em out. de 2023

4/10 - Insatisfatória

Runar

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Joey em 6 de nov. de 2023
We are sorry to hear about your experience, Runar! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

2/10 - Terrível

Nazim

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel is not a 3 star
An awaful experience, with dust all around the room, we found it hard to sleep. We had booked for 2 nights but left after the first night, it was just too dirty to even think about spending anymore time there.
Hospedou-se por 2 diárias em set. de 2023

2/10 - Terrível

Craig

Hospedou-se por 1 diária em set. de 2023
Resposta de Ava em 12 de set. de 2023
Hi, Craig! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 - Terrível

Paul

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel was the worst hotel I’ve ever seen. On arrival there were homeless people hanging around the reception I’ve nothing against homeless people but the hotel needs to make a decision whether they are a hotel or a homeless shelter you cannot be both. On arrival in the room the room has not been cleaned there was smelly leftover takeaway cartons in the wardrobe, build ups of dirt and mould around the room. The lights beside the bed had been smashed and the live wires were left hanging and exposed basically touching them could have been fatal.The hotel had no bar or restaurant facilities and outside the hotel was particularly seedy. We encountered 2 receptionists one when we checked in who was very helpful when we showed her the state of the room changed us immediately the second room was not much better with bulbs missing in the bathroom again leaving live wires exposed. The receptionists we encountered on departure was nothing short of rude and lazy we explained about the room and the wires she said it was nothing to do with her. This hotel should be shut down immediately until the safety measures have been resolved Expedia shoukd remove this hotel from there listings immediately
Hospedou-se por 1 diária em ago. de 2023
Resposta de Noah em 12 de set. de 2023
Sorry to hear this, Paul! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Noah

6/10 - Ok

John

Pontos negativos: Limpeza e condições e instalações da propriedade
Hotel is very convenient for pubs and restaurants and parking is available. Some convenience stores close by and an ALDI within walking distance. It is an old style hotel which needs to be redecorated. Quite a few things not right in my room but only there overnight so didn't ask for them to be fixed. Room cleaners should have checked. Possibly used for temporary residence by council for those in need.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Ava em 12 de set. de 2023
Hi, John! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ava

4/10 - Insatisfatória

Antonel

Hospedou-se por 1 diária em ago. de 2023

2/10 - Terrível

Emma

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is not a hotel and expedia need to think about hosting this on their website! We initially chose this hotel because of the cheap prices, but would not pay someone or accept any money to stay here for even one night. Checking in, they need photo ID of everyone staying. The car park has to be bolted and locked along with the front door to the hotel. Walking up to the room on threadbare carpets and very narrow staircases, you are greeted with a strong smell of cigarette smoke and other ordours, as well as clear signs of damp and peeling wallpaper in the entrance hall. Right outside one of the rooms another piece of wallpaper is hanging off the wall. In the room, the bed is unclean and the surrounding room hadn't been cleaned for days. The window and doors didnt shut properly in the bathroom. The sink had a crack the bath/shower hadn't been cleaned in some time. Walking to the other room, past a padlocked fire escape, that had crack and missing panes of glass and a flight of stairs that were "out of order". The second room, at least looked like it had somewhat been cleaned, but largely outdated in decor. After travelling for most of the day, we made the decision to leave as didn't want to spend another minute in the hotel, let alone the 2 nights that we had paid for. After taking evidence, we went down to check out and ask for a refund. Staff told us that we were wrong as the rooms had been cleaned, no apology given or suggestion made to try and resolve the situation.
Hospedou-se por 2 diárias em jul. de 2023

6/10 - Ok

daniel

Hospedou-se por 1 diária em jul. de 2023

2/10 - Terrível

Sarah-Jane

Hospedou-se por 1 diária em jul. de 2023
Resposta de Eva em 29 de jul. de 2023
Hi, Sarah! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 - Terrível

Sarah-Jane

Hospedou-se por 1 diária em jul. de 2023
Resposta de Eva em 20 de jul. de 2023
We are sorry to disappoint you, Sarah! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

4/10 - Insatisfatória

Emma

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jun. de 2023
Resposta de Ammy em 15 de jul. de 2023
Hi, Emma! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 - Terrível

Mareta

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e serviço e funcionários
Never again!! Too dusty and dirty. No battery on remote No toilet paper on toilet Bathroom needs fixing
Hospedou-se por 1 diária em mai. de 2023
Resposta de Barbara em 24 de mai. de 2023
Hi, Mareta! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

6/10 - Ok

Kash

Hospedou-se por 1 diária em mai. de 2023

2/10 - Terrível

Joshua

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2023
Resposta de Ava em 18 de mai. de 2023
Hi, Joshua! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 - Terrível

Carl

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Never again
Just told to pick keys when we arrived not here are the keys to your rooms Skink unclean and cracked Unclean room and bed including bedding Ended up being bitten while asleep
Hospedou-se por 1 diária em mai. de 2023
Resposta de Ava em 18 de mai. de 2023
Hi, Carl! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

6/10 - Ok

Kevin

Hospedou-se por 1 diária em abr. de 2023
Resposta de Ammy em 4 de mai. de 2023
Hi, Kevin! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 - Terrível

Jodii

Hospedou-se por 1 diária em abr. de 2023
Resposta de Ammy em 4 de mai. de 2023
Hi, Jodii! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 - Ok

Michael

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Cheap and fairly cheeeful
The staff work hard to please. Matthew on the front desk went above and beyond. The hotel is clean but rather tired and in need of redecorating. As a cheap place to stay for a night or two it is ideal
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Ammy em 19 de abr. de 2023
Hi, Michael! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 - Excelente

Cameron

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
5 in a row
Beat Stoke 2-1 up the city.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Lisa em 12 de abr. de 2023
Thanks for taking out your valuable time to rate us, Cameron! We will work even harder to make your stay a memorable one :) Regards, Lisa

2/10 - Terrível

Aidan

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Disappointed wouldnt let me check in as there was no heating or hot water
Hospedou-se por 3 diárias em mar. de 2023
Resposta de Lisa em 1 de abr. de 2023
Hi, Aidan! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 - Terrível

Steve

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Poor isnt the word Wouldnt let my dog in it Stayed 1 night out of 3 went elsewhere
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Lisa em 1 de abr. de 2023
Hi, Steve! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

2/10 - Terrível

ROSIE

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was disgusting and there was a problem with finding us two rooms, despite the booking. I think I speak for us all that we felt rather uncomfortable there. The desire to sleep in the car was strong, but the area was also rough, so neither option was appealing.
Resposta de Maria em 18 de mar. de 2023
Hi, Rosie! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Maria

4/10 - Insatisfatória

Moryden

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Could do with room cleaning more often I stayed there 4 nights and my room was not serviced, general tidying required I will only use as last resort
Hospedou-se por 1 diária em mar. de 2023
Resposta de Maria em 18 de mar. de 2023
Hi, Moryden! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Maria

2/10 - Terrível

Angel

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mar. de 2023
Resposta de Eva em 15 de mar. de 2023
We are sorry to disappoint you, Angel! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

10/10 - Excelente

Letitia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Eva em 15 de mar. de 2023
Hey, Letitia! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

2/10 - Terrível

Connor

Hospedou-se por 1 diária em mar. de 2023
Resposta de Eva em 15 de mar. de 2023
Hi, Connor! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

8/10 - Boa

Katrina

Pontos positivos: Limpeza e serviço e funcionários
Stayed here for one night while visiting my son.hotel is very out dated and could do with alot of updateing.room was clean and tidy on arrival.although there was a smell of weed on my first arrival, but by the time i arrived back in the evening it had gone. Couldnt get T.V to work. Bed was comfortable and had a very good nights sleep.staff were all very helpful.would maybe stay again in future.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Ava em 2 de mar. de 2023
Thank you for your valuable feedback, Katrina! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Ava

6/10 - Ok

Janet

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Very basic accommodation
Uncomfortable and unable to sleep first night - Mattress Smells of wee and thin bedding just a sheet and the mattress springs noticeable. Mattress replaced the second night. No TV remote control. No tea spoon and saucer. The only electric charging point fitted at the entrance to the room and far from the beds. . Wall papers pilling off.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Eva em 20 de fev. de 2023
Hi, Janet! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

4/10 - Insatisfatória

sruthi

Viagem com a família
Pontos negativos: Comodidades
Washroom shower was faulty Booked for double bed but provided single beds
Hospedou-se por 1 diária em fev. de 2023
Resposta de Lisa em 14 de fev. de 2023
Hi, Sruthi! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

2/10 - Terrível

Annalese

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The hotel room was dirty , dead insects in the room , smelt absolutely awful and had used tampons in the toilet , absolutely disgusting
Hospedou-se por 1 diária em jan. de 2023
Resposta de Eva em 7 de fev. de 2023
Hi, Annalese! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

4/10 - Insatisfatória

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Theres better out there
Very uncomfortable stay - bathroom was a mess - toilets don’t flush - windows don’t shut - cold through out the night.
Hospedou-se por 1 diária em jan. de 2023
Resposta de Ammy em 18 de jan. de 2023
Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

8/10 - Boa

Svein

Pontos positivos: Limpeza e conforto do quarto
Happy
Good service. Warm and fine at the room. Good wifi
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Eva em 4 de jan. de 2023
Hi Svein! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Eva

6/10 - Ok

hannah

6/10 - Ok

Daniela

The room was clean, very warm, but the water from the shower was cold.
Hospedou-se por 2 diárias em dez. de 2022
Resposta de Ava em 22 de dez. de 2022
Hi, Daniela! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 - Excelente

Istvan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Gracza
Excellent and friendly costumer service.
Hospedou-se por 3 diárias em nov.. de 2022
Resposta de Ammy em 1 de dez. de 2022
Hi, Istvan! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

4/10 - Insatisfatória

Laury

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Extremely disappointing
Hospedou-se por 1 diária em out. de 2022
Resposta de Ammy em 19 de nov. de 2022
Hi, Laury! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 - Boa

Stuart

Hospedou-se por 1 diária em out. de 2022
Resposta de Ammy em 19 de nov. de 2022
Hi, Stuart! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

6/10 - Ok

Jodie

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em out. de 2022
Resposta de Ammy em 19 de nov. de 2022
Hi, Jodie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

4/10 - Insatisfatória

Viajante verificado

Viagem em grupo
Pontos negativos: Limpeza e condições e instalações da propriedade
Worst place I’ve ever stayed
Arrived at this hotel.. couldn’t get in the car park. Walked round to the front door and couldn’t get in.. rang the bell, someone finally answered the door and opened the car park which was very small. The hotel was very dated.. the carpets were ruined. All the facilities were out of order.. the bar, lounge and toilets. Got to the room and the bedsheets weren’t clean. There was damp on the ceiling with water dripping through leaving a puddle in our room. Only one plug socket which is an inconvenience. The hotel doesn’t feel safe. Worst place I’ve ever stayed. Avoid
Hospedou-se por 2 diárias em out. de 2022
Resposta de Ammy em 19 de nov. de 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim