Hotéis em Stillington e Whitton, ENG

"Very friendly and nice room"

"Key card didn’t work in the outside door but someone heard knocking and opened the door"

"Excellent for what is intended - a comfy stopover, friendly staff, and no frills"

"We were in the annex but did not enjoy this area the room is very basic and the heating did not work we have had better appointed rooms in less expensive hotels .the front of the hotel is in good decorative order but if you have a walk round the castle there are areas which are in a poor state of repair,when we walked around the grounds we were disappointed to note a lot of dog poo had just been left lying about this is something the care taker should be aware off . Breakfast was ok but the...

"Rooms and outside facilities need updating and decorating. Outside tables and patio needs regular cleaning and sweeping. But Ben and all his staff were helpful, attentive and friendly."

"The hotel is a delightful experience. It is in a quiet location overlooking Chester-le-Street, but within walking distance of the town and Riverside Park. The room was comfortable and clean. The decor is in keeping with the theme of the castle, and well maintained. Reception, bar and restaurant staff are very friendly and helpful. Breakfast choices are extensive and the restaurant caters for vegan and GF diners. Lumley Castle is my first choice for staying in the Newcastle area; it never...

"I have a 3-5 on service. All the staff that I interacted with were very helpful and professional. However, the housekeeping was not good. I was only there for 2 days. On the first day, my room was not cleaned, despite housekeeping being right outside the room when I left for the day. On the second day, the room was cleaned but the amenities (tea, coffee, etc.) were not replenished. Clearly no quality checks by the housekeeping management."

"Staff were great, the hotel looked stunning and the grounds were amazing. The breakfast was delicious too. The room we had was in the attic so I kept hitting my head, the main light in the room was above the doorway which was around a corner so didn’t really help at all. There was water and hair in the bottom of the shower when we arrived as if someone had only just had a shower. There were patches of damp in the room around the window and on the ceiling."

"No veiw from room roof & kitchen pipes fid ask for a veiw . But nice room nets up . Nice staff did not eat there"

"​⭐⭐⭐⭐⭐ Second to None! ​We had an absolutely flawless stay from start to finish. Claire was incredibly helpful, welcoming us warmly and taking us to our lovely, spotlessly clean room. ​The entire staff were amazing. The chef served up a spectacular breakfast that surpassed all expectations. The hotel itself is beautiful, set in a fabulous village with a wonderful pub atmosphere. ​Thank you to the whole team for making us feel so welcome—this is a truly great place to stay, and we highly...

"On entry to the property it was shabby and untidy but that was nothing compared to the room we were given. Room 5 is large with both a double and single bed. . Bed linen was clean. One throw over the single bed was stained as was one cushion and the half hanging curtains. There was dust on both the black headboards of the beds. Thick dust on the skirting boards. Bits on the stained carpet. Mould on the wall under the bay window. Dust on the clothes rail. The most enormous hanging cobweb over the...

"We had a good stay at Premier Inn Durham North overall. When we arrived, there was an issue with our booking payment. We had already paid through Expedia, but at reception we were initially told that the payment had not gone through and that we would need to pay the full amount again. The receptionist was not very friendly at first and said that this was not their problem, which felt quite stressful after a long journey. In the end, he made a phone call and we were given our room, so the issue...

"Bathrooms need a revamp. Looking outdated and tired"

"I have now stayed here a couple of times. Lovely inn, great food offering, the rooms are clean and the staff are friendly. Look forward to my next visit"

"We stayed for one night as a stopover on the way North and were very happy that we picked this Inn. The room was quite basic but perfectly adequate for our needs and in line with the price point. We had an evening meal in the bar area which was very good with generous portions and we were served by a lovely young lady who was very friendly and helpful. The cooked breakfast was nothing short of excellent with good quality ingredients, perfectly prepared."

"This hotel was disgusting, moldy and falling to pieces, when we checked out after 1st night they said "thought you might" as its non-refundable we lost the other 2 nights we booked. Expedia were very helpful in trying to get a refund but hotel wouldnt respond. AVOID AT ALL COSTS!!"

"Nce room but very warm in recent weather & bathroom window was locked could not open unbearable in bathroom. Need a parasol for sitting outside nice veiws ."

"It wasn’t a place I would stay again. The staff were lovely though."

"Lovely hotel for a reasonable price"