Piscina externa, espreguiçadeiras

Avaliações de Holiday Inn Express Saint Simons Island, an IHG Hotel

2.5 out of 5

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 403 de 867 avaliações" "
Nota 8 - Boa. 239 de 867 avaliações" "
Nota 6 - Ok. 99 de 867 avaliações" "
Nota 4 - Insatisfatória. 75 de 867 avaliações" "
Nota 2 - Terrível. 51 de 867 avaliações" "

8,4/10

Limpeza

8,6/10

Serviço e funcionários

8,2/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Chris

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Was not warned that our hotel we booked and paid 190 night for was a handicap room with water from the shower running in the floor. Horrible experience will never stay here again nor book with Expedia
Hospedou-se por 1 diária em mai. de 2024
Resposta de Amanda em 20 de mai. de 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SAINT SIMONS ISLAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 9126342175 or hiexpress@trmanagementcorp.com.Sincerely,Amanda BessingGeneral Manager9126342175hiexpress@trmanagementcorp.com

2/10 - Terrível

CHRIS

Paid 186 a night for a handicap room will never stay at this hotel or use Expedia again worst experience ever
Hospedou-se por 1 diária em mai. de 2024
Resposta de Amanda em 21 de mai. de 2024
Chris,I am so sorry that your stay was a disappointment. Unfortunately the room type was not chosen by our property. I do hope that you will give us a chance in the future to show that we value our guest and strive for each stay to be a wonderful experience.Thank you,

10/10 - Excelente

Patrick, Johns Island

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The price and consistany of the hotel chain. Also located close to St Simons
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Amanda Bessing General Manager em 3 de mai. de 2024
Dear Patrick,We are so happy to hear you enjoyed your stay. We hope to have you stay with us again in the future.Best Wishes,

10/10 - Excelente

Clarence

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice establishment. Amazing staff. Just an overall nice experience.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Amanda Bessing General Manager em 22 de abr. de 2024
We appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 - Boa

Joan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was wonderful
Hospedou-se por 3 diárias em fev. de 2024

10/10 - Excelente

Fred

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff very nice
Resposta de Hotel Manager em 20 de fev. de 2024
Dear Fred,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel Manager

10/10 - Excelente

Blair

Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 21 de mar. de 2024
Dear Blair,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

10/10 - Excelente

Tabitha

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 17 de fev. de 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found our place nice. Your satisfaction is important to us, and we appreciate your positive comment. If there's anything specific you enjoyed or if there's anything we can do to improve, please feel free to let us know. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 - Excelente

koshie, Brunswick

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly check in!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 15 de fev. de 2024
Dear koshie,Thank you for your feedback! We're delighted to hear that you had a friendly check-in experience. Providing excellent service is important to us, and we're glad that we met your expectations. We hope the rest of your stay was equally enjoyable, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 - Boa

Duane

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 6 de fev. de 2024
Dear Guest,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

8/10 - Boa

Ken

Hospedou-se por 4 diárias em jan. de 2024
Resposta de Hotel Manager em 5 de fev. de 2024
Dear Ken,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

10/10 - Excelente

Barbara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Manager em 28 de jan. de 2024
Dear Guest,Thank you for your perfect 10 out of 10 rating! We're thrilled to hear that you had a positive experience during your stay. If there are specific aspects you enjoyed or any suggestions you'd like to share, we'd love to hear your feedback. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

8/10 - Boa

Linda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The staff was friendly and helpful. Room was clean but in need of updating. Breakfast excellent.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 19 de jan. de 2024
Dear Linda,Thank you for your feedback. We're delighted to hear that you had a positive experience with our friendly and helpful staff, enjoyed a clean room, and found the breakfast excellent. Your feedback about the need to update the room is noted, and we appreciate your input. We'll use your comments to enhance our services. We look forward to welcoming you again in the future!Sincerely, Hotel Manager

4/10 - Insatisfatória

Yvonne

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 16 de jan. de 2024
Dear Yvonne,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

2/10 - Terrível

Anthony

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
9 PM still no water or tv in the hotel
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 9 de jan. de 2024
Dear Anthony,We're truly sorry to hear about the issues you experienced during your stay. This falls well below our standards, and we apologize for any inconvenience you faced. Your feedback is invaluable to us as we work to improve our services and facilities. Rest assured, we will address these concerns to prevent such issues in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 - Ok

Gilles

Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 25 de jan. de 2024
Dear Gilles,Thank you for providing a rating. If there's anything specific you enjoyed or if there are areas where we can further improve and earn a higher rating from you in the future, please feel free to share your insights. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 - Excelente

Jeff

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Manager em 9 de jan. de 2024
Dear Jeff,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

2/10 - Terrível

Abdi Goksu

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Manager em 1 de jan. de 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. If there are specific issues you'd like to share or if there's anything we can do to address your concerns, please provide more details. Your feedback is important, and we aim to improve based on your input. Visit again soon.Sincerely, Hotel Manager

8/10 - Boa

Anbu

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Manager em 30 de dez. de 2023
Dear Anbu,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - Excelente

Patrick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Manager em 30 de dez. de 2023
Dear Patrick,Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

8/10 - Boa

ALMETA

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Manager em 27 de dez. de 2023
Dear ALMETA,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - Excelente

stephen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Manager em 26 de dez. de 2023
Dear Stephen,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us, and we greatly appreciate your support. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 - Excelente

George

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Manager em 22 de dez. de 2023
Dear Guest,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

8/10 - Boa

Jimmy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de Hotel Manager em 5 de fev. de 2024
Dear Jimmy,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

2/10 - Terrível

Tao

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Manager em 1 de jan. de 2024
Dear Tao,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

6/10 - Ok

Vanessa

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Okay Stay. I have had better.
My room was clean but it had a stale odor. The air conditioner was on when we arrived in the room. (maybe for the odor not sure.) The toilet later had pressure problems when you tried to flush it and the coffee machine did not work.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel manager em 11 de dez. de 2023
Dear Guest,We apologize for the issues you encountered during your stay. It's regrettable to hear about the stale odor, air conditioner concerns, toilet pressure problems, and the malfunctioning coffee machine. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable experience for our guests. If there's anything else you'd like to share or if there's anything we can do to make amends, please feel free to reach out. We appreciate your understanding and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

10/10 - Excelente

Martha

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Location
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Manager em 1 de dez. de 2023
Dear Martha,Thank you for sharing your feedback with us. We are thrilled to hear that you found our hotel's location to be convenient and enjoyable. It would be our pleasure to have you stay with us again in the future.Sincerely, Hotel Manager

8/10 - Boa

Karen

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Manager em 13 de nov. de 2023
Dear Karen,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

10/10 - Excelente

John

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
No complaints and would stay here again.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Hotel Manager em 6 de nov. de 2023
Dear John,Thank you for choosing us for your accommodations! We're delighted to hear that you had no complaints and would consider staying with us again. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

2/10 - Terrível

Sandra, Saint Simons Island

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The room reeked of urine and ammonia. We rented it for a wedding weekend. We ended up staying 4.5 hours in total and drove home because the stench was so awful.
Resposta de Hotel Manager. em 4 de nov. de 2023
Dear Sandra,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 - Boa

Gran

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Manager em 2 de nov. de 2023
Dear Gran,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely,Hotel Manager

10/10 - Excelente

Kit-fu

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Manager. em 25 de out. de 2023
Dear Kit-fu,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager.

10/10 - Excelente

Maria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a pleasant stay.
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Manager. em 21 de out. de 2023
Dear Maria,Thank you for your wonderful comment. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely,Hotel Manager.

4/10 - Insatisfatória

Lykeisha

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
When we first checked in, we was given a room that had mold on the ceiling and the towels were wet. The bed was wet. The couch was wet and you could see dirt on the couch. We asked for a room change that night, and no rooms were available so we were forced to stay in that room when we turned on the AC it smelled like mold clearly had been a flooded room however, they still thought it was a good choice to Give me that room and it was not. We went into the second room the next day after I requested and no one seem to know that I needed a new room even though I reported that soon as we checked in on the night that we checked in I would not pay $100 a night for this room , it is a outdated old and it does have an odor and there’s some cosmetic issues that need to be looked at and are noted when you go in and clean the room so hopefully they will update the facility. I feel like I should’ve paid $250 total to stay here for the three nights. I stayed yet I paid 450 which is so much more Than how much it should be there. It is not a three or four star. I am not happy. I wish I could get a refund.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Hotel Manager em 6 de out. de 2023
Dear Lykeisha,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. Sorry for any inconvenience.Sincerely,Hotel Manager

10/10 - Excelente

Jose

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
check in process was smooth, room was ready, and bed comfortable.
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Manager em 5 de out. de 2023
Dear Jose,Wow! Thank you for sharing your positive experience with us! We're delighted to hear that your check-in process was smooth, your room was ready, and you enjoyed a comfortable bed. Your satisfaction is our priority, and we hope to provide you with an equally pleasant stay on your next visit.Sincerely,Hotel Manager

8/10 - Boa

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em set. de 2023
Resposta de Hotel Manager em 5 de out. de 2023
Dear John,Thank you for your 4 out of 5 rating! We appreciate your feedback and strive to make your next stay even better. Please let us know if there's anything specific we can improve upon to earn that extra star next time. We look forward to hosting you again.Best Regards,Hotel Manager

8/10 - Boa

Susan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Manager em 5 de out. de 2023
Dear Susan,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

2/10 - Terrível

Larry

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Holiday Inn Horror
The room reeked of mildew. The carpet was wet and dirty. This place should have been condemned.
Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 21 de set. de 2023
Dear Larry,Thank you for taking a moment to share your feedback. We apologize for the unpleasant experience you had during your stay. The issues you encountered are not up to our standards, and we will address these concerns to ensure our guests have a more comfortable stay in the future. Your feedback is valuable, and we appreciate you bringing this to our attention.Have a blessed day!

10/10 - Excelente

Cheng Cheng

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk was friendly and helpful
Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 21 de set. de 2023
Dear Cheng,One thing that you can always expect at Holiday Inn Express St. Simons Island is top-notch service. Thank you so much for the perfect rating. We can't wait to welcome you back again soon. Have a blessed day!

8/10 - Boa

Kathleen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good stay
Manager was kind but person at desk was going through the motions. We asked for a pillow which we got, but when our toilet was stopped up , we got a plunger. No maintence person I guess. Beautiful location and delicious breakfast. Be ready with your own plugs. None by the beds.
Hospedou-se por 2 diárias em set. de 2023
Resposta de General Manager em 14 de set. de 2023
Dear Kathleen,Thank you for staying with us and taking the time to share your thoughts. We're glad our beautiful location and delicious breakfast added to your experience. However, we apologize for any disappointment with the front desk service, and we'll speak with our staff about your comments. If you're in the area again, please come back to see us.Have a blessed day!

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários
Sufficient
Room had some rusty hardware and room was not especially clean when I arrived. Room was also very humid as though the A/C had been turned off.Staff was kind and helpful.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de General Manager em 31 de ago. de 2023
Thank you for taking the time to share your feedback. Although we are pleased you were satisfied with your visit to our hotel, we are disappointed we could not exceed your expectations. We sincerely apologize for any inconvenience regarding your room accommodations. We encourage our guests to reach out to the front desk with any concerns so we may have an opportunity to find a solution. Nevertheless, we will address our housekeeping team and emphasize the importance of paying close attention to detail. It was a privilege hosting you, and we look forward to showing you a flawless experience in the future.Have a blessed day!

6/10 - Ok

David

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
This Holiday Inn is very old. Sprinkler in ceiling rusted, lamp rusted, other fixtures. However, the shower was the worst we have ever encountered. Old, rusted in places, mold, mildew, lukewarm hot water. No bar soap. Dispensers on wall. Very slick where you had to step to get tp it. Needs total replacement! Breakfast average but sausage almost raw.
Hospedou-se por 1 diária em ago. de 2023
Resposta de General Manager em 29 de ago. de 2023
Dear David,Thank you for providing us with your feedback. We sincerely apologize for the condition of the room and any issues you may have faced during your stay. Your comments are valuable to us, and we take them seriously. We will make sure to address the maintenance and cleanliness concerns you have raised so that our future guests have a better experience. We appreciate you bringing this to our attention.Have a blessed day!

2/10 - Terrível

John

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Holiday Inn Express St Simons Island
Hotel is not in good shape. Rooms need a lot of work. Shower curtains fell to the floor if tried to move them, paintwork is not clean. No microwave in the room. At breakfast, there was no bread at all in the bakery display and the coffee ran out and was not refilled
Hospedou-se por 1 diária em ago. de 2023
Resposta de General Manager em 27 de ago. de 2023
Dear John, Thank you for your review. We are always seeking to improve, and your constructive feedback is helpful. It is our intention to provide our guests with well-maintained accommodations on all occasions, and we are very sorry to hear about the concerns that you had with your room. Our maintenance team will be alerted to these matters to ensure they are rectified promptly. Additionally, your concerns about our breakfast offerings will be shared internally for further consideration. It is our hope that you will give us another opportunity in the future to change your lasting impression. Have a blessed day!

8/10 - Boa

Allen

Pontos positivos: Limpeza
My room had no toilet tissue or Bar soap. I went to front desk and staff could not locate any. I informed staff that I would be out all day on a fishing trip and they could just place in my room, while I was out. I returned around 4pm and still No Tissue! I went to front desk again and was given two rolls.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de General Manager em 21 de ago. de 2023
Dear Allen, Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, we regret the inconvenience that you encountered. We'll be sure to discuss your feedback with our team to ensure the necessary adjustments are made promptly. It was a pleasure having you here, and we hope to welcome you back again soon. Have a blessed day!

10/10 - Excelente

Chad

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Hotel Manager em 18 de ago. de 2023
Hello Chad,We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.Sincerely,Hotel Manager

10/10 - Excelente

Robert

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel receptionist was very helpful and a commodating.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de General Manager em 17 de ago. de 2023
Dear Robert,Thank you for sharing your input. We are delighted to hear that you appreciated our helpful front desk team. Happy travels, and come back soon!Have a blessed day!

6/10 - Ok

Jack

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
One side of curtain on window would not close because mechanism broken. After being out of the room for about 4 hours, came back to a stopped up toilet that had apparently been used by the cleaning crew.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de General Manager em 16 de ago. de 2023
Dear Jack,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. Please accept our apologies, however, for any issues with the curtains and bathroom. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.Have a blessed day!

10/10 - Excelente

Jerry

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was very friendly, parking was easy, just all around great experience
Hospedou-se por 1 diária em ago. de 2023
Resposta de General Manager em 16 de ago. de 2023
Dear Jerry,Thanks for visiting Holiday Inn Express St. Simons Island. We trust that our friendly hospitality and convenient parking helped make your stay even better. We'll see you again next time!Have a blessed day!

8/10 - Boa

Tyanna

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice staff
Hospedou-se por 2 diárias em ago. de 2023
Resposta de General Manager em 2 de set. de 2023
Dear Tyanna,Our staff is truly the heartbeat of our hotel, and we are delighted you were impressed with their service. The next time you need a relaxing getaway, please consider staying with us again at Holiday Inn Express St. Simons Island!Have a blessed day!

4/10 - Insatisfatória

DAVID, beaufort

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room wasn't ready booked a King bed and got a queen bed was put next to the laundry room it was a bit noisy. Staff was nice and apologize
Hospedou-se por 2 diárias em jul. de 2023
Resposta de General Manager em 8 de ago. de 2023
Dear David,Thank you for taking the time to share your thoughts. We're disappointed that your experience was not what we strive to deliver, and we apologize for the mishap with your reservation. Please know that when booking through a third-party site, room preference is based on availability. However, our team does its best to accommodate requests. We hope you had a pleasant time exploring all the area has to offer. Thanks again, and please consider giving us a second chance to impress you.Have a blessed day!