6/10 - Ok
Stephanie S., Blacklick, USA
13 de mai. de 2024
"our happy place" was a lot less happy this recent stay; disappointed
We've been staying at 5C for years now and it seems like our recent stay had several major things that did not meet our expectations: First of all, the unit next door was moving out, taking up most of the hallway and elevators for our move upon check-in. The next TWO days were filled with jack hammering. When we finally spoke to someone in management, they told it was something they could help us with, that they don't always know about what is happening in other units. I would have thought five years of back to back stays would have equated to finding a solution, even relocating us to a different property but there was really no help there. Management kept on saying it was for one day, but we clearly heard it two days, plus ongoing hammering and construction throughout out stay. Not only this but cleanliness was lacking during our latest stay. We found a few LARGE cockroaches on the floor and the pool was less well maintained than it had been in previous stays. There was also additional construction outside of the building as well that added to the noise while we were at the pool. I am seriously second guessing staying with this rental group in the near future.
Stephanie S.
Hospedou-se por 7 diárias em abr. de 2024