The communication with Surf Beach staff was great. On arrival the after hours check in was easy. The property was decent for its age, updated but not modern. The inflatable mattresses in the rooms were not comfortable, but okay. Our fridge was missing a shelf on the bottom which seems insignificant until you go shopping and try to fill the fridge. We didn’t say anything. By day 5 we needed more garbage bags and we sent our daughter down for more which seemed to be a bigger deal than expected asking for our room number etc and not exactly being hospitable. We could have just tossed all of our garbage in the garbage cans on each floor but as requested we respectfully carried them down to the first floor each time. Worth noting is the fact the there is only (1) elevator for (6) floors and (5) units per floor. Often times the wait for the elevator seemed like forever and we just chose to use the stairs which are all unsecured by the way. Lastly and worst of all, for the last (3) nights of our stay we were kept up by noisy and loud people above us. We were on the 5th floor (with one floor above us), and for our last (3) nights we (and our kids (12 & 15) were kept up by constant moving of furniture and just loud behavior. We contacted management several times who could hear it on the phone when we spoke, they called several times to notify the occupants above us to stop the loud behavior. This didn't change and was loud it was loud all night again on our last night… not good.