4/10 - Insatisfatória
Maddie S.
1 de jan. de 2026
Pontos negativos: Limpeza
While we loved St. John, this villa had multiple serious issues that significantly impacted our stay, especially given the price.Before posting this review, I privately emailed the host in September detailing these concerns and giving him the chance to respond. That email was ignored.Issues included:• Hurricane shutters that would not open/close, leaving the house exposed. My fiancé (an electrician) spent over an hour fixing them himself. Repairs appeared unfinished, and once closed, the living area became unbearably hot.• West bedroom was uninhabitable due to broken window panes allowing bugs inside and broken glass on the patio (photos attached).• Cleanliness issue: a used hygienic liner was still stuck to the luggage rack.• Power outage: Despite claims of backup power, we went hours without electricity and received delayed responses; we were later told the owner had to manually turn it on.• Water quality: Toilet water and ice/water from the ice maker were yellow.• Pool: Covered in algae and unusable—we switched villas specifically for a pool.• Snorkel gear: Dirty and unusable.• No welcome/check-out instructions, causing confusion.These were not minor inconveniences but serious issues affecting safety, cleanliness, and livability. Due to the lack of response from the host, I cannot recommend this property.I have more to add but the restriction on number of characters won’t let me explain everything to the fullest extent.
Maddie S.
Hospedou-se por 7 diárias em set. de 2025
