8/10 - Boa
Catherine T.
18 de ago. de 2025
Pontos positivos: Limpeza
Almost excellent! The reason I cannot give a 5-star rating is because of issues with the A/C and 2 major appliances. This property is beautiful and well-maintained. Everyone was so excited about how perfect it was for our family and so affordable. But after dark, the temperatures started rising. That seemed very odd since the place maintained a comfortable temperature during the day despite 108 temps outside. It seemed clear it was a thermostat programming issue. I texted the weekend/after-hours line and was told we could try to change the settings and someone could come look at it during regular business hours. There was no access to the settings so the nights were about 80 in the house. We also discovered the front loader washing machine wouldn’t spin, and water was leaking from the freezer. The technician was a very nice guy, who said part of the problem was a recent change in property management companies. We later got a text that the issue was taken care of, but it wasn’t. The property management people were very responsive and kind, even after hours. I know these issues are easily remedied, and we were just the unlucky ones. Besides the uncomfortable nights, it was still a wonderful trip. We really enjoyed the community pool and thoughtful features of this property, like the 2nd level deck, the bunk/game room, & plenty of bathrooms. The floor plan is a very efficient use of space. If these issues were fixed, we would definitely stay there again.
Catherine T.
Hospedou-se por 6 diárias em ago. de 2025