Thank you so much Tammy!

So sorry, we didn’t meet your expectations. We try to be as transparent as possible, and pride ourselves on our customer service.

And we loved you Jennifer! Thank you so much and please visit us again soon

You’re the best Peggy!! And hurry back ☺️

I apologize it wasn't up to your standards I wish you would have been more specific due to the fact that it is inconsistent with the overwhelming majority of our reviews.

Thanks Chelsea!!

Thanks!

Thank you Melissa!!

Thank you so much Diana!!

Thank you Paris! Glad you enjoyed it. Come back anytime 👍☺️

Thank you, Linda! We strive to be as accurate and transparent as possible, and surely never intend to be deceptive. 👍☺️

It's quite unfortunate that our guests would leave an inaccurate review regarding the condition and character of our cottage. As a VRBO Premier Host I was extremely patient when the guest arrived with 5 ADULTS, two oversized dogs and multiple vehicles although the listing accurately describes the number of beds and prohibits large pets. In my humble opinion, the guest failed to properly read the listing description, review our pictures and appreciate the overwhelming 5 star reviews we’ve consistently received for over five years. Rather, she chose to be mean spirited and vindictive by leaving an totally false, negative review. The sad thing is, this is a business that my disabled mother relies on…

Thank you, Jessica!! 👍☺️

Thank you Sherry we greatly appreciate it! Please feel free to come back and bring your puppy as well👍☺️

Thank you Dennis!!

Thank you so much Danielle! We appreciate your review 👍☺️

Thank you so much, Kevin! Hope to see you back soon 👍☺️

Cool, Clean and Cooperative thanks for the kind words. The welcome mat is always out. Safe travels peace Jeremy

Martin, Your comments and criticism are duly noted and I do not deny some of them but I'm curious of how you are so critical when there are valid and current photos and a very clear disclaimer that the Cottage is not for everyone. How were you not hesitant when booking. I suggest in the future you stay corporate and not take the road less traveled. Peace be with you. Jeremy

Thank you Jane for visiting our cozy cottage! We really appreciate kind words and you’re always welcome back ☺️

Hey William!! Sure appreciate your kind words and your great review. We really try our best to make sure everyone’s stay is perfect! Or as close to that as possible. Hope to see you again soon ☺️

Hey Justin!! Loved having you both, plus your pooch. Next time free night on us 💕

Thanks Jennifer! Come back anytime ☺️

Thanks so much Linda! Hope to see you back soon 😁

Well, Douglas, I have to respond to some of your comments as the information that you submitted deserves some explanation.. First and foremost, if you were to look at a VRBO map upon booking your reservation, you would see exactly where our cottage is located, and that Castillo is not a residential street. And funny enough most people enjoy sitting out front and enjoying the passerby‘s.. Also, it is Saint Augustine and the town pretty much dies close to 10 PM so there really isn’t that much traffic. But that’s not something that we can control so I don’t think that should be held against us. As for the loft, it clearly is states in our listing ‘made up upon request’. You didn’t request that, and I believe never needed it, so I’m not sure what your concern was. I guess you were just curious, but to make that a negative didn’t make much sense as it had nothing to do with your reservation. Lastly, my 82-year-old mother is in a wheelchair, so unfortunately, her mobility is limited. There is some clutter around her house, which is separate from the cottage. So for that I apologize for. We went out of our way to offer you the additional night that you requested at a reduced cost, even going so far as to suggest another night for the reduced cost. I truly feel that this three star rating was quite harsh, especially since we thought you had truly enjoyed yourself. We pride ourselves on our customer service as we have been a premier member with VRBO for over five years now. This is a business that supports my disabled mother and reviewe such as this are hurtful.

Always a pleasure to have a great guest too 😀 Please come back soon! Love, Jeremy, Hilary and Barbara

Thank you so much Annamarie! Please come back soon 😊

Thank you so much Catherine! Please come back soon 😊

Your solidarity is appreciated, I often Ponder what more can I do? You can see daylight in places but it stays cool and quiet. The material in its current form as The Cottage, now over a 100 but the material, salvaged after a fire, is probably 200 and dense. Upon departure many of my guests comment how it feels like leaving an extension of home. It does become familiar quickly I've heard. I understand how important and expensive vacations are and I take that seriously. Thank you. Peace be with you. Jeremy

Thank you so much Lorie! Please come back soon 😊

Thank you for the kind words the welcome mat is always out. Peace be with you Jeremy

Thank you so much Angela! Please come back soon 😊

Thank you so much for your wonderful review and kind words! We appreciate it 😁

Thank you so much Laura!!

Thank you, Jennifer!! Please come back soon☺️