I would like to start off this review by saying that my family has been staying here for well over 20 years. We have stayed in almost every cabin on the property and have always love the warm, welcoming, family-friendly atmosphere that we felt during our stay. I can recall years ago seeing the property manager always on site and more than willing to help you with anything at any time. Our stay this year, however was a very different one from the years before. I booked the cabin for myself, a few family members , and my cousin’s dog. When I originally filled out the inquiry/request to book I was looking at two different cabins for four adults plus a pet. It was a great price and had everything we were looking for, and we’d been staying there so long that we knew it was a good choice. Our check in time was 3pm and our cabin wasn’t ready. When I tried to resolve this issue I was met with very unprofessional and unapologetic staff, our cabin wasn’t ready until over an hour after check in time! Even after our cabin being cleaned there were some issues we had such as; ants, dust on the ceiling fan, kitchen sink seemed to leak a bit, the exhaust hood over the stove had a piece fall off, the light bulb in the fridge was out, and the shower water was SCOLDING HOT. The cabin was supposed to sleep 5 adults, well the 3 “twin” beds were too short for my cousin and uncle to sleep in at 5’7”! The cabin is advertised as having WiFi, the only time we could access it was early i the morning because the signal was so weak. Halfway through our stay I got a payment request with no explanation. When I emailed the manager asking what it was for she said it was because I had a pet there. When I filled out the original request it said right on it, 4 adults and a pet. I have the email and screenshot of that as proof, the manager didn’t care and was pretty rude about it too and accused us of not taking care of our dog because she liked to be outside most of the time and I guess that was a problem? It just wasn’t handled very well at all in our opinion. To summarize, we were VERY disappointed in the general attitude of the staff and how they conduct their business. After 20 years of my family staying here it’s sad to say that I’m not sure if we’ll ever go back. I hope that management is able to change they way they run things and bring it back to the well kept, positive atmosphere it once was so families can enjoy this place again.