Hello Chu,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your understanding and patience during our current renovations. We understand that the inconveniences caused by the renovations may have impacted your overall experience. We want to assure you that our ongoing renovations are aimed at enhancing our facilities and providing an improved experience for our guests. We appreciate your understanding and hope that you will consider staying with us again in the future to experience the improvements firsthand. If you have any further feedback or suggestions, please do not hesitate to share them with us. Thank you for choosing our hotel, and we look forward to the opportunity to provide you with an enhanced stay in the future.

Hello Brandi, Thank you for bringing your concerns to our attention regarding your recent stay at our establishment. We understand that renovations can impact the overall guest experience, and we apologize for any inconvenience it may have caused during your stay. We value your patronage and appreciate your feedback. If there is anything else we can do to rectify this situation or if you have any further concerns, please do not hesitate to contact us. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

Hi Darlene,We apologize for any inconvenience you experienced during your stay. Our team strives to provide excellent service, and we regret that your expectations were not met. We take cleanliness and guest satisfaction seriously, and we will address your concerns with our housekeeping staff to ensure a higher standard of cleanliness moving forward. Thank you for bringing these issues to our attention; we will use your feedback to improve our services for future guests.

Hi Deborah,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

Hi Randy,Thank you for sharing your feedback with us. We appreciate your perspective and the opportunity to address your concerns.Regarding your report, we take such claims very seriously. We maintain rigorous pest control measures and conduct regular inspections to ensure the comfort and cleanliness of our rooms. We understand that encountering any pests can be distressing, but we assure you that we prioritize the well-being and satisfaction of our guests.We regret that you found our front desk attendant to be less friendly during your check-in process. Our team is trained to provide warm and professional service to all our guests, and we apologize if we fell short of your expectations in this instance. We will address this matter internally to ensure that all interactions with our guests reflect our commitment to exceptional customer service.We appreciate your feedback, as it allows us to continuously improve our services and provide a better experience for our guests. If there is anything else we can do to address your concerns or if you have any further questions, please do not hesitate to reach out to our management team directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made based on your feedback.

Hello Joseph,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your understanding and patience during our current renovations. We understand that the inconveniences caused by the renovations may have impacted your overall experience. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused. Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. Please accept our sincere apologies for falling short of your expectations in terms of accommodations during this transitional period. We want to assure you that our ongoing renovations are aimed at enhancing our facilities and providing an improved experience for our guests. Once these renovations are complete, we believe that our property will meet the standards you would expect from a 3/5-star establishment. We appreciate your understanding and hope that you will consider staying with us again in the future to experience the improvements firsthand. If you have any further feedback or suggestions, please do not hesitate to share them with us. Thank you for choosing our hotel, and we look forward to the opportunity to provide you with an enhanced stay in the future.

Hi Neavis,Thank you for bringing your concerns to our attention regarding your recent stay at our establishment. We understand that renovations can impact the overall guest experience, and we apologize for not informing you in advance about the ongoing renovations. We strive to provide transparent and accurate information to our guests, and we regret that we fell short in this regard. Your feedback will help us improve our communication practices to ensure that all guests are properly informed about any disruptions or limitations during their stay.We regret sorry that your room was not cleaned to our usual standards and that the refrigerator was not working properly. Maintaining cleanliness and ensuring that all amenities are in good working order are important to us. We will address these issues with our housekeeping and maintenance teams to prevent similar occurrences in the future.We understand your disappointment. We value your patronage and appreciate your feedback. If there is anything else we can do to rectify this situation or if you have any further concerns, please do not hesitate to contact us.We hope to have the opportunity to provide you with a more satisfactory experience in the future.

Hi Rishika,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Annette,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

Hi Harold, Thank you for sharing your review with us. We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable. We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations. We appreciate your support, and we can't wait to welcome you back in the future.

Hi Harold,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Rowojo,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your understanding and patience during our current renovations.We understand that the inconveniences caused by the renovations may have impacted your overall experience. Please accept our sincere apologies for falling short of your expectations in terms of accommodations during this transitional period.We want to assure you that our ongoing renovations are aimed at enhancing our facilities and providing an improved experience for our guests. Once these renovations are complete, we believe that our property will meet the standards you would expect from a 3/5-star establishment.We appreciate your understanding and hope that you will consider staying with us again in the future to experience the improvements firsthand. If you have any further feedback or suggestions, please do not hesitate to share them with us.Thank you for choosing our hotel, and we look forward to the opportunity to provide you with an enhanced stay in the future.

Hello Leah,Thank you for your positive rating. We are thrilled that you had a pleasant experience during your recent stay at our hotel. Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service. It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future. Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hello Wei,Thank you for taking the time to provide feedback on your recent stay with us. We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused. Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction. We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

Hello Mike,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements. If there is anything else we can do, please do not hesitate to contact us. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

Hello Transporta,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hello Bernardo,We appreciate your understanding regarding the ongoing renovations throughout the hotel. While we strive to minimize disruption, your acknowledgment of the cleanliness, and overall standard of your room amidst this process is valued. We aim to ensure our guests experience comfort and relaxation throughout their stay, and it's rewarding to hear that you found solace within your accommodation despite the temporary inconvenience in our common areas. Your feedback encourages us to continue providing exceptional service during our improvement endeavors.

Hi Ghanashyam,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

Hi Angelika,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you had a pleasant and satisfactory experience during your stay at our hotel.We are glad that you found our location convenient. We strive to choose locations that offer easy access to nearby attractions, amenities, and transportation options, so it's great to hear that it worked well for you.Moreover, we are pleased to know that you found our place quiet. We understand the importance of a peaceful environment for our guests to relax and rest, and we are glad that we were able to provide that for you.If there is anything else you would like to share or if you have any further questions, please feel free to reach out to our customer service team. We value your feedback and always strive to improve our services to meet and exceed your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.

Hi Wenyong,Thank you for your feedback regarding your long-term stay at our establishment. We are pleased to hear that your overall experience has been positive.We strive to provide a comfortable and accommodating environment for our guests, especially those staying with us for an extended period. We appreciate your recognition of our efforts in this regard.If there is anything specific that you have enjoyed or found particularly beneficial during your long-term stay, please do not hesitate to let us know. We value your feedback and always strive to improve our services and amenities.Thank you for choosing to stay with us for an extended period, and we hope to continue providing you with a satisfactory experience.

Hi Sierra,Thank you for bringing your concerns regarding the elevator to our attention. We appreciate your feedback and would like to address the issue you experienced.We understand that the slow operation of the elevator caused you discomfort and led to the impression that you were stuck. Please be assured that the safety and well-being of our guests are of utmost importance to us. While our elevators undergo regular maintenance and safety checks, we understand that variations in speed can occur from time to time.We value your feedback, as it helps us identify areas for improvement. We will review the elevator's performance and explore potential measures to enhance its speed and efficiency, ensuring a more seamless experience for our guests.Thank you for bringing this matter to our attention. We appreciate your understanding, and we hope that you will consider staying with us again in the future, giving us an opportunity to provide you with an improved experience overall.

Hi Clary,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Madison,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

Hi Shanlong,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi Transporta, Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Manuel,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Bahram,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Karthik,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Shoebuddin,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate you bringing some matters to our attention.We apologize for the presence of trash and cigarette butts around the entrance of the hotel. We have strict cleanliness standards, and we will address this issue with our housekeeping team to ensure that the entrance is well-maintained and free of debris.As for the unpleasant smell, we have policies in place to maintain a smoke-free environment, and we take such matters seriously. We will investigate this issue and take appropriate action to ensure a clean and odor-free atmosphere for all our guests.We are sorry for any inconvenience caused by the ongoing construction and renovation. While we strive to improve our facilities for the comfort of our guests, we understand that it should not negatively impact your stay. We will review our management of the construction process to ensure that it is handled more effectively and does not detract from the overall experience.We regret to hear about the rude and disrespectful behavior of our front desk staff. We expect our team members to provide courteous and helpful service at all times. We will address this matter with our staff and provide additional training to ensure that all interactions with guests are professional and respectful.We are taking note of all the issues you experienced in your room, including the malfunctioning heater and cooling system, non-functioning stove, and inadequate cleanliness in the bathroom. These issues do not meet our usual standards, and we regret any inconvenience caused. We will address these matters with our maintenance and housekeeping teams to ensure that such problems are resolved promptly and that our rooms are thoroughly cleaned to our guests' satisfaction.We understand your frustration and disappointment. We appreciate your feedback, as it helps us identify areas for improvement. If there is anything else you would like to discuss or if you have any further concerns, please feel free to contact our management team directly.We hope you will consider giving us another chance to provide you with a more satisfactory stay in the future.

Hi Diane,Thank you for sharing your feedback about your previous stay at our hotel. We are glad to hear that you found the accommodations to be very good for the rate you paid.We apologize for any inconvenience caused by the carpet replacement on the 3rd floor. While we strive to minimize disruptions during renovations, there can be some unavoidable noise and inconvenience. We are glad to hear that our workers were courteous, and we appreciate your understanding during this process.We are pleased to learn that the front desk promptly resolved the noise issue caused by the scraping floor. Our team is committed to ensuring a comfortable and enjoyable stay for our guests, and we are glad we were able to address the problem quickly.Thank you for your positive feedback and for choosing to stay with us. We appreciate your continued patronage, and we look forward to welcoming you back for another satisfying stay in the future.

Hi Heather,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

Hi Ashley,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hello Rene, We appreciate your feedback and apologize for inconvenience caused during your stay. We regrate that bad small & some dirt impacted your experience with us. We assure you that we take such concerns seriously and actively working to address them. Your comments will be valuable in guiding our improvement efforts as we strive to create a more comfortable environment for all our guests.

Hi Kelli,We regret to hear about your experience with the cigarette smoke smell during your stay at our hotel. We take such matters seriously and have strict policies in place to ensure compliance. Additionally, our team regularly monitors the premises to enforce these rules and address any violations promptly. We apologize for any inconvenience caused and will continue to uphold our commitment to providing a clean and comfortable environment for all our guests.

Hi Lohit, Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel. Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service. It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future. Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Olukayode,Thank you for bringing to our attention that our hotel is currently undergoing renovations. We apologize for any inconvenience or disruption this may have caused during your stay.Renovations are undertaken to enhance our facilities and improve the overall experience for our guests, and we appreciate your understanding and patience during this process. We strive to minimize any disruptions associated with renovations and ensure that our guests are still able to enjoy a comfortable stay.If there were any specific issues or concerns related to the renovations that you would like to share with us, please feel free to provide more details. Your feedback is valuable to us as we continue to improve and provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, when our renovations are complete.

Hi Veronica,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Justin,We sincerely apologize for any discomfort caused during your recent visit. However, we take guest interactions very seriously, and it's against our policy for any staff member to exhibit such behavior. We assure you that appropriate measures will be taken to address this issue internally. We value your feedback and are committed to ensuring that all our guests feel welcomed and respected during their stay.

Hi Frankie,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Ana,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Karthik,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Paul,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your observations and apologize for any inconvenience caused.We understand that the ongoing renovations and the worn-out appearance of the hallway carpet impacted your experience. Please accept our apologies for falling short of your expectations in these areas. We have taken note of your feedback and will address these issues promptly.Your satisfaction is important to us, and we appreciate your understanding as we work towards improving our facilities. If you have any further concerns or if there is anything else we can assist you with, please feel free to reach out to our front desk or customer service team.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with an improved experience in the future.

Hi Lindsey,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our ongoing renovations aim to enhance the overall quality of our facility, and we regret that the smell of smoke impacted your experience. We assure you that we take such concerns seriously and are actively working to address them. Nevertheless, we're pleased to hear that our staff's politeness and kindness left a positive impression. Your comments will be valuable in guiding our improvement efforts as we strive to create a more comfortable environment for all our guests.

Hi Stephanie, Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hi Ferdy,We appreciate your positive feedback about our hotel and are delighted to hear that you found it to be a nice and clean place with friendly service. Our team works hard to maintain a high standard of cleanliness and hospitality to ensure a pleasant stay for our guests. We take pride in providing excellent services, and your acknowledgment validates our efforts. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

Hi Kerry,We greatly appreciate your positive feedback on your recent stay at our hotel. It's delightful to hear that you enjoyed the suite amenities, including the microwave and stovetop, and found them to be valuable during your visit. We take pride in our commitment to exceptional customer service, and we're pleased that Armando made your check-in experience memorable with his kindness, respect, and friendliness. We're thrilled to have contributed to a peaceful and enjoyable trip for you and your daughter. It would be our pleasure to welcome you back to our location in the future. Thank you for choosing Sonesta Simply Suites Somerset, and we sincerely appreciate your kind words.

Hi Nishelle,We appreciate your positive feedback regarding your stay at our hotel for work purposes. It's great to hear that you found our rooms to be comfortable with a spacious layout, providing a conducive environment for your work-related activities. Our team strives to create a welcoming atmosphere, and we're pleased to know that you didn't feel confined during your time with us. Your satisfaction is important to us, and we look forward to welcoming you back on your future visits.

Hi Paul,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

Hi Kwilonu,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

HI Arthur,Thank you for bringing up your concern regarding the security deposit wait time. We apologize for any inconvenience this may have caused.Typically, security deposits are placed on hold as a precautionary measure to cover any potential damages or incidentals during your stay. The hold is released upon check-out, and the time it takes for the funds to become available in your account can vary depending on your bank or financial institution's policies.While it is common for the release of a security deposit to take 3 to 5 business days, we understand that this wait time can be frustrating. We will review our processes and explore any available options to expedite the release of the security deposit funds.We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please feel free to let us know.