4 piscinas externas, guarda-sóis, espreguiçadeiras
Verificar disponibilidade

Avaliações de Sheraton Soma Bay Resort

5 out of 5
Sheraton Soma Bay Resort
Soma Bay, Soma Bay

Avaliações

8,8

Excelente

Nota 10 - Excelente. 106 de 194 avaliações" "
Nota 8 - Boa. 64 de 194 avaliações" "
Nota 6 - Ok. 17 de 194 avaliações" "
Nota 4 - Insatisfatória. 4 de 194 avaliações" "
Nota 2 - Terrível. 3 de 194 avaliações" "

9,2/10

Limpeza

9,0/10

Serviço e funcionários

8,2/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

JOHN

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Definitely it is one of our best vacation spot from many places we visited. No humidity, no mosquitoes, good service and good food. Staff was very friendly, helpful and trying to please in every turn. The beach is clean and sandy. The sea is slightly cool (it was early April) when you enter but very nice afterwards. The weather was between 76 -82 around the clock! Some areas of the building are showing their ages. But still well maintained. The food was plenty and very tasty. Attention to details was very noticeable. How can you beat such a place 🙏🐟👋🥰 We are planning to come again for sure!👍👍👍👍🙏🙏❤️❤️❤️
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Noha em 6 de abr. de 2024
Dear Mr.John, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

8/10 - Boa

Shujaatali

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We had one full day no hot water. No one came even after repeated calls. Yaseer in dinning supervisor was great.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Noha em 16 de jan. de 2024
Dear Mr.Shujaatali, Thank you for providing feedback. Please accept my sincere apology for the water cut. I have notified the relevant department to take appropriate action.Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Amanda Elizabeth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Noha em 26 de dez. de 2023
Dear Ms.Amanda, Thank you for providing your feedback. I look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Mustafa

Hospedou-se por 7 diárias em dez. de 2023
Resposta de Noha em 16 de jan. de 2024
Dear Mr.Mustafa, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Mohamed

Viagem com a família
Excellent service at the reception, room, amenities including the restaurants and the beach.
Hospedou-se por 11 diárias em nov.. de 2023
Resposta de Noha em 21 de nov. de 2023
Dear Mr.Mohamed, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay and wish you a wonderful day!Noha Kamel, Director of Quality Assurance

8/10 - Boa

Christine, Oberuzwil

Viagem a dois
Pontos positivos: Comodidades
Das Hotel ist in die Jahre gekommen. Personal super freundliche. Einrichtung sehr sauber. Lage super. Windsurcenter gutes Personal, Material könnte besser sein. Animation schlecht, nicht dem Klienten angepasst.
Hospedou-se por 14 diárias em nov.. de 2023
Resposta de Noha em 19 de nov. de 2023
Dear Ms.Christine, Thank you for providing feedback. We will soon be renovating the rooms. Regarding your note about the animation, I have shared it with the relevant department for corrective action.Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Alessandra

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wunderbarer Ort für Wassersport und Schnorcheln, grosszügige und gepflegte Anlage!
Hospedou-se por 7 diárias em out. de 2023
Resposta de Noha em 19 de nov. de 2023
Dear Ms.Alessandra, Thank you for participating in the survey. I look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Mona

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Noha em 28 de set. de 2023
Dear Ms.Mona,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

10/10 - Excelente

Shereen

Viagem com a família
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Noha em 15 de jun. de 2023
Dear Ms.Shereen,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

10/10 - Excelente

Hala

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Noha em 21 de mai. de 2023
Dear Ms.Hala,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

8/10 - Boa

Sharif

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Noha em 25 de abr. de 2023
Dear Mr.Sharif,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

8/10 - Boa

Maria

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Wir hatten eine Seniorsuite mit 79 m2 war super👌 Am Meer war alles tiptop. Nur der Service war mittelmessig in den Restaurants. Unkontrolliertes abräumen bevor mann fertig gegessen hat. Ideale Familienhotel😊
Hospedou-se por 12 diárias em abr. de 2023
Resposta de Noha em 25 de abr. de 2023
Dear Ms.Maria,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Please accept my sincere apology regarding the service, I have informed the manager of the restaurant about the service issue to apply a corrective action. Noha Kamel, Director of Quality Assurance

8/10 - Boa

Nadia

Pontos positivos: Limpeza e serviço e funcionários
Breakfast was great , beach is wonderful,
Hospedou-se por 4 diárias em abr. de 2023
Resposta de Noha em 24 de abr. de 2023
Dear Ms.Nadia,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Emiliya

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 8 diárias em abr. de 2023
Resposta de Noha em 16 de mai. de 2023
Dear Ms.Emiliya,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Josef

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ich wurde noch nie so gut behandelt als Allergiker. Jeden Abend wurde mir das Buffet erklärt und auf Wunsch spezielle Gerichte zubereitet. Auch ansonsten unglaublich professionelles und liebevoll freundschaftliches Personal, zu dem wir hoffentlich den Kontakt behalten können. Speziell hervorheben möchten wir einige Personen: Chefkoch Rafik Ali Alle weiteren Chefkochs Chef de Service Barman Ahmed Rashad Lifeguard Ahmed Sayed Barbary Mohammed Fathiy vom Team Housekeeping Dies sind nicht weniger als Freunde für uns nach nur einer Woche, wir wurden noch selten so gut behandelt. Auch sonst bekommt man von allen Angestellten immer ein Lächeln und freundliche Worte. Wann immer es Reklamationen von anderen Gästen gab, hatten wir das Gefühl, dass eher der Gast das Problem ist. Die Angestellten sind super geschult und lesen einem jeden Wunsch von den Lippen ab! Vielen Dank für diese Erfahrung. Bitte dem Hotel mitteilen.
Hospedou-se por 8 diárias em abr. de 2023
Resposta de Noha em 21 de abr. de 2023
Dear Mr.Josef, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 - Ok

Leon

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 7 diárias em abr. de 2023
Resposta de Noha em 17 de mai. de 2023
Dear Mr.Leon, Please accept my sincere apology that we haven't your expectation, please can you advise more details regarding your rating, I wish you a great day. Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Dr. Sarah E.

Hospedou-se por 10 diárias em abr. de 2023
Resposta de Noha em 18 de abr. de 2023
Dear Dr.Sarah, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - Boa

Hossam

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The setting is magical. The hotel looks tired and needs refreshing. Management staff and housekeeping were excellent Restaurants staff, especially at breakfast, were not so good. They are under the impression that good service is being obsequious when they are actually ineffective.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Noha em 18 de abr. de 2023
Dear Mr.Hossam, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Please accept my sincere apology regarding the staff service at breakfast room. Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Rainer

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sehr perfekt und entspannt.
Hospedou-se por 7 diárias em abr. de 2023
Resposta de Noha em 10 de abr. de 2023
Dear Mr.Rainer, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Mary

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I stayed in Sheraton Soma Bay 6 years ago and I was not impressed with the food and buffet. But this time its a totally different story. The buffet was fantastic and the service was amazing . Special thanks to the room attended Mohamed . Special thank you for Yasser "restaurants manager" he answered my questions . And most importantly to assistant Manager Monssef , he was very accommodating in all our requests. Mr. Monssef went over and above and made us feel welcomed .
Resposta de Noha em 26 de fev. de 2023
Dear Ms.Mary, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - Boa

Ursula

Hospedou-se por 1 diária em fev. de 2023
Resposta de Noha em 19 de nov. de 2023
Dear Ms.Ursula, Thank you for participating in the survey. I look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Marie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Un complexe assez grand mais avec beaucoup d'espaces. Hors saison tres agréable, peut-être chargé en saison. Situé dans une zone très securisée, de jour comme de nuit, l'accès à la zone de Soma Bay est fermé par des gardes. Notre chambre était agréable avec tout le confort nécessaire (literie excellente) peut-être un peu "old school" mais rien à redire. L'accès à la plage est immédiat et 5 minutes de marche permettent de rejoindre "the jetty" et de faire du snorkeling à l'intérieur du lagon ou juste à son bord extérieur sans accompagnement. Coraux et poissons variés et magnifiques, eau très claire. Côté nourriture, pour un français ça mérite encore un peu de progrès mais on trouve toujours quelque chose à manger de local et bon. Animation disponible mais non utilisée et pas gênante. En bref, un super lieu pour un séjour calme et reposant.
Hospedou-se por 6 diárias em jan. de 2023
Resposta de Noha em 5 de fev. de 2023
Dear Ms.Marie, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Jesse

Hospedou-se por 3 diárias em dez. de 2022
Resposta de Noha em 20 de dez. de 2022
Dear Ms.Jesse,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - Boa

ladislav

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
nicht gefallen-muesste Flug ( Condor) extra anrufen, buchen...Zeitraubend...
Resposta de Noha em 18 de dez. de 2022
Dear Ms.Ladislav, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - Excelente

jenan h mikhayel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Super
It was amazing the staff are super friendly everybody’s helpful The ocean and the location is one of guide in the world the food and the service is excellent
Hospedou-se por 2 diárias em dez. de 2022
Resposta de Noha em 11 de dez. de 2022
Dear Mr.Jenan, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - Excelente

serge

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
emplacement,plage,snorkling et plongée excellents bel hotel ,bons restaurants,personnels excellents
Resposta de Noha em 29 de nov. de 2022
Dear Mrs.Serge, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 - Ok

Matthias

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Insgesamt akzeptable - das Fitness center ist nur ein Raum und lässt zu wünschen übrig. Personal, Strand und Buffets sind sehr gut. Wlan war grösstenteils nur schwer und über IT Support machbar - nicht zufriedenstellend !
Resposta de Noha em 28 de nov. de 2022
We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Yours sincerely,Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Aly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2022
Resposta de Noha em 18 de nov. de 2022
Dear Mr.Aly, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - Boa

Hisham, Cairo

Hospedou-se por 1 diária em out. de 2022
Resposta de Noha em 16 de mai. de 2023
Dear Mr.Hisham , I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - Boa

Yvonne

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Zu Beginn unseres Aufenthaltes hatten wir uns mehrmals über Wassereinbruch in unserem Zimmer beschwert. Nach der vierten Rückmeldung konnten wir für die letzten zwei Nächte in ein anderes Zimmer umziehen. Es wurde uns sogar eine Suite zur Verfügung gestellt, was sehr nett war. Wir hatten einen super Aufenthalt. Personal, Essen, Anlage und Umgebung waren super. Gewünscht hätten wir uns, dass man unser Anliegen, mit dem Wasser im Zimmer, schon bei der ersten Rückmeldung ernst genommen hätte. Lediglich der Umzug in ein anderes Standard Zimmer hätte uns schon gereicht. Vielen Dank auch für die Rückmeldung auf mein letztes Feedback, was ich über ebookers.ch abgegeben habe. Wir hatten einen super Urlaub. Danke
Hospedou-se por 7 diárias em out. de 2022
Resposta de Noha em 25 de out. de 2022
Dear Ms.Yvonne, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 - Ok

Ibrahim

Viagem com a família
Pontos negativos: Serviço e funcionários
I had a great experience about this hotel 3 years ago when I stayed there am not sure if management changed?! I recommended the hotel to my niece that was celebrating her honeymoon she just got married two weeks ago and that was my gift for her. I live in US and used my credit card for the payment I could easy dispute the charges however it is not my way. Unfortunately she complained about her stay and quality of the food even she complained to front desk who couldn’t help or at least offer to upgrade her room as kind of compensation . It is basic customer service. I thought it is better to write directly to the hotel instead of leaving bad reviews on trip advisor…etc looking forward to hear from the management
Hospedou-se por 4 diárias em set. de 2022
Resposta de Noha em 7 de out. de 2022
Dear Mr.Ibrahim, We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Monika

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Personal allesamt super freundlich und hilfsbereit, Essen war immer gut und es gab genügend Auswahl um immer etwas zu finden was einem schmeckte.
Hospedou-se por 7 diárias em set. de 2022
Resposta de Noha em 3 de out. de 2022
Dear Ms.Monika, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Tamer

Hospedou-se por 7 diárias em mai. de 2022
Resposta de Noha em 16 de mai. de 2023
Dear Mr.Tamer, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - Boa

Sarah

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 6 diárias em ago. de 2022
Resposta de Noha em 16 de mai. de 2023
Dear Ms.Sarah, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza
Over Crowded
Not too good experience this visit despite having better experiences before. Hotel overcrowded with no sufficient staff to serve specially on the beach & inside the restaurant.
Hospedou-se por 3 diárias em ago. de 2022
Resposta de Noha em 23 de ago. de 2022
We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Yours sincerely,Noha Kamel, Director of Quality Assurance

2/10 - Terrível

Mohamed

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Awful experiance
It qas an awful experiance
Hospedou-se por 4 diárias em ago. de 2022
Resposta de Noha em 21 de ago. de 2022
Dear Mr.Mohamed, We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Yours sincerely,Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Mohamed

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jul. de 2022
Resposta de Noha em 27 de jul. de 2022
Dear Mr.Mohamed, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - Boa

Amro

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We have had a great stay the room was very clean and hotel amenities
Hospedou-se por 4 diárias em jun. de 2022
Resposta de Noha em 27 de jul. de 2022
Dear Mr.Amro, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 - Ok

EHAB

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The design of the hotel is unique, in the form of a beautiful pharaonic temple, with a private beach. Hotel staff are very helpful and always smiling. Restaurant Abidos serves delicious meals. you have to book the All inclusive option as there aren't many option outside the hotel. The hotel was crowded with many local guests, and probably selling its rooms cheaper by far to accommodate employees of companies or unions, which is not an advantage at all for the rest of the guests coming from outside Egypt.
Hospedou-se por 4 diárias em jun. de 2022
Resposta de Noha em 7 de jul. de 2022
Dear Mr.Ehab, Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay Resort. I wish you a great day. Noha Kamel, Director of Guest Experience

8/10 - Boa

Danijel, Wilen

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Positiv: Angenehmes Ambiente, freundliches Personal, schöner Strand, grosses Zimmer. Negativ: Fitnesstudio veraltet und wenig abendliche Animation/Aktivität.
Hospedou-se por 7 diárias em mai. de 2022
Resposta de Noha em 7 de jul. de 2022
Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience

8/10 - Boa

Michael

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Personal bemüht.
Hospedou-se por 9 diárias em mai. de 2022
Resposta de Noha em 15 de mai. de 2022
Dear Mr.Michael, Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. Noha Kamel, Director of Guest Experience

10/10 - Excelente

Virginie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
C'est beau, c'est un palais. Le personnel très gentils. C'est tres bon, et de grande qualite.
Hospedou-se por 1 diária em abr. de 2022
Resposta de Noha em 15 de mai. de 2022
I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. Noha Kamel, Director of Guest Experience

8/10 - Boa

Sinem Jülide

Hospedou-se por 4 diárias em mar. de 2022
Resposta de Noha em 27 de jul. de 2022
Dear Ms.Sinem, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - Excelente

Amr

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em fev. de 2022
Resposta de Noha em 3 de mar. de 2022
Dear Mr.Amr, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. Noha Kamel, Director of Guest Experience

8/10 - Boa

Waguih

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2022
Resposta de Noha em 26 de jan. de 2022
Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience

6/10 - Ok

ahmed f

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Not a 5 star!
The hotel is old yet clean. The rooms are basic with no toiletries except for shampoo, shower gel, and conditioner. The hotel is on z bay, the beach is beautiful and there are some corals nearby for snorkeling We were on half board basis. The open buffet breakfast was very good, dinner was quite bad as the food was mostly tasteless. All in all, not a 5 star hotel, maybe 3.5 at the most. Sheraton needs to do some major work if they want to sell this as a 5 star hotel.
Hospedou-se por 2 diárias em dez. de 2021
Resposta de Noha em 6 de dez. de 2021
We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur. Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance. Yours sincerely, Noha Kamel, Director of Guest Experience

8/10 - Boa

Marianne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Plage magnifique ainsi que l'aménagement de la pisine et autour de la piscine. Bons buffets. Très bruyant le soir lors des 6 jours de séminaire (musique très forte et certains participants sont restés dans le jardin jusqu'à 3h. du matin en criant, rigolant ou parlant très fort entre eux ... )
Hospedou-se por 7 diárias em nov.. de 2021
Resposta de Noha em 23 de nov. de 2021
Thank you for sharing the feedback , please accept my apology regarding any inconvenience , I wish to welcome you back at Sheraton Soma Bay Resort. I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 - Excelente

Sergey

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The architecture of the hotel is stunning, it adds to the feeling of exclusivity when staying in the hotel. The facilities are well kept and clean. One of the advantages is advantage is the proximity to the jetty that leads to a coral reef. There are several criticisms. Although there is plenty of staff in the restaurant, very few of them seem to speak English, German or Russian. One more criticism is regarding an entertainment program, which could be drastically improved. The only show (a folk show) that was planned took place in a cafe that was difficult to find.
Hospedou-se por 4 diárias em nov.. de 2021
Resposta de Noha em 17 de nov. de 2021
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay ,I have shared the issues with the concerned managers for a corrective plans, I wish you a great day. Noha Kamel, Director of Guest Experience

8/10 - Boa

marcus

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Great location, beach and views, stunning reef nearby. Friendly staff. But: the hotel is getting seriously run-down, and seems to cater for families and groups. Not representative for a Sheraton, as it lacks the premium-feeling. Worst was the Spa, with rather annoying sales people, continuously going around the beach, and overselling their product. We booked 2 massages, the first was good, but for the 2nd, once they knew was our last, the staff was desinterested and gave a poor quality. Combined with prices on European level it gave me a bad taste in my mouth, again not fitting the premium of Sheraton. But, we had a very nice holiday, so I do not want to complain too much...
Hospedou-se por 7 diárias em out. de 2021
Resposta de Noha em 25 de out. de 2021
Thank you for sharing the feedback , Please accept my apology regarding the massage experience , I have shared the feedback with the concerned manager for a corrective action. I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 - Excelente

Pier luigi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 10 diárias em set. de 2021
Resposta de Noha em 11 de out. de 2021
Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. I wish you a great day Noha Kamel, Director of Guest Experience