4/10 - Insatisfatória
Carm H.
5 de nov. de 2023
Pontos negativos: Limpeza
Not as good as it should have been
The property was not clean. Bins contained rubbish, bathrooms and toilets were dirty, and there was dirt on the floors under sofas. All the glassware had to be washed before use, and several plates, platters and dishes were dirty. We saw 2 cockroaches and there were ants in the kitchen. The property has 3 bathrooms, but only 2 showers which is insufficient for 13 people. One bedroom contains 5 beds which might be nice for children, but not adults. We were given only one key, which had to be collected from and returned to Nelson Bay which is a 20 minute drive away. The agent would not release the key an hour before checkin. Why not store the key in a lockbox? There were 3 rolls of toilet paper in the entire house, not even a spare roll. Linen was provided, but we had to pay extra to have it put on the beds. The location is great. The property agents were helpful in sending cleaners after we arrived, but that was intrusive.
Carm H.
Hospedou-se por 2 diárias em nov.. de 2023