4/10 - Insatisfatória
Maureen B.
23 de jul. de 2025
Despite being well located on the ranch, this house was not as described. AC did not work and had to be rebooted daily. This was after three days of sweltering 90 degree suffering. No screens on windows so we could not open windows without bugs everywhere. Apparently the owners removed them all? Maintenance mgr was very nice and tried to help. I asked to talked to customer service manager and she texted that she would call me. She never did.House was very poorly supplied. There is a drawer labeled plastic wrap which one would assume would have foil, plastic wrap or something to cover leftovers. It was literally an empty drawer. There was not one container to use to cover food in the fridge. There was salt. No pepper. Little things but they matter. We stopped having dinner at the house at this point.The deck is lovely but other than two plastic chairs there is nowhere to sit. The dining table has outdoor chairs that are disintegrating so anyone that weighs more than 150 may fall through. My husband almost did but jumped in time to avoid injury.This made me sad as it was not a cheap trip. I was given a refund of one night which I did appreciate but I spent two days of my vacation texting the property managers to help me with the AC. I literally sent 13 texts with pictures of the temperature inside of the house being over 80 degrees. They were never rude but they were not able to get people here to help for days. This house just needs better upkeep.
Maureen B.
Hospedou-se por 7 diƔrias em jul. de 2025