I donât normally write hotel reviews, but I feel compelled to share my experience in hopes of helping others avoid the disappointment we faced.
Upon arrival, we were shocked to find the unit in a filthy state. There was dog hair on the couch and floor, crumbs on the coffee table, hair on the bed, and sand throughout the bedroom. The bathroom was even worseâthere was a visible booger on one wall, what looked like a fecal stain on another, hair in the shower, and heavy makeup residue covering the bathroom door from top to bottom.
I immediately went to the front desk to speak with a manager, only to be told there was none available. Housekeeping had already left for the dayâdespite it being right at check-in timeâand the only option offered was to switch to a lower-tier unit for the night. I left my name and number and was assured the manager would contact me the next day. That never happened.
Over the next two days, I repeatedly returned to the office hoping to speak with someone in charge. Each time, I was told the manager wasnât available but would âdefinitelyâ reach outâyet no one ever did.
We had specifically booked a unit with a private pool, but even that was a disappointment. The pool was dirty, the surrounding area smelled like a dead animal, and there was a serious ant problem. One evening, I got 54 mosquito bites just from sitting outside.
The issues didnât stop there:
âą The closet doorknobs fell off.
âą We requested an iron multiple times and never received it
