Hotéis em Shap, ENG

"If anyone’s planning on booking this hotel especially any families with little kids please avoid. Terrible customer service received from the hotel start to finish. We had to request expedia to get involved to resolve issues on their behalf, very poor customer experience."

"Our room was upgraded on arrival, and the room was perfect, floor to ceiling windows with a perfect view of the lake. Breakfast was very nice with plenty of choice. The spa was lovely, The only downside was the building work going on outside but they seemed to keep disruption to a minimum"

"Breakfast was nice but choice a bit limited as was the main menu. Otherwise no complaints and the food was well presented and tasty. Staff were excellent, friendly and helpful. The room was clean and well equipped. "

"Lovely staff and super food"

"Good location for overnight stay. Room clean and good breakfast - could do with replacing pillows! "

"A very clean comfortable hotel with friendly staff."

"We arrived in Windermere about 9pm and all restaurants was closed. We thought the hotel restaurant could be opened and we drove to the hotel. Our surprise was the hotel restaurant was closed! When we told the recepcionist (Keneth), we had not have dinner yet he crossed the world to find something for us to eat. He called an chinese restaurant in a near city, ordered our food and prepared the bar with dishes, cutlery and all stuffs to us to eat. He was the best person ever in hotels to attend...

"Cosy , perfect staff and really wholesome food "

"It was a lovely inn to stay in, the staff were an absolute delight. So helpful and kind. Dinner and breakfast was fresh, delicious and worth the cost. Would definitely recommend to friends and family. "

"Ótimo custo benefício, porem o café da manhã é muito básico e a cortina não escurece totalmente o quarto"

"Lovely staff, beautiful surroundies good place to access hikes or lovly small towns. Roads are narrow getting there but it is a gorgeous location. Excellent breakfast and pub food. We really enjoyed our stay."

"Our room, on the first floor, was excellent with lovely views. The food was of a high quality and the service was very good except on one of our three evenings when we were forgotten about and it took at least three complaints to get our meal started. On this occasion we were in the restaurant for about two hours and it took 45 minutes before we got our starter. This was a shame because otherwise everything was perfect."

"Meals and breakfast very good "

"The hotel is in the beautiful city of Grasmere. There was limited parking even though online advertised available parking. When I booked online, the family room showed two beds. When we arrived, there was only one. The plumbing was very noisy and the shower was very narrow and hard to use. The bed was not comfortable at all. "

"Excellent overnight stay. The reception staff were friendly and helpful. The room was very clean and the bed was very comfortable."

"Ideal for a one night stopover on the way to Scotland. Food was excellant, room was great, the only niggle was water in the bathroom was lukewarm."