4/10
The hotel was fully booked due to conference held at the hotel. The receiption could not find my booking to start with, and then they asked me about the type of passport I am holding, which is rather strange. At last they refused to give me a non-smoking room, even though I booked online non-smoking. Rooms are not isolate well, so I could hear people speaking loud in the corridor.
糟糕透顶的酒店，找不到我的订单不说，询问我的护照和签证类型也就罢了，死活说没有无烟房了！我明明从网上订的是无烟房。服务实在有待改进。