Fachada

Avaliações de Club Wyndham Smoky Mountains

3 out of 5
Club Wyndham Smoky Mountains
308 Collier Drive, Sevierville, TN

Avaliações

8,8

Excelente

Nota 10 - Excelente. 325 de 549 avaliações" "
Nota 8 - Boa. 135 de 549 avaliações" "
Nota 6 - Ok. 54 de 549 avaliações" "
Nota 4 - Insatisfatória. 22 de 549 avaliações" "
Nota 2 - Terrível. 13 de 549 avaliações" "

9,0/10

Limpeza

9,0/10

Serviço e funcionários

8,6/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Ryan

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Tammie M em 18 de mai. de 2024
Thank you for taking the time to rate your recent stay. While I wish you had a better experience, it is our guest's feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

10/10 - Excelente

Ruth

Pontos positivos: Limpeza e condições e instalações da propriedade
5 star
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Tammie M em 18 de abr. de 2024
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Salisa

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Tammie M em 15 de mar. de 2024
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Allyssa

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Tammie M em 10 de fev. de 2024
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Darlene

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were wonderful and rooms are kept very clean! Driveways are steep and sometimes confusing to get around property. Nice visit!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Tammie M em 10 de fev. de 2024
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our team and resort cleanliness. I also appreciate your feedback regarding navigating the resort layout and will use this for future improvements. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Kenneth, Marietta

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Tammie M em 10 de fev. de 2024
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
In TN for business hotel was clean and very convenient location.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Tammie M em 10 de fev. de 2024
Thank you for the great review of our resort! I truly appreciate your kind words regarding our resort cleanliness and location. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Jason

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great price for the stay. The apartment was much larger than i expected. The place was clean. The family loved it. No complaints.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Tammie M em 10 de fev. de 2024
Thank you for the great review of our resort! I truly appreciate your kind words regarding our condo and cleanliness. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Theresa

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Tammie M em 21 de dez. de 2023
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 - Ok

Christine

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Tammie M em 21 de dez. de 2023
Thank you for taking the time to rate your recent stay. While I wish you had a better experience, it is our guest's feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

10/10 - Excelente

JESSICA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Tammie M em 21 de dez. de 2023
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 - Insatisfatória

Cristen

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Upon check in my guest was not allowed to enter the room without myself being there in person, as I was about 45 minutes behind in travelling. Even tho I had been contacted by Wyndham and asked to email guest information and vehicle descriptions. The room was below average especially for a "Resort" description. Could hear everything outside and from adjoining rooms. Shower wouldn't drain so had to stand in 4" of water. Parking was terrible. Overall the whole feel of the place was dirty, old and not inviting. I stay at alot of places and rarely write reviews, especially for below average places but this deserves to be known. Wyndham is not Marriot caliber and never will be.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Tammie M em 21 de dez. de 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

10/10 - Excelente

April

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Tammie M em 21 de dez. de 2023
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Martha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Quick get away
Beautiful, well kept resort! Nice location Grandson enjoyed to indoor pool!
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Tammie M em 21 de dez. de 2023
Thank you for the great review of our resort! I truly appreciate your kind words regarding our resort and indoor pools. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Vivian

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Tammie M em 21 de dez. de 2023
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - Boa

William

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Would stay again.
Good value for a 2 room with kitchen. The push to buy timeshares was annoying but that is part of the deal. Staff was friendly and always helpful. Location was very convenient for all we wanted to do. We would stay there again.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Tammie M em 9 de dez. de 2023
Thank you for the great review of our resort! I truly appreciate your feedback regarding your experience with the sales and marketing team. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

8/10 - Boa

Roberto

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
We spent two nights at this location. The staff was friendly and courteous. Property was in a great location. Near an outlet and different dinning venues but in a quiet area. I used the gym and it has the essentials for a workout area from home. Our suite was comfortable as a whole, but it does require some upgrades. My only complaints are the mattress and pillows (better quality is needed) and the fact that you can hear the people in the upper floor walk. This is a resort so expectations are higher. Overall a good stay.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Tammie M em 9 de dez. de 2023
Thank you for the great review of our resort! I truly appreciate your feedback regarding the quality of your mattress and pillows as well as the noise issue. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Desiree

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had a great time the resort was clean and nice. Places to go wasn’t that far. Would stay again.
Resposta de Tammie M em 10 de fev. de 2024
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our resort cleanliness and location. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

8/10 - Boa

RICHARD

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Tammie M em 7 de dez. de 2023
Thank you for taking the time to rate your recent stay. If there were any areas that we fell short of meeting your expectations, please feel free to contact the resort to make us aware. Your comments allow me the opportunity to improve in these areas going forward. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Connie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Tammie M em 7 de dez. de 2023
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - Boa

Allison

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The stay was very nice. The room could use a little updating, but overall it was good and clean.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Tammie M em 7 de dez. de 2023
Thank you for the great review of our resort! I truly appreciate your kind words regarding the cleanliness of your unit. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

2/10 - Terrível

Happy

Pontos negativos: Limpeza e serviço e funcionários
Disastrous
Disappointed! Wyndham tried to downgrade our room from what we paid. Room had cleanliness issues. Sales staff were pushy.
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Tammie M em 7 de dez. de 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Tammie M em 7 de dez. de 2023
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Monica

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Near the mountains and close to everything!
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Tammie M em 1 de dez. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our location. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

8/10 - Boa

Jeffery

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall the property was very nice. The unit was clean and spacious and we never found it hard to find parking. The area was quiet and convenient to nearby attractions. Staff was friendly and responsive. On the deltas side we had three issues. First, during our stay there was a persistent garbage smell outside of the building. It may have been a full dumpster or a nearby landfill but, it was unpleasant and fairly strong. Second, the indoor unit air handler froze during our stay and the air conditioner was not cycling on and off properly. Although we placed a maintenance call the operation of the HVAC system never improved. We were ultimately forced to turn the system off. Finally, we noticed many of the windows were frozen in place and could not be operated without extensive pushing. While they did work, many elderly and smaller visitors could have trouble operating them.
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Tammie M em 1 de dez. de 2023
Thank you for the great review of our resort! I truly appreciate your feedback regarding your HVAC system and windows. Your comments allow me the opportunity to improve in these areas going forward. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Maritza

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
First of all, the customer service was extraordinary! ( hard to see that these days) The staff was helpful, kind, and very friendly. The room/suite that we stayed in was very clean, well equipped and area was quit and safe. Five people stayed with me and there was enough room for us all. I highly recommend them and would stay there again.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Tammie M em 21 de nov. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our resort associates as well as the cleanliness of your unit. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Eddie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was great. The room was nice.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Tammie M em 21 de nov. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding your condo and our associates. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Shenie

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Todo bien limpio, la villa es hermosa y tranquilo
Hospedou-se por 7 diárias em nov.. de 2023
Resposta de Tammie M em 21 de nov. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our resort cleanliness and your unit. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Sandeep

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great view and beautiful resort.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Tammie M em 17 de nov. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our resort and the view. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Kimberly

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Tammie M em 17 de nov. de 2023
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Cynthia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Love the rooms!
The layout of the rooms is exactly what I need when I bring my parents to the mountains. They are spacious and give us the feels of home while in a prime location for our activities. They stay in contact with you so that you know you are valued. We will continue to choose Club Wyndham Smoky Mountains when we come to this area.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Tammie M em 17 de nov. de 2023
Thank you for the great review of our resort! I truly appreciate your kind words regarding your room and the attentiveness of our team. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

2/10 - Terrível

Mark

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lengthy check in process. Check in required going to three desks before being allowed to leave.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Tammie M em 17 de nov. de 2023
Thank you for taking the time to share your feedback. I apologize for any inconvenience you experienced with the check in process. Your comments allow me the opportunity to improve in this area going forward. I trust you will visit us again in the future and allow us to show you our exceptional service that so many of our guests have grown fond of.

10/10 - Excelente

Pedro

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Todo perfecto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Tammie M em 17 de nov. de 2023
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

??

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
綺麗で快適でした。 また、来たいです。 グレートスモーキーマウンテンでは、間近でブラックベアの親子を見ることができて良かったです♪
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Tammie M em 17 de nov. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding your room being clean and comfortable. Also, being able to see black bears during your visit is truly a treat. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Emily

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean and large room.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Tammie M em 11 de nov. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding the condo and its cleanliness. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Kaci

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
the view was beautiful, staff was so helpful and kind and the room was so clean and stunning
Hospedou-se por 2 diárias em out. de 2023
Resposta de Tammie M em 4 de nov. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding the cleanliness of your room and our resort staff helpfulness. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Julia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice property. It was very close to all activities and food venues! Rooms were spacious and clean.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Tammie M em 28 de out. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our location and rooms. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

8/10 - Boa

Sean

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Tammie M em 28 de out. de 2023
Thank you for taking the time to rate your recent stay. If there was anything that we could have done to improve your stay, please do not hesitate to let us know. It is our guest's feedback that we learn from and use to improve. We hope that you will visit us again in the future and allow us to show you the world-class service that our resort has been recognized for.

10/10 - Excelente

Xeria

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Tammie M em 4 de nov. de 2023
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Rita

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I booked the 2-bedroom condo for my family’s trip to Dollywood. The location was convenient for returning to the park after our check in. The suite had everything we needed to make our stay enjoyable. I would definitely return.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Tammie M em 28 de out. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our location and your condo. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

4/10 - Insatisfatória

Dale

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Conforto do quarto
Disappointing Stay
We were assigned a room that management knew had a problem with the Air. It was freezing up and when we told staff about it, they said they would take care of it. they didn't we had to call back and someone came and said we had to leave because he had to turn the heat on, we went outside, he came out shortly, the air finally worked for a minute, then it did the same again. This happened the entire time we were there. We told the check out folks and they said they would take care of it, but they did nothing to ensure we might come back. I have always loved staying here. I am very disappointed.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Tammie M em 28 de out. de 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will be researching your recent stay and have one of our resort leaders contact you. I hope that you will give us another chance in the future and I am confident that your stay will be exceptional.

8/10 - Boa

Erich

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Tammie M em 28 de out. de 2023
Thank you for taking the time to rate your stay. If there is anything that we could have done to make your stay more enjoyable, please feel free to let us know. Our guest's feedback allows us the opportunity to continually improve the service and product that we provide. I trust you will visit us again in the future and allow us to show you our exceptional service that so many of our guests have grown fond of.

10/10 - Excelente

Jean

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff at check-in. Nice activity center. Convenient drive to National Park and tourist activities. Check out extremely easy.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Tammie M em 28 de out. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our location and team members. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Barbie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em out. de 2023
Resposta de Tammie M em 11 de out. de 2023
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Gregory

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Tammie M em 11 de out. de 2023
Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Excelente

Jarrod

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful property with plenty of space
Hospedou-se por 3 diárias em out. de 2023
Resposta de Tammie M em 11 de out. de 2023
Thank you for the great review of our resort! I truly appreciate your kind words regarding our resort. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Heather

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We really enjoyed our stay and wish we had more time. The pool hours are 6am-11p, so we still had plenty of time for family fun at the pool and hot tub after we did all our excursions around Gatlinburg and Pigeon Forge. We had 2 bedrooms & baths, a kitchen, dinning area, family room, a patio with 6 people. There was plenty of room. There was a bed that needed fixed when we arrived, but someone should up about ten minutes after our call and we had no issues. I would highly recommend and would stay again.
Hospedou-se por 4 diárias em set. de 2023
Resposta de Tammie M em 11 de out. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our resort and amenities. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Jason

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like the cleanliness and it was quiet.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Tammie M em 11 de out. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding the cleanliness and quietness of our resort. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

10/10 - Excelente

Linda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the outdoor pool area
Hospedou-se por 3 diárias em out. de 2023
Resposta de Tammie M em 11 de out. de 2023
Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our outdoor pool. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

6/10 - Ok

Brian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Not as good as it should have been
We had a security problem after the first night as we found out that the sliding glass door was left unlocked by we assume housekeeping, we reported it to the manager, he said he would report it to house keeping manager. we didn't feel too comfortable for the rest of our stay. Also we requested a top floor when we booked 3 1/2 months ago, ended up with a walk-up floor, and the view was that of a side of another building and told they were full and could not change. Parking at building 18 is a nightmare overnight, had to park halfway down the hill towards and nearer the office than to the building, not cool when checking out of your room having to take your luggage that distance.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Tammie M em 11 de out. de 2023
Thank you for taking the time to share your feedback. I apologize for any inconvenience you experienced with your location request not being met and parking. I also apologize that the sliding door was not locked by our team prior to your check in. Your comments allow me the opportunity to address and improve in these areas going forward. I trust you will visit us again in the future and allow us to show you our exceptional service that so many of our guests have grown fond of.