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Avaliações de Holiday Inn Maidstone-Sevenoaks, an IHG Hotel

3.5 out of 5
Holiday Inn Maidstone-Sevenoaks, an IHG Hotel
London Road, Wrothan Heath, Sevenoaks, England

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 192 de 586 avaliações" "
Nota 8 - Boa. 242 de 586 avaliações" "
Nota 6 - Ok. 91 de 586 avaliações" "
Nota 4 - Insatisfatória. 41 de 586 avaliações" "
Nota 2 - Terrível. 20 de 586 avaliações" "

8,2/10

Limpeza

8,4/10

Serviço e funcionários

8,0/10

Comodidades

7,6/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Jose carlos

Pontos positivos: Limpeza
No elevators. Stayed at a second floor and was not informed Ahead that there were no elevators
Hospedou-se por 3 diárias em jul. de 2019

6/10 - Ok

sherri

Viagem a dois
Pontos positivos: Limpeza
My room was quite a walk and stairs with no lift. Very dark and then room key did not work so had a mammoth walk again
Hospedou-se por 1 diária em mai. de 2024
Resposta de Holiday Inn em 10 de mai. de 2024
Dear sherriThank you for taking the time to review your stay. The hotel is built into a hill making it impractical to have a lift. I'm sincerely sorry you had issues with your room key and experienced a long walk, but I do hope it will not deter you from staying with us again.

8/10 - Boa

Mark

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em mai. de 2024
Resposta de Holiday Inn em 7 de mai. de 2024
Dear MarkThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

10/10 - Excelente

Jon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff
Hospedou-se por 1 diária em abr. de 2024
Resposta de Holiday Inn Maidstone Sevenoaks em 12 de abr. de 2024
Dear JonThank you for rating your stay. I hope we can welcome you back again soon.

10/10 - Excelente

Patricia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Holiday Inn Maidstone Sevenoaks em 19 de mar. de 2024
Dear PatriciaThank you for your 5 star rating. I do hope we can welcome you back again soon.

4/10 - Insatisfatória

poonam

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The staff were brilliant and helpful. Our room left a lot to be desired. It was so shabby and outdated. There was dust everywhere and there were so many stains on the wall. If we were staying longer than 2 nights I definitely would have complained. We were in a family room of 2 double beds and a single sofa bed, the room was spacious but unfortunately the bathroom was so tiny, it just didn’t make sense. As above, the staff were helpful and kind and the breakfast was delicious. We made use of the swimming pool, jacuzzi and sauna but unfortunately we encountered so many plasters in the pool and the jacuzzi had yellow stains. I honestly felt sick seeing this. Will not be returning again.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Holiday Inn Maidstone Sevenoaks em 15 de mar. de 2024
Dear poonamThank you for taking the time to review your stay. I'm so glad you found the staff so helpful.I'm sincerely sorry for the issues you experienced in your room and the leisure club. We will be reviewing these with the department managers. I do hope it will not deter you from staying with us again.

8/10 - Boa

Donn

Viagem a dois
Pontos positivos: Serviço e funcionários
Staff were super but room tired but operations manager knew and renovation in progress
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Holiday Inn Maidstone Sevenoaks em 14 de mar. de 2024
Dear DonnThank you for taking the time to review your stay. I'm so glad you found the staff so great, and do hope we can welcome you back again soon.

8/10 - Boa

Paul

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property looked modern and well kept. The only issue we had was there are no lifts and it was quite a hike with luggage to our room on the second floor. We would stay again.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Holiday Inn Maidstone Sevenoaks em 29 de fev. de 2024
Dear PaulThank you for taking the time to review your stay. The hotel is built into a hill making it impractical to have a lift, but we do always have staff on hand to assist with luggage. We look forward to welcoming you back.

8/10 - Boa

Abdelkrim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was nice. The food surged was not inclusive. The meat was not Halal or kosher. The bathroom was outdated
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Holiday Inn Maidstone Sevenoaks em 29 de fev. de 2024
Dear AbdelkrimThank you for taking the time to review your stay, I do hope we can welcome you back again soon.

8/10 - Boa

Joanne

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Our stay was very nice. We liked the pool and hot tub. The gardens were nice . All the staff we met were extremely pleasant and warm and friendly. The breakfast we very good. The fresh pancake machine was loved by my children! Our room was very ‘tired’ . All definitely needs revamping, which the note explained was underway in the rest of hotel. But bedswere comfy, tv worked, wifi ok. Wed stay again when needs arise to be in Kent again.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Holiday Inn em 19 de fev. de 2024
Dear JoanneThank you for taking the time to review your stay and for your feedback. We look forward to welcoming you back.

8/10 - Boa

Devarsh

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Brilliant place with a brilliant service
A great place with fantastic service from everyone at this hotel. Ongoing refurbishment work meant the smell of fresh paint and a little dust and lack of ingredients meant a little less menu choices but overall experience was brilliant.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Holiday Inn em 19 de fev. de 2024
Dear DevarshThank you for your lovely feedback. I hope we can welcome you back again soon.

6/10 - Ok

Peter

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Our family stay was good,we had good time nice room,only complain i had was no on demand tv in bedroom and room sevice wasnt working when I phoned,Phine lines where down,But other wise good time
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Holiday Inn em 19 de fev. de 2024
Dear PeterThank you for your feedback. I'm glad you enjoyed your stay. I'm so sincerely sorry the phone lines were down, this was an external issues, I can imagine how frustrating this must have been when trying to order rooms service.

10/10 - Excelente

Kurt

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was a very nice hotel and for the price it was, I couldn’t have asked for better! 5* from me
Resposta de Holiday Inn em 19 de fev. de 2024
Dear KurtThank you for your lovely feedback. So glad you enjoyed your stay and hope we can welcome you back again soon.

10/10 - Excelente

Matt

Viagem em grupo
Was lovely and quiet and breakfast was also great
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Holiday Inn em 5 de fev. de 2024
Dear MattThank you for your lovely feedback. I'm glad you enjoyed your stay and do hope we can welcome you back again soon.

8/10 - Boa

RODNEY

Pontos positivos: Conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Holiday Inn Maidstone Sevenoaks em 31 de jan. de 2024
Dear RODNEYThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

10/10 - Excelente

Brent

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
All good nice staff.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Holiday Inn Maidstone Sevenoaks em 26 de jan. de 2024
Dear BrentThank you for rating your stay. I do hope we can welcome you back again soon.

8/10 - Boa

Cornelia

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Ho soggiornato in questa struttura con la mia famiglia per 2 notti. Abbiamo apprezzato la cordialità e l'efficienza di tutto lo staff che abbiamo incontrato.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Holiday Inn Maidstone Sevenoaks em 15 de jan. de 2024
Dear CorneliaThank you for reviewing your stay. I'm glad you found the staff so friendly and do hope we can welcome you back again soon.

2/10 - Terrível

Patricia

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 15 de jan. de 2024
Dear PatriciaI'm sincerely sorry your stay did not live up to expectations. Please do contact the hotel directly if you would like to discuss further.

8/10 - Boa

Denise

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 10 de jan. de 2024
Dear DeniseThank you for rating your stay. I do hope we can welcome you back again soon.

2/10 - Terrível

Kellie

Viagem com a família, Viagem com família e crianças pequenas
Is not for disabled , no ramps all stairs no lift absolutely terrible, room was dirty, got glass stuck in my foot that was left on bathroom floor on arrival, bath was filthy dirty , absolutely disgusting attitude from staff , 1 young girl at reception was the only one who wanted to help
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 8 de jan. de 2024
Dear KellieThank you for your review.I am sincerely sorry you felt it was not for disabled. We do have a ramp at the front entrance and we do have 2 accessible rooms. I am sincerely sorry you got glass in your foot and you found the bathroom dirty, we will be reviewing this with the team. Please do contact the hotel directly if you would like to discuss further.

10/10 - Excelente

Hazel

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 26 de jan. de 2024
Dear HazelThank you for rating your stay. I do hope we can welcome you back again soon.

10/10 - Excelente

William

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Holiday Inn em 2 de jan. de 2024
Dear WilliamThank you for taking the time to rate your stay. I hope we can welcome you back again soon.

8/10 - Boa

Ali

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Holiday Inn em 27 de dez. de 2023
Dear AliThank you for taking the time to rate your stay. I hope we can welcome you back again soon.

10/10 - Excelente

Jane

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Service excellent food lovely. The only downside was room seemed a little tired in areas i.e bathroom, window shutters, desk chair but everything was clean and in order good and a great coffee station.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn em 27 de dez. de 2023
Dear JaneThank you for your lovely feedback.We are currently in the middle of a bedroom refurbishment and do hope that we can welcome you back again soon.

2/10 - Terrível

Marie

Pontos negativos: Limpeza e condições e instalações da propriedade
Pay for parking to stay in a Mouldy smelling room
Room smelt like blue cheese. Room was freezing on arrival and could only put heating on for an hour at a time. Dated and in much need of a refurbish. Carpet stained, bathroom dirty and marked. Cheapest toilet roll ever! Beds were comfortable and bedding was clean but the pillows and duvet were old and smelly underneath so wasted really. Reception staff were polite and in general reception area smelt and looked clean and fresh. Down side please not you have to pay parking to stay in their hotel!! Overall steer clear
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn em 27 de dez. de 2023
Dear MarieThank you for taking the time to review your stay. I'm sorry it did not live up to your expectations.

8/10 - Boa

Charlotte

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Great staff and hotel to stay at
The staff at the hotel are amazing very friendly and helpful throughput out stay. We had a baby and room was setup with crib and good enough space in the room overall and nice little gift pf chocolate bar and water when you arrive is a nice tpuch. Breakfast was great lots of choice of hot/cold food. Some parts of room need a little bit of work such as painting and maybe change the mirrors etc. But very small details and we got a quiet room and slept very well, we were very happy.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Holiday Inn em 27 de dez. de 2023
Dear CharlotteThank you for your lovely feedback. We are in the middle of a bedroom refurbishment at the hotel and do hope we can welcome you back again soon.

4/10 - Insatisfatória

Mark

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
place needs money spent on it in the rooms and doors that don't slam shut
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 19 de dez. de 2023
Dear MarkThank you for your feedback. We are currently in the middle of a rooms refurbishment, and I do hope we can welcome you back in the new year.

8/10 - Boa

Danny

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 19 de dez. de 2023
Dear Danny Thank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

4/10 - Insatisfatória

Paul

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 19 de dez. de 2023
Dear PaulThank you for rating your stay. Please do contact the hotel if you would like to discuss further.

8/10 - Boa

John

Viagem de negócios
Pontos positivos: Conforto do quarto
Decent hotel for price
Hospedou-se por 3 diárias em out. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 15 de dez. de 2023
Dear JohnThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

6/10 - Ok

Nigel

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Overnight stay
Bathroom needed a refurbishment and difficult to find. Bed and pillows seen better days but staff were very good and overall it was good value for money.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 14 de dez. de 2023
Dear NigelThank you for taking the time to review your stay. Our rooms are currently in the middle of a refurbishment program with the bathrooms due to be refurbished next year. I do hope we can welcome you back again soon.

10/10 - Excelente

Eddie

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel
Good clean hotel. Only a short wait to check in. Room comfy and clean. Good variety on menu.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 14 de dez. de 2023
Dear EddieThank you for taking the time to review your stay. So glad you enjoyed it and found it comfortable. I hope we can welcome you back again soon.

10/10 - Excelente

Carl

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 14 de dez. de 2023
Dear CarlThank you for rating your stay. I do hope we can welcome you back again soon.

8/10 - Boa

Derek

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Rather dated
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 7 de dez. de 2023
Dear DerekThank you for taking the time to review your stay.We are currently in the middle of a refurbishment programme for our rooms, and hope to have this finished by middle of next year. I do hope you will consider staying with us again.

2/10 - Terrível

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Couldn't pay me to stay.
Not great. The first room the door didn't lock, and the 2nd room was just as gross as the first. The bathroom looked and felt grubby and the walls and carpets were covered in stains and questionable marks.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 7 de dez. de 2023
Thank you for your feedback. I'm sincerely sorry there were problems with the lock in your first room, and neither room lived up to your expectations.We are currently in the middle of a refurbishment programme and all of our rooms will be refurbished by the middle of next year. I do hope you will consider staying with us again once our refurbishment is complete.

6/10 - Ok

E

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 7 de dez. de 2023
Dear EThank you for rating your stay.

10/10 - Excelente

Miss K

Hospedou-se por 1 diária em nov. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 15 de dez. de 2023
Dear Miss KThank you for taking the time to rate your stay. I do hope we can welcome you back again soon

10/10 - Excelente

Deborah

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Good hotel with excellent staff.
The room was clean, nicely made up and had good facilities provided for the stay. The downside was the cleanliness of the bathroom, not down to the cleaners but more needing an upgrade due to mouldy grout and rusty taps etc. The hotel in general was clean and had lovely facilities. The staff were very friendly and very helpful too, they make the hotel great!
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 24 de nov. de 2023
Dear DeborahThank you for your lovely review and feedback. The hotel is currently undergo a room refurbishment and I do hope we can welcome you back again soon.

10/10 - Excelente

Victoria

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 24 de nov. de 2023
Dear VictoriaThank you for taking the time to rate your stay. I hope we can welcome you back again soon.

10/10 - Excelente

Philip

Hospedou-se por 1 diária em nov. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 7 de dez. de 2023
Dear PhilipThank you for rating your stay. I'm glad you enjoyed it and hope we can welcome you back again soon.

8/10 - Boa

John

Hospedou-se por 2 diárias em out. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 24 de nov. de 2023
Dear JohnThank you for taking the time to rate your review. I do hope we can welcome you back again soon

10/10 - Excelente

Patricia

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent space in the room, especially for a family. Excellent room service, provision of clean towels, tea, coffee etc. Appreciated bath robe and towelling footware. Good strong handles around the bath for easy access to the shower. Shower was difficult to turn off, but help from staff was quick.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Holiday Inn em 31 de out. de 2023
Dear PatriciaThank you for your lovely review. I'm so glad you and your family enjoyed your stay. I do hope we can welcome you back again soon.

10/10 - Excelente

Meng

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 30 de out. de 2023
Dear MengThank you for your 10 out of 10 rating. I'm glad you enjoyed your stay and hope we can welcome you back again soon.

8/10 - Boa

Jeremy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Alreight
Nice location, good breakfast
Hospedou-se por 2 diárias em out. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 18 de out. de 2023
Dear JeremyThank you for taking the time to review your stay. I hope we can welcome you back again soon.

4/10 - Insatisfatória

Jon

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 18 de out. de 2023
Dear JonThank you for rating your stay. I am sorry it did not live up to your expectations.

6/10 - Ok

Paul

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Disappointed overall
Hotel ok , staff friendly but very dated hotel . Nothing near worthwhile to go and eat or drink. The biggest thing thst bugged me was paying for parking overnight !, its a hotel !, it should have free parking !. Bar and gym are tiny also. Disappointing overall
Hospedou-se por 2 diárias em out. de 2023
Resposta de Holiday Inn em 16 de out. de 2023
Dear PaulThank you for taking the time to review your stay. I'm sorry you were disappointed with it.

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em out. de 2023
Resposta de Holiday Inn em 16 de out. de 2023
Thank you for rating your stay. Please contact the hotel directly if you would like to discuss further.

6/10 - Ok

Chris

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
The property is showing its age. Carpets in the public corridors are worn, there is may be evidence of a programme to update as there is new carpet in one section. Wasp were present in a high window one corridor which we were assured were being addressed , however as we stayed for 4 nights and there was no change in the situation the urgency was lacking. The restaurant was not open the night we decided to eat in leading to a very busy bar area and guests having to queue to place food orders at the bar. Overall short of IHG's usual standards I'm afraid.
Hospedou-se por 4 diárias em set. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 5 de out. de 2023
Dear Chris Thank you for taking the time to review your stay and for all your feedback. I am sincerely sorry you felt it not up to standard.We are beginning a bedroom refurbishment program in the hotel later this month.The wasps nest is being dealt with and we have an external contractor dealing with this. I am sorry you felt nothing was being done about the wasps, but I can assure you it was in hand, although I really understand how it must have looked for our guests. Our open style lobby area is where most of guests dine through out the day and in the evening. The actual restaurant is usually only used for breakfast, tours and large functions and I am sorry if you had to queue to place your food orders.I do hope it will not deter you from staying with us again and we can welcome you back soon, especially after we have had our refurb.

10/10 - Excelente

Freddy

Hospedou-se por 1 diária em set. de 2023
Resposta de Holiday Inn Maidstone Sevenoaks em 30 de out. de 2023
Dear FreddyThank you for your 5 out of 5 rating. I'm glad you enjoyed your stay and hope we can welcome you back again soon.

2/10 - Terrível

christine

Pontos negativos: Serviço e funcionários
We travelled from Somerset On our first evening we requested a 19.15 dinner reservation, but were told there were 2 functions on. So 19.45 would be better. We initially sat at a table in the restaurant, however the nearby function were making so much noise that we moved to an outer area close by. We sat at a table waiting to be served. But after waiting over 45 minutes I went to the barman to complain. He apologised and took our order. For the next 40 minutes we sat waiting for our meal. Then we noticed that some people who had sat down much later than us were getting their meals. I immediately complained and eventually our meal arrived along with more apologies. Now to my meal. I had ordered a simple sausage and chips with gravy offer from the menu. When this turned up the plate looked pretty bare. There were 3 very small and somewhat dried out sausages, a small mesh basket with small thinly cut chips (about 20) and a rather large gravy boat which was full to the top, but ridiculously far too much gravy for the meal in question. We looked at the price for my meal which was a ridiculous £16. I could have complained, but by then I was so hacked off I just eat it, because I was so hungry. For the rest of stay we eat in a local pub. Also the next day when we arrived back to our room from a day trip we found it had not been made up. Reception just brushed it off by saying thanks we will tell housekeeping Please let the manager see these comments. Colin Wakeman
Hospedou-se por 3 diárias em set. de 2023
Resposta de Holiday Inn em 2 de out. de 2023
Dear Colin WakemanThank you for your feedback. I'm sincerely sorry for the issues you experienced. We will be reviewing these with our manager and team. Please do contact the hotel directly if you would like to discuss further.