Terraço/pátio

Avaliações de Margaritaville Beach Resort Grand Cayman

4.5 out of 5
Margaritaville Beach Resort Grand Cayman
269 West Bay Road, Sunset Cove, Seven Mile Beach, Grand Cayman

Avaliações

7,8

Boa

Nota 10 - Excelente. 250 de 754 avaliações" "
Nota 8 - Boa. 272 de 754 avaliações" "
Nota 6 - Ok. 130 de 754 avaliações" "
Nota 4 - Insatisfatória. 64 de 754 avaliações" "
Nota 2 - Terrível. 38 de 754 avaliações" "

8,4/10

Limpeza

8,4/10

Serviço e funcionários

7,8/10

Comodidades

7,6/10

Condições e instalações da propriedade

Avaliações

10/10 - Excelente

Maria das Graças

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
ADOREI O HOTEL 。NAO CONCORDO COM A NOTA BAIXA DAD
Hospedou-se por 7 diárias em nov.. de 2018
Resposta de GM em 4 de dez. de 2018
Thank you Maria for your great review. We are so pleased to receive your positive feedback and will share your note with the Team. We hope to see you soon! Kevin Sassano

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel! Very friendly and helpful staff!
Great hotel. Very friendly and helpful staff. The food at 5 o'clock somewhere was great. Only down is the beach at the hotel. Better take the car and to somewhere else.
Hospedou-se por 5 diárias em jun. de 2017
Dear Guest, Thank you for your recent stay with us at Margaritaville Beach Resort Grand Cayman. We thank you for your kinds words and will be sure to share your feedback with our team. We hope to have the pleasure of welcoming you back to the resort in the near future. Sincerely, Viktoria Viksner Front Office Manager

8/10 - Boa

Rodolfo

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto

6/10 - Ok

Viajante verificado

Hospedou-se por 8 diárias em mar. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 20 de abr. de 2020
Thank you for your comments.

10/10 - Excelente

YOLANDA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
good hotel
great place
Hospedou-se por 2 diárias em out. de 2019
Resposta de Dimitris Cosvogiannis - General Manager em 24 de mar. de 2020
Thank you for your comments.

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Staff was fantastic. Beach and ocean access was over stated
Hospedou-se por 6 diárias em mar. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 23 de mar. de 2020
Thank you for your comments.

10/10 - Excelente

Viajante verificado

Hospedou-se por 5 diárias em mar. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 21 de mar. de 2020
Thank you for your comments.

10/10 - Excelente

Viajante verificado

Viagem com a família
Rooms are clean and well appointed. The decor is almost over the top tropical, very fun. All staff very friendly and accommodating. Good food at several venues. This was my second stay, and I look forward to many more.
Hospedou-se por 7 diárias em mar. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 20 de mar. de 2020
Thank you for comments. We are happy you are enjoying your stay. Please let us know, if there is anything at all we can do.

10/10 - Excelente

Charles

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Paradise
Margaritaville exceeded our expectations. It is a beautiful place to stay. We have NO complaints all. Every evening there was some sort of entertainment, the room and the grounds were very well kept, plenty of places to eat in the resort and just a few locks away and beautiful beach. mile beach. There are so many beaches, turtle farm, snorkeling and diving around the island. We always felt safe even walking at night and no one bugging you selling junk on the beach.
One of the pool areas
Hospedou-se por 7 diárias em mar. de 2020
Resposta de General Manager - Dimitris Cosvogiannis em 19 de mar. de 2020
Thank you very much for your comments. We are delighted you enjoyed your stay and look forward to serving you again soon.

10/10 - Excelente

Sandstress4, Frisco, TX

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved the festive vibe and fun decor. We also had excellent service.
Hospedou-se por 6 diárias em mar. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 19 de mar. de 2020
Thank you for your comments.

6/10 - Ok

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Excessively loud music until at 10:30 pm every night. Almost enough beach chairs but only a third had umbrellas.
Hospedou-se por 7 diárias em mar. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 19 de mar. de 2020
Thank you for your comments. We actually have live music only 3 nights a week. The other nights comprise of movie night, bingo night and karaoke.

10/10 - Excelente

Viajante verificado

Viagem de negócios, Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the location of this resort. Beach was basically right downstairs. Good times Friendly staff!
Hospedou-se por 7 diárias em fev. de 2020
Resposta de General Manager - Dimitris Cosvogiannis em 14 de mar. de 2020
Thank you for your comments. We are delighted you enjoyed your stay.

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários
I had a room right behind the lobby/entertainment area. It was quite loud.
Hospedou-se por 3 diárias em mar. de 2020
Resposta de General Manager - Dimitris Cosvogiannis em 14 de mar. de 2020
Thank you for your comments. While all entertainment ends at 10:30, we would have been delighted to change your room.

6/10 - Ok

William

Viagem de negócios
Pontos positivos: Limpeza
No real internet here
The hotel has no business office and the internet kept kicking me off the internet.
Hospedou-se por 4 diárias em mar. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 14 de mar. de 2020
We do not have a business facility but are happy to accommodate any printing needs, i.e. boarding passes, etc. Our wifi is 120mbps. Sorry you had trouble connecting.

10/10 - Excelente

Lonnie

Hospedou-se por 1 diária em mar. de 2020

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, very walkable to quite a few restaurants. Very friendly staff. Three great pools. Great beach. Nightly entertainment in the lobby for great dancing.
Hospedou-se por 7 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 14 de mar. de 2020
Thank you for your comments. We are delighted you enjoyed your stay.

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 8 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 14 de mar. de 2020
Thank you for your comment.

8/10 - Boa

Hudson, Wilmington

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Loved the pool areas and the beach. Great service from the front desk and housekeeping. Great bar areas. Air conditioner was extremely loud, but it helped drown out the roosters that crowed All Night Long! Only had a shower, no tub. Ice machines only on every other floor. Expected a little better than a parking lot view room for $355 per night. (No matter what package you choose, add $ 100 per night for resort fees, taxes and fees.)
Hospedou-se por 3 diárias em mar. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 14 de mar. de 2020
Thank you for your comments. Please note, our staff is always delighted to deliver ice to your room.

6/10 - Ok

Cynthia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 7 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 14 de mar. de 2020
Thank you for your comments.

8/10 - Boa

Jes, Pennyslvania

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The pool area surrounding the walkways could have been a little more cleaned and free of debri and more care for the landscape. Somewhat older and in need of more attention. The open lobby is really lovely. Service at pool bar was just average. Grand Cayman is very beautiful. Coconut Joe's is a good option for breakfast. Rooms are simple and adequate-- not sure the floor was mopped well during the stay. Note to management, please remind staff that they should enjoy working in hospitality. Overall, I would recommend the resort.
Hospedou-se por 5 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 14 de mar. de 2020
Thank you for your comments. I will ensure the appropriate departments are sensitized. Service and cleanliness is our priority. We hope you can come back and see us soon.

10/10 - Excelente

Cheryl, Oklahoma

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Conveniently located. Very welcoming & low key. This is where we will stay each time we go!
Hospedou-se por 3 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 14 de mar. de 2020
Thank you for your comments. Come back and see us soon.

6/10 - Ok

SM, NJ

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
We paid for pool view room, but as soon as we arrived they gave a room with a "great " parking lot and construction view.(according to the management resort was overbooked) .So, we spend first and a half of a second day of our 5 days vacation with our luggage unpacked. Next day management moved us to a room with a great view and waved resort fee , which was very nice .
Hospedou-se por 5 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 14 de mar. de 2020
Thank you for your comments. We are sorry for the temporary inconvenience but delighted you enjoyed the remainder of your stay.

10/10 - Excelente

Shalini, New York, NY

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I love everything about it. Was very relaxing and enjoined activities/ entertainment for guest.
Hospedou-se por 2 diárias em fev. de 2020
Resposta de General Manager - Dimitris Cosvogiannis em 29 de fev. de 2020
Thank you for your comments, we look forward to hosting you again soon.

8/10 - Boa

Neil, Rochester Hills MI

Viagem de negócios, Viagem em grupo, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I thin kit has been recently remodeled-Staff is excellent- rooms have been re-done and are nice - clean. It is one of the cheaper places to stay on the Island and for the cost, it is a very nice -good property. It is NOT marriott nor is the price you pay. It is a clean environment - food good staff very nice. we would go back to it but I would probably look at the Marriott but realizing I will probably pay double. Pool is good - beach is good as well. The need to reserve your pool side lounger is NOT good. They need to police the reservation of chairs "by placing your towel on chair" and not coming back for 3 hrs much btr. By 700 am there is no pool side chairs which have not been reserved.
Hospedou-se por 5 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 28 de fev. de 2020
Thank you for your comments. We are a family friendly, affordable resort providing escapism and fun. We have taken measures to ensure chairs are available to all our guests. We are delighted you enjoyed your stay and look forward to hosting you again soon.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis em 28 de fev. de 2020
Thank you for your comments.

8/10 - Boa

Chris, Albany, NY

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Liked the beach area, the friendly staff and ease of walking to some restaurants and shops. Didn't like that we had to wait for our room to be ready, waited 2 days for a safe and small refrigerator, people above our first floor room flicking cigarette ashes and butts down into our patio yard (particularly when we were outside) and 5 days for an ice bucket. For us, the all inclusive was priced high so we rented a car and went out to eat much cheaper. The free continental breakfast got tiring for 7 days to eat the same muffins, croissants and Danish with an apple or banana available most days. The man in the looby only advised us on the expensive tours to Stingray City. We found out too late from another guest that we needed to ask for the $20 cheaper tour that did the same thing with a cheaper company. Also didn't like that chairs at both the pools and beach always were covered with towels all the time with few people actually sitting in them. The warning tags are ridiculous and do nothing. The last 3 days were much better when the resort wasn't as crowded. I also took an unattended mop from the cleaning cart and mopped my own floor as my feet were getting filthy from walking on the floor.
Hospedou-se por 7 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 27 de fev. de 2020
Thank you for your comments. I am happy you enjoyed your stay. Please note, we have now instituted a program where our team monitors unattended seats and removes towels left for more than 1 hour. I am sorry you found reason to mop your own floor, this should have never happened. We look forward to hosting you again soon.

6/10 - Ok

Deb, New york

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Had great pools, could use a bar closer to the beach. The beach n cove were nice, but need more chairs. The condo people need there own area in front of the unit.
Hospedou-se por 7 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 25 de fev. de 2020
Thank you for your comments. We have taken the necessary measures to ensure all our guests are accomodated.

6/10 - Ok

Mary

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Not the best experience
Margaritaville didn’t have our room ready for us when we got there and sent us to another hotel. They said it would be on them, hen we had to fight for the credit at check out. The rooms were very nice though
Hospedou-se por 4 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 14 de mar. de 2020
Thank you for your comments. We are sorry for the inconvenience you experienced as a result of a system failure. We do hope you enjoyed the remainder of your stay.

6/10 - Ok

Viajante verificado

Hospedou-se por 6 diárias em fev. de 2020
Resposta de General Manager - Dimitris Cosvogiannis em 25 de fev. de 2020
Thank you for your comments.

6/10 - Ok

Viajante verificado

Viagem a dois
Told us they were overbooked so we would have to transfer to other hotel for 1st night. Said no, they had a room after all but checked us in 2 hours after check in...5:30pm. We arrived at 3:00pm. No apology, manager was simply rude.
Hospedou-se por 7 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 23 de fev. de 2020
Thank you for your comments. We apologize for the inconvenience and hope you will realize this was an isolated incident beyond our control.

2/10 - Terrível

Viajante verificado

Hospedou-se por 2 diárias em fev. de 2020
Resposta de General Manager - Dimitris Cosvogiannis em 23 de fev. de 2020
Thank you for your comments.

8/10 - Boa

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful beach property. The rocks in water made it feel like a protected pool
Hospedou-se por 6 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 21 de fev. de 2020
Thank you for your comments.

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza
Hospedou-se por 7 diárias em fev. de 2020
Resposta de General Manager - Dimitris Cosvogiannis em 20 de fev. de 2020
Thank you for your comments.

8/10 - Boa

Viajante verificado

Viagem em grupo, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Details of the area should have been told as first time guests to CI! We didn't even know we had access to the Beach Club! Pool towels should have been more readily available!
Hospedou-se por 4 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 19 de fev. de 2020
Thank you for your comments. I will ensure we address accordingly.

4/10 - Insatisfatória

Mike, Toronto

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The room wasn’t clean at all. For a resort built in 2018 the building was rundown. We spent most of our time out of the room and away from the hotel
Hospedou-se por 5 diárias em fev. de 2020
Resposta de General Manager - Dimitris Cosvogiannis em 19 de fev. de 2020
Thank you for your comments. Our Hotel was actually built in the 1990's and refurbished in 2017. I am sorry you did not find the room clean, I will address with the relevant department.

4/10 - Insatisfatória

Viajante verificado

Viagem a dois, Viagem com a família
Pontos negativos: Serviço e funcionários e comodidades
Ok, so first, they should not be advertising that they are on 7 mile beach...unless you have a snorkel and mask you can't connect without going to the road and walking 2 blocks The staff was unfriendly for the most part..............I was shocked at the migration every day from Margaritaville over to the Marriott SOme people were even on a food plan, that they chose to give up to have better selection elsewhere
Hospedou-se por 6 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 18 de fev. de 2020
Thank you for your comments. We are located at the entrance of 7 mile beach - in fact, our property is the official first entry into 7 mile beach. Our Hotel was oversold for 1 night and we relocated guests to a sister property - this is not uncommon in the industry when flights are cancelled.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos negativos: Comodidades
Excellent Beach, Staff for the most part friendly. Our fridge did not cool, had to ask 3 times to have wash clothes, towels bath mats to be replaced. Ace was a manager at the pool bar treated his staff terribly and was rude to customers. Service in this area was not good stood at the bar for no less than 15 minutes to get service multiple times, literally had one bartender ask what I wanted, told him and he said we are out turned around and walked away waited another 5 minutes to be asked again what I wanted.
Hospedou-se por 7 diárias em fev. de 2020
Resposta de General Manager - Dimitris Cosvogiannis em 18 de fev. de 2020
Thank you for your comments. We have scheduled a meeting to discuss the above with Ace. We expect our team to be courteous, professional and attentive to both guests and colleagues.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em fev. de 2020
Resposta de General Manager em 17 de fev. de 2020
Thank you for your comments.

6/10 - Ok

Betty, Wyoming, MN

I think they should be more transparent with their fees. In addition to the room rate, there was a daily $30.00 service fee and a $50.00 resort fee. Since neither are optional they should be consolidated into the room rate. No one informed us of the free breakfast so we missed that opportunity.
Hospedou-se por 8 diárias em fev. de 2020
Resposta de General Manager - Dimitris Cosvogiannis em 17 de fev. de 2020
Thank you for your comments. I am not sure why you were charged $30 service fee - the Hotel, consistent with the local industry standards charges $50/daily resort fee. There are no other applicable fees. Please reach out to us, if you feel you have been charged additional amounts.

4/10 - Insatisfatória

Viajante verificado

Viagem em grupo
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
1. Said non-smoking facility, was clearly not enforced 2. Service at all bars was very slow. There was not near enough staff for the hotel 3. beach was not cared for. trash everywhere, chairs and tables were worn and broken at the beach 4. room was clean, but shower was in poor repair 5. asked many ties for more towels, only to be told they were out 6. not looking for a "party" hotel, this was all the guests that were there were interesed in
Hospedou-se por 7 diárias em fev. de 2020
Resposta de General Manager - Dimitris Cosvogiannis em 16 de fev. de 2020
Thank you for your comments. We are sorry we were unable to meet your expectations. We would like to thank we serve both fun and escapism and will ensure the non smoking policies are enforced.

6/10 - Ok

Michelle, Rochester MN

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was very loud every night from the DJ by the lobby bar. I called ahead and was told I had an upgrade to a room with a king size bed, but it wasn't available when we checked in.
Hospedou-se por 6 diárias em fev. de 2020
Resposta de dimitris cosvogiannis - General Manager em 15 de fev. de 2020
Thank you for your comments. I am sorry we were unable to upgrade you. If you did pay for the upgrade, I am happy to refund any rate difference.

10/10 - Excelente

Viajante verificado

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 15 de fev. de 2020
Thank you for your comments.

8/10 - Boa

MomshieN, Seven mile

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The beach cove is unique and the beach is beautiful, service was slow for drinks and food because there were big groups in the hotel. Also i would like to recommend medicines available in the front desk for late night emergency like fever reducer, diarrhea, headache etc. it will be a tremendous help since the pharmacy nearby closes early. Other than that we enjoyed our stay and staffs are friendly and accommodating.
Hospedou-se por 3 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 12 de fev. de 2020
Thank you very much for your comments. It is challenging for any property to maintain medicines at hand. While we understand the need for emergency, non prescription treatment, there is still a risk of unintended consequences creating a liability issue. We apologize for the inconvenience this may cause. Thank you again.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2020
Resposta de General Manager - Dimitris Cosvogiannis em 12 de fev. de 2020
Thank you for your comments.

6/10 - Ok

Viajante verificado

Hospedou-se por 4 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 11 de fev. de 2020
Thank you for your comments.

2/10 - Terrível

Viajante verificado

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 11 de fev. de 2020
Thank you for your comments. We apologize you did not enjoy your time with us.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 7 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 11 de fev. de 2020
Thank you for your comments, we are delighted you enjoyed your stay.

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 11 de fev. de 2020
Thank you for your comments, we are delighted you enjoyed your stay.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 7 diárias em fev. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 9 de fev. de 2020
Thank you for your comments.

8/10 - Boa

Laurie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I wish for more food choices. It was also kind of pricey.
Hospedou-se por 5 diárias em jan. de 2020
Resposta de Dimitris Cosvogiannis - General Manager em 8 de fev. de 2020
Thank you for your comment. We do have 5 venues available, throughout the day, serving a selection of seafood, sushi, nightly theme nights (Italian, Indian, Thai, Mediterranean, Caribbean). We look forward to serving you again soon.