Apartamentos em Selva di Val Gardena, 32

"When planning a trip, it is reasonable to expect that the room corresponds to the images presented at the time of booking. In the case of the “Lumina” category, the hotel advertises photographs of spacious rooms with a bathtub. However, this feature is not standard within the category. There are different configurations, and guests may receive a layout substantially different from what is shown in the advertised images. This is not a matter of perspective or camera angle — the rooms are structurally different. This distinction is not clearly or transparently communicated during the booking process. Considering the approximate rate of €600 per night, additional aspects further diverge from the price positioning: • Reception integrated into the bistrot area, with a strong and persistent cheese odor. • Very small garage with extremely limited maneuvering space, making parking operationally difficult. • Ski room without ventilation, with questionable hygiene standards and recurring strong odors. • Common areas essentially limited to two saunas. • Breakfast with limited variety; pre-prepared eggs served almost cold. Boiled eggs are literally hard and cold when served. • Filter coffee excessively strong, with a low-quality taste inconsistent with the advertised standard. I have stayed in several hotels in this region, including family-run properties, and all of them were excellent experiences. This hotel, however, was a very negative surprise in comparison. "

"Hotel moderno, bonito e com tudo o que é necessário."

"As instalação e comodidades do hotel. Além da ótima localização e café da manhã perfeito."

"Equipe excelente, super prestativa, hotel fica em excelente localização. "

"Atendimento da equipe foi o maior diferencial "

"The hotel is excellent, and the service is sensational. The concierge and reception staff are very helpful and respond to everything very quickly. The location is very good for those who don't want to stay in the city center (like us). The only point for improvement is the room cleanliness; we found some small items (makeup) from previous guests in places that would be easy to spot, but nothing that ruined the experience. I recommend bringing swimwear to enjoy the spa, even in cold weather. I highly recommend it and we will be back!"

"Segunda estadia aqui, e com certeza ficaremos mais vezes. Hotel estilo alpino, com ótimo restaurante."

"Tudo perfeito ! "

"Fomos muito bem recepcionado por Karol, o quarto era muito confortavel, o ambiente era bem bonito e a comida estava deliciosa tanto no cafe da manha como no jantar."