2/10 - Terrível
Luisa
Viagem com a família
15 de ago. de 2025
Sundancer hotel is the worst hotel I have ever been in all my life. We spent there 5 nigths. Everything was terrible: 1) Staff unable to speak english and very unpolite; 2) We reserved and payed two rooms with 3 persons each but the asked extracharge for the additional beds. We had to fight a lot to have the additional bed without charging and the put a matress on the floor. Terrible!; 3) The toilet was very dirty, without enough towels and soaps for 3 occupancies; 4) Every day there was something missing: towels for the beach, water in the room, bathrobe, shower soaps; 5) We had a buffet dinner very expensive, but part of the food was finished when we arrived, unbeliveable!!!; 6) the hotel is very far from all the attractions. Location terrible, with no restaurants or shop for miles around; 7) at checkout we complained for the very poor service asking for discount for the dinner. They took the keys of our driver and we couldn't leave if we not pay the whole amount. At the end, after 1 hour of fithing and the risk of missing our fligth they made a ridicolous discount on the dinner and released the keys of the car. WARNING: STAY AWAY FROM SUNDANCER HOTEL!!!!


Luisa
Hospedou-se por 5 diárias em ago. de 2025