4/10 - Insatisfatória
Gang
Viagem a dois
20 de abr. de 2026
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
Overall, this stay was disappointing due to multiple operational and service issues:
1. Parking is charged at $25 per night, which feels unreasonable given the overall experience.
2. Laundry facilities are inconvenient—guests must download an app and preload at least $10. Each wash and dry costs $3, and any remaining balance cannot be refunded.
3. Cellular signal is extremely weak to non-existent. Guests have to rely entirely on the hotel’s WiFi.
4. Housekeeping is only provided every two days, and even then, basic items like toilet paper and tissues were not replenished after running out.
5. The most frustrating issue was with breakfast. Our reservation clearly included breakfast for two, but no vouchers were provided at check-in. The next morning, we were told vouchers were required. When we returned to the front desk, staff initially insisted breakfast was not included. Only after a supervisor intervened and checked a separate record were the vouchers finally issued. This reflects poor internal communication.
6. We also left a $5 tip for housekeeping, but the service was still incomplete—items were not replaced, and the bathroom was not properly cleaned. It is unclear whether this was related to staffing, process issues, or something else, but the outcome was below expectations.
Overall, the experience showed a lack of coordination, consistency, and attention to detail.
Gang
Hospedou-se por 1 diária em abr. de 2026
