Dear Cheryl, On behalf of our entire team, we would like to offer our apologies for any shortcomings you encountered at our hotel. We strive to ensure smooth check-in experiences for all guests, and it's disheartening to learn that we fell short of your expectations in this regard. We are sorry for any frustration caused by how our staff handled the situation. Your feedback is invaluable to us, and we will address this issue with our team to prevent similar situations in the future. We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to delivering exceptional hospitality.Best Regards,Nils BergmannGeneral Manager

Dear Vivian, Thank you for the outstanding rating. We are delighted that you had a great stay at The Charter Hotel Seattle, Curio Collection by Hilton. We look forward to your return and wish you all the best with your future travels.Best Regards,Nils BergmannGeneral Manager

Dear Jonathan, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Best Regards,Nils BergmannGeneral Manager

Dear Boudhayan, Thank you for taking the time to share your feedback. We're glad you could take advantage of our prime location near Pike Place Market and the waterfront. It is also fantastic to learn that you enjoyed our rooftop bar and delicious breakfast. We always aim to offer a memorable and comfortable stay for all our guests and hope to welcome you back to The Charter Hotel Seattle, Curio Collection by Hilton for another fulfilling experience in the future.Best Regards,Nils BergmannGeneral Manager

Dear Roy, Thank you for being our guest and taking the time to write your review. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Best Regards,Nils BergmannGeneral Manager

Dear Dave, Thank you for choosing The Charter Hotel Seattle, Curio Collection by Hilton. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Best Regards,Nils BergmannGeneral Manager

Dear Shane, We're thrilled to read about your recent experience at The Charter Hotel Seattle, Curio Collection by Hilton! Providing a comfortable stay and exceptional service are our top priorities, and we're delighted that our team members contributed to your enjoyment. Your kind words are greatly appreciated, and we look forward to welcoming you back for another memorable stay in the future.Best Regards,Nils BergmannGeneral Manager

Dear William, We appreciate you choosing us and providing your thoughtful feedback. While we are pleased to read your kind words regarding our devoted team members, we regret the inconvenience you experienced with our valet service and the disturbance caused by noise from neighboring guests. This falls short of the seamless experiences we aim to deliver. Your feedback is invaluable to us as it helps us in our continued efforts for enhancements. Please accept our apologies for the inconvenience caused during your departure. We understand your frustration and hope to make things right on a future visit. We would be grateful for the opportunity to show you the outstanding visit you deserve.Best Regards,Nils BergmannGeneral Manager

Dear Caitlyn, Thank you for taking the time to provide feedback about your stay at The Charter Hotel Seattle, Curio Collection by Hilton! We're delighted that you enjoyed your stay at our central location with easy access to all that Seattle has to offer. We're also thrilled that you had the chance to experience our exceptional rooftop bar. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic visit soon!Best Regards,Nils BergmannGeneral Manager

Dear Linda, We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to read that the parking options and room setup did not meet your expectations. We understand the frustration this may have caused, especially regarding your daughter's sleeping arrangement. Your feedback is invaluable to us, and we will address these issues to ensure a better experience for our guests in the future. We hope you will consider allowing us another opportunity to show you the fulfilling experience you should have received on this visit.Best Regards,Nils BergmannGeneral Manager

Dear James, Thank you for the excellent rating. We are delighted that from check-in through check-out, we were able to provide you with an enjoyable time at The Charter Hotel Seattle, Curio Collection by Hilton. We look forward to your return and wish you all the best with your future travels.Best Regards,Nils BergmannGeneral Manager

Dear Vivian, Thank you for leaving a rating regarding your stay with us. We strive to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We hope you will give us another opportunity to show you the attentive hospitality and seamless accommodations that you rightfully deserve.Best Regards,Nils BergmannGeneral Manager

Dear Claudette, We're glad to see that you had a positive overall experience at The Charter Hotel Seattle, Curio Collection by Hilton. However, we apologize for falling short in the mentioned aspects. We strive to provide our guests with a comfortable stay at very reasonable rates, and we regret your disappointment regarding the pricing and your allocated room. Your feedback is valuable to us, and we will do our best to ensure a more fulfilling visit for future guests. Thank you for bringing your observations to our attention, and we hope to welcome you back soon for the satisfying stay you deserve.Best Regards,Nils BergmannGeneral Manager

Dear Thomas, Thank you for providing such generous remarks for The Charter Hotel Seattle, Curio Collection by Hilton. We pride ourselves on delivering a satisfying visit for every guest. Therefore, it is a pleasure to see that we made your visit exeptional with our stunning views of the city lights from our bar. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable experience soon!Best Regards,Nils BergmannGeneral Manager

Dear Eric, Thank you for taking the time to leave your rating! We are delighted you had a fantastic time at The Charter Hotel Seattle, Curio Collection by Hilton! We look forward to hosting you again soon for another exceptional experience. Have a wonderful day!Best Regards,Nils BergmannGeneral Manager

Dear Rod, Thank you for choosing us and sharing your thoughtful review. We are pleased to see your generous rating; however, we sincerely apologize for the disappointment you and your group experienced at the Fog Room. We're genuinely sorry for falling short of your expectations on this occasion. Your input is valuable to us and is crucial in our continued efforts to improve our guest experience. We hope you will reconsider and give us another chance to provide you with a more satisfying experience at The Charter Hotel Seattle, Curio Collection by Hilton.Best Regards,Nils BergmannGeneral Manager

Thank you for staying with us and we are so glad that you enjoyed your stay. Im happy to read that you were able to enjoy the close proximity to outlets such as Pike Place Market and some of the great restaurants in the area.

Dear Rachel, We genuinely regret the challenges you encountered during your stay. Our sincere apologies for any confusion with parking directions and the inconvenience caused by the TV connection. We take your concerns seriously and will address them with our team to ensure clearer communication. Regarding any unexpected fees and misinformation about breakfast, we apologize for any oversight and will review our procedures to prevent such issues from impacting future guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We would be grateful for another opportunity to regain your trust and hope to host you again soon.Best Regards,Jeff GougeGeneral Manager

Dear Guest, Thank you for being our guest and sharing your valued feedback. We apologize for the challenges you faced during your stay, and we regret any inconvenience you were caused. We appreciate your observations regarding parking and the lapse in our service. We will address these matters with our team to ensure our service standards and enhance our guest experience. If your travels bring you back to the area, we'd welcome the opportunity to provide a more positive experience. Best Regards,Jeff GougeGeneral Manager

Dear Jingle, We are delighted that The Charter Hotel Seattle, Curio Collection by Hilton exceeded your expectations for a seamless stay. Thank you for your fantastic feedback! We're committed to delivering impeccable service, and your kind words about our devoted staff are much appreciated. We appreciate your loyalty and look forward to providing you with exceptional service every time you visit Seattle.Best Regards,Jeff GougeGeneral Manager

Dear Christine, Thank you for sharing your thoughts on your recent stay. We appreciate your positive feedback on our spacious and clean rooms. We understand your concerns about the area's limited public spaces and restaurant options. Guest feedback is invaluable, and we will certainly consider it to enhance our offerings. We hope despite these challenges, you were able to enjoy your time with us. Your insights help us improve, and we appreciate your input. We look forward to welcome you back soon.Best Regards,Jeff GougeGeneral Manager

Dear Ying, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at The Charter Hotel Seattle, Curio Collection by Hilton. We'd love to host you again someday for yet another unforgettable visit.Best Regards,Jeff GougeGeneral Manager

Dear Lam Man, We sincerely apologize for the challenges you encountered during your stay. Your detailed feedback is invaluable, and we regret the inconvenience you experienced. We are genuinely sorry for the lapses in service and comfort you described. Please be assured that we are thoroughly investigating these issues to prevent recurrence. Your concerns regarding the room's ambiance, bedding, and temperature are noted, and we are actively working on improvements. We are committed to providing a much better experience in the future and hope you might consider giving us another chance. Best Regards,Jeff GougeGeneral Manager

Dear Jerome, Thank you for choosing The Charter Hotel Seattle, Curio Collection by Hilton, and for taking the time to share your positive feedback! We're delighted to see that our convenient location near Belltown and Pike Place Market contributed to your enjoyment. It was a pleasure having you as our guest, and we look forward to welcoming you back for another wonderful stay. Best Regards,Nils BergmannGeneral Manager

Dear Julie, Thank you for the excellent rating! We always strive to provide the best experience for all our guests, so it's terrific to see that you had such an enjoyable stay at The Charter Hotel Seattle, Curio Collection by Hilton. We'd love to host you again someday for yet another unforgettable visit.Best Regards,Jeff GougeGeneral Manager

Dear Tami, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was a pleasure hosting you at The Charter Hotel Seattle, Curio Collection by Hilton; we hope to see you again soon. Best Regards,Jeff GougeGeneral Manager

Dear John, Thank you for choosing The Charter Hotel Seattle! We're delighted to see that our staff left a positive impression on you. We appreciate your feedback regarding parking and check-in and will certainly look into ways to enhance these aspects. Your experience is valuable to us, and we hope to welcome you back for an even smoother stay in the future.Best Regards,Jeff GougeGeneral Manager

Dear Clarence L, Thank you for the generous rating! We always strive round the clock to provide a satisfying experience for our guests, so it's terrific to see that you had such an enjoyable stay at The Charter Hotel Seattle, Curio Collection by Hilton. We'd love to host you again someday for yet another pleasant visit.Best Regards,Jeff GougeGeneral Manager

Dear Francesco, We are happy you had such a pleasant stay at The Charter Hotel Seattle, Curio Collection by Hilton! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more outstanding experience.Best Regards,Jeff GougeGeneral Manager

Dear Tristan, We appreciate your feedback regarding your recent stay. We regret any inconvenience you experienced and apologize for the challenges you encountered in reaching out to our staff. We understand the importance of timely service and will address the communication issues to ensure a smoother experience in the future. Your insights are valuable, and we hope you consider giving us another opportunity to provide a more seamless and enjoyable stay next time.Best Regards,Jeff GougeGeneral Manager

Dear Alayna, Thank you for the outstanding review. We are thrilled we met your expectations for a fantastic stay at The Charter Hotel Seattle, Curio Collection by Hilton. We hope to have the pleasure of doing so again on your next visit to Seattle.Best Regards,Jeff GougeGeneral Manager

Dear Matthew,Greetings from The Charter Seattle Downtown!Thank you for taking the time to share your positive experience with us! and we are going to consider your point about Patagon.We are delighted to hear that you enjoyed your stay at our hotel. Our team strives to provide exceptional service, and your feedback is truly appreciated. We look forward to welcoming you back for another wonderful stay.Best Regards,Mark AzmiAssistant Front Office Manager