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Avaliações de Embassy Suites by Hilton Seattle Tacoma International Airport

3.5 out of 5

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 547 de 1001 avaliações" "
Nota 8 - Boa. 197 de 1001 avaliações" "
Nota 6 - Ok. 120 de 1001 avaliações" "
Nota 4 - Insatisfatória. 77 de 1001 avaliações" "
Nota 2 - Terrível. 60 de 1001 avaliações" "

8,6/10

Limpeza

8,6/10

Serviço e funcionários

8,4/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Ashley

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice wekend
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Adriana Marie

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was great! Hotel staff, food, room all of was amazing
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ann em 29 de abr. de 2024
Thank you for the great rating! We hope to see you again soon.

10/10 - Excelente

Jaimie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay! Clean..
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ann em 28 de abr. de 2024
Thank you for the great rating! Hope to see you again soon.

10/10 - Excelente

Lourdes

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ann em 28 de abr. de 2024
Thank you for the great rating! We hope to see you again soon.

2/10 - Terrível

Madyson

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Mostly locals staying there for parties and such. Both rooms next to us were having loud parties, and teenagers running around yelling. Several people ended up getting arrested during our stay and we were told that it’s pretty normal for that location. We couldn’t use the tiny pool because they were at capacity our entire stay except when the pool was completely closed. The staff was great but the location overall is terrible. Do not recommend this hotel at all.
Hospedou-se por 1 diária em mar. de 2024
Resposta de The Embassy Suites Management Team em 30 de abr. de 2024
Thank you for sharing your experience at our hotel. We apologize for the unusual busy activity the hotel experienced while you were with us as well as the pool and hot tub closure. We will take your comments and provide them to the appropriate sources as we continually strive to improve our guest experience.

10/10 - Excelente

Mary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
nice place, nice service, nice people
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ann em 25 de abr. de 2024
Thank you for the great rating! We hope to see you agin in the near future.

2/10 - Terrível

Galileo

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was rude and rooms were not clean
Hospedou-se por 1 diária em mar. de 2024
Resposta de Embassy Suites Management em 29 de abr. de 2024
Thank you for sharing about your experience. We sincerely apologize for regarding your staff interactions as well as the cleanliness of the suite. We will take your comments provided and deliver them to the appropriate sources as we strive to improve our guest experience.

10/10 - Excelente

Alice

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is absolutely stunning and exudes a sense of luxury. The breakfast they serve is a true delight, with made-to-order omelets that are simply mouth-watering.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Ann em 22 de abr. de 2024
Thank you for the great rating! We hope to see you again in the near future.

10/10 - Excelente

Maria Lourdes Razon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice place to stay
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ann em 15 de abr. de 2024
Thank you for the great rating! We hope to see you again in the near future.

8/10 - Boa

Yeimi

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
I Love that they have the Starbucks unside and good breakfast. t
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ann em 18 de abr. de 2024
Thank you for the great rating! We hope to see you again soon.

8/10 - Boa

Heidi

Viagem com a família
Pontos positivos: Serviço e funcionários
The property was clean but lacked amenities that were out of service. For example, the pool, hot tub and exercise facilities were all unavailable due to construction work. Parking was an extra $22 on the property. The charge for parking in the embassy suite lit seems excessive to us.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Embassy Suites Management Team em 14 de abr. de 2024
Thank you for sharing about your experience at our hotel. We appreciate that you enjoyed the property and sincerely apologize you were not able to utilize some hotel amenities such as the pool, hot tub, and fitness center. We look forward to seeing you again in the future so we can make it right.

6/10 - Ok

Zina

Viagem com a família
The hotel furniture appears outdated, the pillows are substandard, and the sofa bed is uncomfortable. High levels of activity and noise characterize the environment. The buffet area was congested, and the seating space was not maintained to a satisfactory standard of cleanliness. The reception staff exhibited a lack of formal attire and professionalism, along with a deficit in hospitality.
Hospedou-se por 1 diária em mar. de 2024
Resposta de The Embassy Suites Management Team em 13 de abr. de 2024
Thank you for sharing about your experience at our hotel. We will take the information provided and deliver your comments to the appropriate sources as we continually strive to improve our guest experience. Thank you again for your feedback.

10/10 - Excelente

Rosio

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Ann em 11 de abr. de 2024
Thank you for the great rating! We hope to see you again in the near future.

2/10 - Terrível

Eileen P

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was friendly but had so many opportunities to help us find the light rail so we could get downtown and nobody bothered. We paid $637 to fly home early because we were not enjoying Seattle. Unfortunately, when the shuttle driver took us to the airport be told us that the shuttle would take us to light rail and pick us up. It was too late as we were going home. He informed us that there were schedulesand maps but we were never offered one. We just got pointed in the direction of the light rail. We spent a long time walking in the cold rain and didn’t find it. You would think that when we went back to the hotel and said we never found the rail they might mention then that the shuttle could take us but nobody said a word. We spent $100 to get downtown and back. I wish we met the shuttle driver sooner because he had a lot of good information and obviously really wanted us to enjoy the city. The elevators also were not working which we didn’t really have a problem with except they put us in a room next to the stairs so all day and night we could hear people going up and down the metal stairs. The breakfast used to be so good at Embassy Suites but it was not good and the food for the evening reception was peanuts or something. That’s it, nothing more. I’ve stayed at many Embassy Suites and it’s usually really a good stay. Sad to say I left Seattle with a bad impression and it could have been so different if any one person would have explained we could take the shuttle to
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Embassy Suites Management Team em 8 de abr. de 2024
Thank you for sharing your honest feedback about your recent stay at our hotel. We understand that we fell short of your expectations and for that we sincerely apologize. We will take your comments and provide them to the appropriate sources as we continually strive to improve our guest experience.

6/10 - Ok

Jana

Hospedou-se por 3 diárias em abr. de 2024
Resposta de The Embassy Suites Management Team em 9 de abr. de 2024
Thank you for rating your experience at our hotel. We apologize that we fell short of your expectations. We hope to welcome you back in the future to make things right.

10/10 - Excelente

Wendy

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Parking lot was quite dirty with garbage. Our 2 year old grandson had to be carried so he wouldn’t pick up anything
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Embassy Suites Management Team em 6 de abr. de 2024
Thank you for rating your experience with our hotel. We sincerely apologize that we fell short of your expectations in regard to the parking lot cleanliness. We look forward to seeing you again in the future so we can make it right.

6/10 - Ok

Clarissa, Salamanca

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Breakfast was fantastic, but seating was a struggle some mornings. Only 1 of the 3 elevators was running frequently. Room decor was outdated. The staff was fast when we requested extra towels. The parking was limited if you arrived back in the evening.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Embassy Suites Management Team em 6 de abr. de 2024
Thank you for rating your experience with our hotel. We sincerely apologize that we fell short of your expectations. We look forward to seeing you again in the future so we can make it right.

10/10 - Excelente

Qiana

Viagem em grupo, Viagem a dois, Viagem com a família, Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice family hotel & close and activities location less than 5 miles away!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Embassy Suites Management Team em 2 de abr. de 2024
Thank you for sharing about your experience at our hotel. We're delighted you enjoyed yourself and our location. We look forward to welcoming you back in the future.

10/10 - Excelente

Giselle

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
nice room. Free breakfast
Hospedou-se por 1 diária em mar. de 2024
Resposta de Lindsay M. em 1 de abr. de 2024
Thank you for sharing your stay experience. We're glad you enjoyed your stay and hope to welcome you back very soon.

6/10 - Ok

Andrew Phillip

Viagem com a família
Pontos negativos: Serviço e funcionários e comodidades
The property had two shuttles but, only one in use. Guests had delays in getting to and from the hotel. We had to wait at the airport for 40 minutes. The sad thing is the hotel changes $10 for this service. The hotel also charges for parking and and expect a security deposit over $200 for a three night stay. The breakfast was underwhelming. Not enough staff to provide the quality service expected at an Embassy Suites. Sub-par experience.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Lindsay M. em 1 de abr. de 2024
Thank you for taking time to share your feedback. I apologize for the delays at the airport. We do have 2 shuttles, but one is inoperable at the moment. We strive to provide friendly and gracious service and I'm sorry you left unhappy. In the future, I do hope you consider staying with us again so we can do better.

6/10 - Ok

Rosalyn

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The pool smelled like chlorine with an undertone of mildewed towels. Better the second day. Room 725 has a pull out sofa in need of repair.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Embassy Suites Management Team em 1 de abr. de 2024
Thank you for taking a moment to share about your experience at our hotel. We sincerely apologize that our pool condition fell short of your expectations. We will take your comments and provide them to the appropriate sources as we strive to improve our guest experience.

10/10 - Excelente

lisa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Embassy Suites Management Team em 1 de abr. de 2024
Thank you for taking a moment to rate your experience at our hotel. We look forward to hosting you again, should you find yourself in the area.

8/10 - Boa

Caridad

Hospedou-se por 1 diária em mar. de 2024
Resposta de Ann em 20 de abr. de 2024
Thank you for the great rating! We hope to see you again in the near future.

10/10 - Excelente

He, portland

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice breakfast and snakes
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Embassy Suites Management Team em 31 de mar. de 2024
Thank you for sharing about your experience at our hotel. We appreciate the positive feedback and look forward to welcoming you back in the future.

6/10 - Ok

John

adjacent room noises like doors squeaking and toilet seats closing were very audible throughout the night
Hospedou-se por 1 diária em mar. de 2024
Resposta de The Embassy Suites Management Team em 31 de mar. de 2024
Thank you sharing about your recent stay at our hotel. We sincerely apologize that you experienced noise disturbances during your stay. We will take the feedback you've provided and deliver it to the appropriate sources as we strive to improve our guest experience.

6/10 - Ok

Ragne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
I was very surprised to be charged for parking. I have never had to pay for parking in a hotel before, particularly when there aren’t other options. The pool was cold and the hot tub was broken. My husband and I slept on the most uncomfortable pull out bed and had a terrible sleep. Other than the bed, the room was nice.
Hospedou-se por 1 diária em mar. de 2024
Resposta de The Embassy Suites Management Team em 31 de mar. de 2024
Thank you sharing about your recent stay at our hotel. We sincerely apologize that you experienced issues with parking, the pool, the hot tub, and the sofa bed. We will take the feedback you've provided and deliver it to the appropriate sources as we strive to improve our guest experience.

10/10 - Excelente

Hana, Kamloops

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It is spacious for 5 of us to sleep comfortably. The staff was super friendly and helpful.
Hospedou-se por 1 diária em mar. de 2024
Resposta de The Embassy Suites Management Team em 31 de mar. de 2024
Thank you sharing about your recent stay at our hotel. We will take the feedback you've provided and deliver it to the appropriate sources as we continue to provide outstanding guest experience.

4/10 - Insatisfatória

Edward

Viagem com a família
Pontos negativos: Serviço e funcionários
Compared to other Embassy Suites, they don’t give a mattress pad or more than 3 blankets per suite. When we explained we applied 2 blankets to act as mattress pads for the uncomfortable mattress in sofa bed, the director of housekeeping refused our request to supply one more blanket for our kid. I had to spend an extra 10 minutes to redo the bed with towels instead of a mattress pad so my kid would have a blanket. It’s most inconvenient after driving many hours and a tiring eventful day. I wish they told us before I spent another 10-15 minutes re-assembling the bedsheets. They didn’t even have the courtesy to inform us about this blanket limit until an hour later when we called to inquire about whether they forgot about our request for a blanket. By then the bed was already assembled with the blankets underneath as a mattress pad and sheet. Were they hoping we forgot about the blanket request?? The Embassy Suites Tigard location was most helpful and even set up the mattress pad and sheets for our bed. Most unfortunate that the last night of our vacation was soured by this experience.
Hospedou-se por 1 diária em mar. de 2024
Resposta de The Embassy Suites Management Team em 31 de mar. de 2024
Thank you sharing about your recent stay at our hotel. We sincerely apologize that you experienced issues with the suite amenities capacity limit. We will take the feedback you've provided and deliver it to the appropriate sources as we strive to improve our guest experience. Thank you for sharing your experience with us once again.

10/10 - Excelente

LeEtta

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I loved everything about this experience. This is the only hotel I will stay in for my many frequent trips to Seattle from here on out.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de The Embassy Suites Management Team em 27 de mar. de 2024
Thank you for sharing about your recent stay at our hotel. We do appreciate the lovely feedback you've provided and look forward to welcoming you back in the future.

10/10 - Excelente

Frannel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good stay with my family
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Embassy Suites Management Team em 14 de abr. de 2024
Thank you for sharing about your experience at our hotel. We appreciate that you had a lovely experience. We look forward to seeing you again in the future.

10/10 - Excelente

Prabhdeep

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I found the rooms large and beds comfortable. The park and fly available was a good price and the service to the airport was friendly and efficient. We had an early morning flight and the hotel provided an Uber because the shuttle does not run that early. The complimentary coffee i the lobby was delicious.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ann em 25 de mar. de 2024
Thank you for the great rating! We hope to see you again in the near future.

2/10 - Terrível

Dishonda

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Embassy Suites Management Team em 14 de abr. de 2024
Thank you for rating your experience at our hotel. We sincerely apologize for any inconvenience staying with us has caused you. We hope to welcome you back in the future to make the situation right for you.

4/10 - Insatisfatória

Martin

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Embassy Suites Management Team em 26 de mar. de 2024
Thank you for sharing your rating about your experience at our hotel. We sincerely apologize for the falling short of your expectations. We do hope you'll provide us an opportunity to make things right in the future.

10/10 - Excelente

VANINA, PEMBROKE PINES

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A little far from the airport. They have a shuttle, though.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ann em 22 de mar. de 2024
Thank you for the great rating! We hope you will come see us again.

4/10 - Insatisfatória

Julie

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Dirty room, looks like everything needs to be scrubbed down including walls and the outside of the garbage cans. I was shocked at the condition of this Embassy suites. We will not be returning to this location. Everything looks worn out and dirty. However the staff is all really nice and welcoming.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Embassy Suites Management Team em 26 de mar. de 2024
Thank you for sharing your rating about your experience with our hotel. We sincerely apologize for falling short of your expectations. We hope you'll provide us the opportunity to serve you again in the future.

6/10 - Ok

Luke

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The property needs up keep. The hot tub had a gray film on the bubbles. The furniture is worn and tattered.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Lindsay M. em 19 de mar. de 2024
Thank you for sharing your stay experience with us. We strive to provided friendly and gracious service and apologize we fell short of that. In the future, I hope you consider staying with us again.

10/10 - Excelente

DORTHYA

loved it
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ann em 16 de mar. de 2024
Thank you for the great rating! We hope you will come stay with us again!

8/10 - Boa

Rodney

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I clicked transportation ONLY because it’s available. Most other hotels offer free shuttle. I don’t mind paying for the great service tho.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Embassy Suites Management Team em 12 de mar. de 2024
Thank you for sharing about your recent stay at our hotel. We hear your words regarding our hotel charging for shuttle while other airport hotels offer complimentary shuttle services. We are delighted to know that our quality of service met your expectations. We look forward to welcoming you to our hotel again in the future.

8/10 - Boa

Aaron

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em fev. de 2024
Resposta de Embassy Suites Management Team em 12 de mar. de 2024
Thank you for rating your experience with our hotel. We look forward to welcoming you back in the future, should you find yourself in the area.

2/10 - Terrível

Mildred

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super loud kids running thru the halls, playing with elevators trash bins over flowing.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Lindsay M. em 8 de mar. de 2024
Thank you for sharing your feedback. We do our very best to manage the volume of kids throughout the hotel on busy weekends. We truly appreciate your patronage.

2/10 - Terrível

Sara

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Elevators not working, only one was. Furniture is old. Sofa bed broken, dirty sheets, too much noise and lots of arguments. Teenagers running around all the time, and it smell horrible.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Lindsay M. em 8 de mar. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you left unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 - Insatisfatória

YANNETH

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Lindsay M. em 8 de mar. de 2024
I sincerely apologize for the unfortunate experience. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you left unhappy. We hope you will consider staying with us in the future.

10/10 - Excelente

Craig

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Shuttle driver was awesome!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Lindsay M. em 8 de mar. de 2024
Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and I am glad we were able to exceed your expectations. Should your travels bring you back to the Emerald City, we hope you’ll choose the Embassy Suites SeaTac Airport as your home away from home.

10/10 - Excelente

Joel

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ann em 24 de mar. de 2024
Thank you for the great rating. We hope to see you again in the near future.

10/10 - Excelente

Ana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was good
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Ann em 29 de fev. de 2024
Thank you for the great rating! We hope to see you again in the near future.

10/10 - Excelente

Julie-Dee

Hospedou-se por 1 diária em fev. de 2024
Resposta de Ann em 22 de mar. de 2024
Thank you for the great rating! We hope you will come see us again soon.

4/10 - Insatisfatória

Jasmine

Hospedou-se por 1 diária em fev. de 2024
Resposta de Embassy Suites Management Team em 26 de mar. de 2024
Thank you for sharing your rating about your experience with our hotel. We sincerely apologize for falling short of your expectations. We hope you'll provide us the opportunity to serve you again in the future.

10/10 - Excelente

Gary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We love Embassy Suites, especially when traveling with kids. My only issue is safety. A truck was broken into near our car.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Embassy Suites Managment em 25 de fev. de 2024
We appreciate that you choose to stay at Embassy Suites during your travels. We do understand you experienced an unfortunate situation, and we sincerely apologize for that. Please be safe on your travels.

10/10 - Excelente

Lynda

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Lindsay M. em 20 de fev. de 2024
We are thrilled you enjoyed your stay with us! Please come back and visit us again.

8/10 - Boa

Hilary

Hospedou-se por 1 diária em fev. de 2024
Resposta de Ann em 22 de mar. de 2024
Thank you for the great rating! We hope you will come see us again.