2/10 - Terrível
Kyle
2 de dez. de 2025
Pontos negativos: Limpeza e condições e instalações da propriedade
Let's start with checkin on Friday. The first room we were assigned was already occupied. The second room we were assigned was not made up yet. Since the housekeeping staff had left, the front desk person had to track down a maintenance person to make up the room. On sat night we returned to the room late (after 10 PM) when we tried to get into the room, the key cards didnt work. When i went to the front desk I was informed we were supposed to be in the first room we were assigned. I proceeded to explain to the manager what had transpired the previous day. he gave us new keys to the room and when we entered the room we found that the room had not been made up at all, the bed was not made and towels and in room coffee not refreshed. We also noticed a layer of dust on the lamps and counters. At this point we were so frustrated i wasnt about to go back down stairs to complain. Management had several opportunities to get it right and failed every time. Next time we are going to the Ebb Tide down the street.
Kyle
Hospedou-se por 2 diárias em nov.. de 2025
