2/10 - Terrível
Sandy B.
7 de jun. de 2025
VRBO double booked us for the entire weekend. We were celebrating our 40th wedding anniversary. I had booked a cottage 2 blocks from the beach in Seal Beach for the long Memorial Day weekend. We arrived Friday night with our expensive dinner in hand and ready to check in, only to be told there was an issue with our reservation. The host scrambled to find us an alternate accommodation for that night and we were told we had to call VRBO. I was on the phone with VRBO for 4 hours only to be told, I needed to call again in the morning. In the morning after being transferred around and on hold for 2 hours, a supervisor assured me I would receive a call back with my new accommodations by 1:30pm. This was now Saturday. Since I didn’t get a call back, I called again and gave the new supervisor my case number. He started looking for accommodations then since no one had. All they could offer us was a refund and they would pay for our room at the Hilton Hotel by the John Wayne Airport. This was about a 20 minute drive from the beach and a hotel room, not a cottage, apartment, condo or equivalent. We had our small dog and beach cruisers with us. Needless to say, it wasn’t anything close to an anniversary celebration beach getaway.
Sandy B.
Hospedou-se por 3 diárias em mai. de 2025