6/10 - Ok
Maeve
Viagem a dois
15 de fev. de 2026
"Quiet hours" are BS.
My fiancée and I are in a distance relationship and we don't get to have nice weekends due to mitigating circumstances. We wanted to have a peaceful Valentine's Day together, however there was a large group of guests (had to have been at least three different families in one room, who were slamming doors, yelling, and kids were screaming and crying as well. We called the front desk around 10:15 (quiet hours are 10pm-7am and posted right at the elevator doors) to which we were told that it wouldn't be an issue until after 11:30. Not even 5 minutes after we had called, another guest in a nearby room went and knocked on the door of the disruptive guests who, as soon as the guest left after being apologized to, immediately went back to doing exactly what they were doing and laughed about being complained to for their obnoxious noise.
This is absolutely absurd because couples go to a hotel to spend Valentine's Day in peace. If a guest complains about the noise level after quiet hours, the staff needs to be doing something about it asap. It is very disappointing that this occurred and during checkout, we were not asked how our stay was. If they did, I would not have held back. Charging almost $300 for 2 nights just to deal with this is ridiculous.
Besides this, the water in the shower or bathroom sink did not turn hot, EVER.
The room overall was nice and housekeeping did a great job of cleaning, the only thing getting them 3 stars from me.
Maeve
Hospedou-se por 2 diárias em fev. de 2026