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Avaliações de Hilton Garden Inn Savannah Midtown

3 out of 5
Hilton Garden Inn Savannah Midtown
5711 Abercorn St, Savannah, GA

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 438 de 1001 avaliações" "
Nota 8 - Boa. 298 de 1001 avaliações" "
Nota 6 - Ok. 137 de 1001 avaliações" "
Nota 4 - Insatisfatória. 80 de 1001 avaliações" "
Nota 2 - Terrível. 48 de 1001 avaliações" "

8,4/10

Limpeza

8,6/10

Serviço e funcionários

7,8/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Kelly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were on the third floor and it was pretty loud, which I don't blame the property for because it was the people staying there. It was not ideal though.
Hospedou-se por 1 diária em mai. de 2024
Resposta de AGM em 17 de mai. de 2024
Thank you for taking time to leave your feedback. We are sorry for any inconvenience you experienced during your stay.

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de AGM em 14 de mai. de 2024
Thank you for leaving your feedback. We look forward to seeing you on your next visit.

4/10 - Insatisfatória

robert

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Room was dirty. Sink didn't drain. Fan in the bathroom didn't work. The power went out in half of our room. We just thought it would be better for the price we paid.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de AGM em 14 de mai. de 2024
Thank you for leaving your feedback. I have passed this communication on to our department heads

8/10 - Boa

Veronica

Viagem com a família
Everything was great.
Hospedou-se por 1 diária em mai. de 2024
Resposta de AGM em 14 de mai. de 2024
Thank you for taking time to leave your feedback

8/10 - Boa

Deborah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de AGM em 7 de mai. de 2024
Thank you for taking time to leave you feedback. We look forward to seeing you on your next visit.

10/10 - Excelente

Hillaree

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great and relaxing stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de AGM em 24 de abr. de 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

10/10 - Excelente

henry

Hospedou-se por 2 diárias em abr. de 2024
Resposta de AGM em 7 de mai. de 2024
Thank you for taking time to leave you feedback. We look forward to seeing you on your next visit.

4/10 - Insatisfatória

Raed

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Filthy carpet, noisy AC, old TV and expensive. I paid $310 for 1 night $7 parking $13 breakfast
Hospedou-se por 1 diária em mar. de 2024
Resposta de AGM em 5 de mar. de 2024
Thank you for taking time to leave your feedback. We are sorry for any inconvenience during your stay. I have passed your feedback to all department leaders. Again, we apologize for any inconvenience.

2/10 - Terrível

William

Pontos negativos: Serviço e funcionários
I had to wait for 25 minutes to check in. When I got to the clerk I was told my room was not ready. Check-in was at 3 PM and I arrived at 5 PM. The lady behind the counter had an attitude. Completely unacceptable.
Hospedou-se por 1 diária em fev. de 2024
Resposta de AGM em 27 de fev. de 2024
Thank you for taking time to leave your feedback. I have passed this to all department leaders. We are definitely sorry for inconvenience caused during your stay.

8/10 - Boa

Andraya

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great option for our Savannah stay! Close enough to downtown without the crazy prices.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de AGM em 24 de fev. de 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

8/10 - Boa

Lee

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We stayed 2 nights. They give maid service after 2 days. This was disappointing. They will supply extra towels etc but not making the bed etc
Hospedou-se por 2 diárias em fev. de 2024
Resposta de AGM em 18 de fev. de 2024
Thank you for taking time to leave your feedback. We are sorry for the inconvenience caused to you during your stay. I have passed this information to all department leaders. Again we apologize for the inconvenience and hope to see you on your next visit to Savannah.

10/10 - Excelente

john

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome staff
Hospedou-se por 3 diárias em fev. de 2024
Resposta de AGM em 15 de fev. de 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

4/10 - Insatisfatória

Claudia

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Not a happy person
Started off I was trying to check in. 2gentlemen tried. Finally after numerous tries I received my key. Unpacked and tried to get internet No luck. Brought my phone down to have help and it was discovered I wasn’t checked in. How can that be?? Eventually I was checked in. In morning I tried to shower. No luck there Shower head did not work. After chatting to front desk he did come up and OPEN another room for us to shower. This should not have ever happened. He wanted me to wait until the maintenance man came in….i had to explain how unhappy that would make me. I think the 2 star was given because our sleep was pleasant.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Owner em 29 de jan. de 2024
Thank you for taking the time to review us, Claudia. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

6/10 - Ok

Sabrina

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Owner em 29 de jan. de 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 - Boa

Eva

Hospedou-se por 1 diária em jan. de 2024
Resposta de AGM em 13 de fev. de 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

2/10 - Terrível

Wesley

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Owner em 19 de jan. de 2024
Thank you for taking the time to review us, Wesley. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 - Boa

Eileen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great for a stop over…
We only stayed one night as a stop over driving down to Florida. It’s only a 15 min Uber into downtown. The room was comfortable and everyone was pleasant and helpful.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Owner em 15 de jan. de 2024
Eileen, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 - Insatisfatória

DORIS

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Hotel has gone down in quality.
Breakfast was abysmal.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Owner em 15 de jan. de 2024
Thank you for taking the time to review us, Doris. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 - Insatisfatória

Alan

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Owner em 15 de jan. de 2024
Thank you for taking the time post about your experience, Alan. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager ______. Thank you.

6/10 - Ok

Viajante verificado

Viagem com a família
Just OK
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Owner em 8 de jan. de 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 - Excelente

Silvana

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved our stay. Front desk girl was a sweetheart. Beautiful property.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Owner em 31 de jan. de 2024
Silvana, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 - Excelente

Abdulaziz

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Owner em 3 de jan. de 2024
Abdulaziz, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - Boa

Yaco, Miami

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Owner em 1 de jan. de 2024
Yaco, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 - Boa

Brianna

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had to take a cold shower due to some issue with the hot water. It was 40 degrees outside.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Owner em 1 de jan. de 2024
Brianna, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 - Terrível

Juan

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Owner em 1 de jan. de 2024
Thank you for taking the time to review us, Juan. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 - Insatisfatória

Iliana

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Resposta de Owner em 31 de jan. de 2024
Thank you for taking the time to review us, Lliana. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 - Boa

Christine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The handicapped accessible room we had was well-equipped and clean. But the placement of the room all the way at the end of a long hall from the elevator was an ADA nightmare and left my recent-amputee husband and I wondering what able-bodied architect didn’t think it through.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Owner em 1 de jan. de 2024
Christine, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 - Boa

Michael

Resposta de AGM em 13 de fev. de 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

10/10 - Excelente

Catherine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Owner em 22 de dez. de 2023
Catherine, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - Boa

Mayra

Pontos negativos: Serviço e funcionários
The hotel was nice and clean. However, we had to wait 4 hours with many other people to get our room. They didn’t have enough staff to be able to clean the rooms on time and assign the rooms. The waiting in the lobby was a torture.
Resposta de AGM em 13 de fev. de 2024
Thank you for taking time to leave your feedback. We are sorry for any inconvenience this may have caused during your stay. I have passed this information to all department leaders. Again, we apologize for any inconvenience and look forward to seeing you on your next visit.

2/10 - Terrível

Lyn

Pontos negativos: Comodidades
At check in was told that the $50 pet fee listed on hotel website was now $75. Room had broken shade, broken toilet seat, broken lamp. Dirty rugs. Rooms looked nothing like website photos. Stay away.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Owner em 20 de dez. de 2023
Thank you for taking the time to review us, Lyn. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 - Excelente

Deborah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Parking was difficult.
Resposta de AGM em 13 de fev. de 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

4/10 - Insatisfatória

Justin

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
The room itself was clean and comfortable. They don't tell you when booking about a $8/night parking fee enforced at check in. They have a breakfast buffet however they don't tell you it's >$10 per plate charged to card on file. They mark the price on a small whiteboard in the corner. Hotel conditions were great but the additional charges they sneak in are ridiculous
Hospedou-se por 1 diária em nov. de 2023
Resposta de Owner em 18 de dez. de 2023
Thank you for taking the time to share your feedback with us about your recent stay, Justin. We strive to provide our guests with the best value for their travel dollar and apologize if you feel we were not successful. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further offline. We hope to welcome you again in the future.

8/10 - Boa

Lynette

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Didn't like...they don't accept cash...for example, items from the very limited eating menu. And the pulled pork sliders were beyond dreadful. So, eat elsewhere, but anyone employed were super friendly and helpful
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Owner em 16 de dez. de 2023
Lynette, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 - Excelente

Taaffe

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were all helpful and super friendly. Melanie was so compassionate kind during really tough time in our lives. We can never thank them all enough.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Owner em 12 de dez. de 2023
Taaffe, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 - Excelente

Catherine De

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great front desk staff. Room was beautifully appointed and very clean! Hallway carpets could use a refresh. Close to terrific shopping as well.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Owner em 8 de dez. de 2023
Catherine, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 - Boa

Juan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Very little parking available
Resposta de AGM em 13 de fev. de 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

10/10 - Excelente

Donald

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Owner em 8 de dez. de 2023
Donald, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - Boa

Peng

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Owner em 8 de dez. de 2023
Peng, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 - Ok

Amanda

Viagem com a família
Pontos positivos: Limpeza
Overall this hotel was average. The breakfast for $11.95/person was not worth it. It was a busy weekend and the breakfast was not being kept freshly supplied, disappointing for the price.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Owner em 6 de dez. de 2023
Amanda, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 - Terrível

Roxsanne

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Owner em 6 de dez. de 2023
Thank you for taking the time to review us, Roxsanne. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 - Boa

Nicole

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Comodidades e condições e instalações da propriedade
The hotel was easy to find and very close the Montgomery gate at HAAF. My husband and I refused to use the keirig as we weren't sure the last time it was cleaned, it was very dirty. The carpets needed vacuumed better. The rest of the room was clean enough for a 1 nights stay. It is a pet friendly hotel, that's another $75. The bed was comfortable. $7 a day for parking is weird to us. We didn't eat breakfast but was informed it was 11.95 pp per day. There are many eatieries near by and within walking distance. The staff weren't the most attentive at the desk, I had to wait both times for several minutes. Overall for the convenience to HAAF, where our son is stationed , we would stay again.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Owner em 29 de nov. de 2023
Nicole, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 - Boa

Steven

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good experience. Check in was quick, helpful staff. Nice and clean property. Room was clean and quiet. Bed was ok and pillows were uncomfortable. They charge extra for parking and breakfast, not good.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Owner em 28 de nov. de 2023
Steven, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 - Ok

Leigh

Viagem de negócios
Pontos positivos: Conforto do quarto
Meh.
The staff has the lovely southern manners. They are very inefficient. I had to wait quite a while to check in. Parking is crazy expensive for a suburban hotel. Breakfast is a substantial amount extra. My toilet seat was broken. The repair guy spoke zero English. He tried to access my room while I was in my PJs. It never got fixed during my stay. They make up rooms every other day. After a long hard day, I had to track down coffee. Then when it was my day, I wanted to chill in my room and have coffee, FaceTime with my daughter and prepare for my trip to Rome. In 5 days, my room was serviced once.
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Owner em 23 de nov. de 2023
Leigh, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 - Ok

Grant

Hospedou-se por 1 diária em nov. de 2023
Resposta de Owner em 22 de nov. de 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

4/10 - Insatisfatória

Miranda

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Disappointed Stay
Parking is a nightmare. Shower didn't have hot water.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Owner em 20 de nov. de 2023
Thank you for taking the time to review us, Miranda. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 - Excelente

Robbie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The property is in good shape, the rooms are spacious and clean. Beds were comfortable a/c worked well. The staff was very helpful. The location is the best and you can do anything downtown with ease. Would recommend this hotel and would stay again.
Hospedou-se por 1 diária em out. de 2023
Resposta de Owner em 21 de nov. de 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 - Excelente

Maria Nella

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Todo muy bien el personal muy atentos
Hospedou-se por 1 diária em nov. de 2023
Resposta de Owner em 20 de nov. de 2023
Maria, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - Boa

Kurt

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em nov. de 2023
Resposta de Owner em 10 de nov. de 2023
Kurt, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 - Excelente

Joann, Hinesville

Hospedou-se por 1 diária em nov. de 2023
Resposta de Owner em 29 de nov. de 2023
Joann, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.