Southern Belle Vacation Rentals in Savannah, GA, and Tybee Island, GA provides first-class amenities including access to our exclusive resort-style heated pool located at 19 Silver Avenue, Tybee Island GA. All of our homes are professionally cleaned after each stay, and disinfected using a quaternary disinfectant throughout the entire property prior to each new arrival.
Change of Place Garden Level Sets the Perfect Pace for a Savannah Vacation
Change of Place Garden Level is a gorgeous property where you can enjoy the pace of Savannah. This renovated garden property is one of the best Savannah vacation homes due to its location right near famous Forsyth Park. Anyone who has ever spent time in this charming city knows that Forsyth Park is Savannah. Change of Place Garden Level offers 800 square feet of living space. It contains one bedroom and one bathroom. The setup is ideal for up to four guests. This lovely garden property has been completely renovated to offer a fresh look and tons of comfort. It features central air and heat. Of course, the classic charm of Savannah has been retained in both big and small details. It's time to take a look inside one of the vacation rentals Savannah GA visitors should not overlook if they want to be near many of the top attractions in the city.
Step Inside One of the Top Savannah Vacation Rentals Near Forsyth Park You will find quaint beauty when you step inside this property. The charming living room inside Change of Place Garden Level features brick walls and a fireplace that makes the atmosphere feel beyond cozy. Touches like wood floors, a plush sofa and sophisticated furniture make this room very inviting. There is also a flat-screen television for your viewing pleasure in the living room. This garden property offers a modern kitchen equipped with everything you'll need to prepare meals and snacks during your stay. You'll find a refrigerator, oven, microwave, dishwasher and tons of counter space. In addition, the cherry cabinets inside this kitchen provide ample storage space. The home comes with a dining table with room for two. It's easy to see why all of these features make this property one of the vacation rentals Savannah GA visitors love to call home for a while.
You'll love how comfortable and cozy the king bedroom inside this property is once you step inside. A large golden bed, dresser and bedside tables give this room a very sophisticated vibe. You can relax in bed while watching the flat-screen television inside your room. Visitors can also make use of the two rolling twin beds for additional sleeping space. The property's bathroom is located directly off of the living room. It features new fixtures. You'll also find a laundry area with a washer and dryer.
A Look at the Extra Features Inside One of the Best Savannah Vacation Homes Both of the flat-screen televisions inside Change of Place Garden Level come with cable television and high-definition channels. There is also Wi-Fi access. Guests who stay at this home get to enjoy off-street parking for one vehicle. There's also additional parking available on the street. You'll find that this petite property is one of the best Savannah vacation rentals for couples, single travelers or small groups. It is a property that is perfect for guests who enjoy charming, efficient apartments.
Building an Itinerary Around Staying at One of the Loveliest Savannah Vacation Homes Available There is always something fun to do when you're staying at one of the vacation rentals Savannah GA visitors can use to be near some of the best attractions in the city. You will be able to walk to Forsyth Park every day of your holiday when you stay at this centrally located home. That means morning strolls with coffee in your hand or late-evening jaunts with memories of a fun-filled day of sightseeing in your mind. What are some of the must-see things you have to visit when staying in Savannah? The Savannah Historic District is full of architectural pearls and fun attractions. This will be right in your neighborhood if you're staying at Change of Place Garden Level. You can enjoy beautiful homes, visions of moss climbing along the sidewalks and free trolley service when you tour this area. In addition, attractions like the Sorrel Weed House, Bonaventure Cemetery, the Cathedral of St. John the Baptist, Lafayette Square, Old Fort Jackson, Skidaway Island State Park and the childhood home of Flannery O'Connor will all be close by. Making your way down to River Street for great music, great food and some fanfare is also essential when planning a Savannah holiday. The city also hosts many after-dark tours that take visitors through spooky and legendary spots. People staying at Savannah vacation rentals also like to take excursions to Tybee Island to see the lighthouse or visit with dolphins.
One of the big reasons why people book Savannah vacation homes is to attend some of the many festivals that take place in the city. In fact, visitors can look forward to amazing festivals and events all year long. Some of the highlights that occur throughout the year include the Savannah Jazz Festival, the Pin Point Seafood Festival, Bacon Fest, the River Street Food Festival and the Savannah Music Festival.
Book One of the Vacation Rentals Savannah GA Visitors Love It's time to put a special twist on your upcoming trip to Savannah by booking a stay at one of the Savannah vacation rentals everybody always loves to stay at. Change of Place Garden Level is a fun, cozy property that has been completely renovated to provide a modern experience in a timeless city. It features all of the practical amenities you need to feel at home. Don't skip this property if you're looking for one of the vacation rentals experienced Savannah GA visitors highly recommend.
ADDITIONAL INFORMATION TO NOTE:
Rental Agreement Disclosure Thank you for considering booking with us. We are proud to be one of Savannah and Tybee Island's highest-rated vacation rental hosts, with over 20 years of experience providing exceptional guest stays. We look forward to welcoming you. After your reservation request is submitted and prior to confirmation of your stay, we will send our rental agreement via e-signature. Completion of this agreement is required to confirm your booking. For your convenience, a copy of our rental agreement is available on our website for review at any time. We appreciate your understanding and look forward to hosting you! We hope you have an amazing stay.
Southern Belle Pool Our guests have access to our beautiful, heated pool that is located at 19 Silver Ave, Tybee Island, GA 31328. For our Savannah properties it is a scenic 25-minute drive through Wilmington and Whitemarsh Island, taking you over the Savannah River Delta onto Tybee Island.
The Pool is open during the below dates and times. March 1 - Oct 31: Open 7 days a week from 10am-5pm. Nov 1 - Feb 28/29: Open Friday and Saturday from 10am-5pm
Additional Pool Hours available during the off-season are listed below. If these dates fall in the middle of the week, the pool will be open as listed below and every Friday and Saturday. Day before Thanksgiving, Thanksgiving Day, and the day after Thanksgiving Day before Christmas Eve, Christmas Eve & Day, and the day after Christmas Day Day before New Years Day, New Years Day, and the day after New Years Day Day before MLK Day, MLK Day, and the day after MLK Day
Guests with Pets This property is not pet-friendly. If you're traveling with a dog, ask us about our pet-friendly properties that accommodate up to 2 dogs (50 lb combined weight max) for a $130 pet fee.
Long-Term Stays For our long-term stays, 30 days or more, we require a deposit and our office will reach out to you for details. For these reservations, we require an additional cleaning at a cost every 30 days. The cleaning cost varies by property. Our office will be in touch to schedule.
SVR-01638
Comodidades da propriedade
Piscina/spa
Piscina aquecida
Piscina compartilhada
Internet
Disponível no apartamento: Wi-Fi grátis
Estacionamento e transporte
O estacionamento no local inclui opções fora da rua
Cozinha
Cooktop
Forno
Geladeira
Lava-louças
Máquina de café/chá
Micro-ondas
Panelas, louças e utensílios de cozinha
Torradeira
Opções para refeição
Mesa de refeição
Quartos
Quarto
Roupas de cama fornecidas
Sofá-cama
Banheiro
1 banheiro
Banheira ou chuveiro
Secador de cabelo
Toalhas fornecidas
Espaços comuns
Lareira
Mesa de refeição
Sala de estar
Entretenimento
TV com canais a cabo/via satélite
Itens de lavanderia
Instalações de lavanderia
Lavadora/secadora
Conforto
Aquecimento
Ar-condicionado
Animais de estimação
Aceita apenas animais-guia (animais de estimação não são permitidos)
Acessibilidade
Piso de madeira nas áreas comuns
Não é permitido fumar nesta propriedade
Serviços e conveniências
Ferro e tábua de passar roupa
Serviço de arrumação de quartos limitado
Serviços de concierge
Destaques do local
No centro da cidade
Perto da baía
Perto da marina
Perto de um hospital
Perto de um salão de beleza/spa
Perto de um shopping de outlets
Atividades
Golfe
Piscina aquecida
Caça nas proximidades
Motonáutica nas proximidades
Observação de pássaros nas proximidades
Passeios a cavalo nas proximidades
Passeios de bicicleta nas proximidades
Passeios de caiaque nas proximidades
Passeios de jet ski nas proximidades
Passeios ecológicos nas proximidades
Passeios na natureza nas proximidades
Pescaria nas proximidades
Prática de basquete nas proximidades
Prática de esqui aquático nas proximidades
Prática de mergulho autônomo nas proximidades
Prática de mergulho livre (com snorkel) nas proximidades
Prática de natação nas proximidades
Prática de rafting nas proximidades
Prática de surfe/bodyboard nas proximidades
Prática de vela nas proximidades
Prática de windsurfe nas proximidades
Tubing aquático nas proximidades
Recursos de segurança
Propriedade com detector de monóxido de carbono, conforme indicado pelo anfitrião
Propriedade com detector de fumaça, conforme indicado pelo anfitrião
Disponibilidade de check-in e check-out sem contato
Idade mínima para o check-in: 25
Check-out
Check-out até 10h.
Instruções especiais para o check-in
Você vai receber um e-mail do anfitrião com as instruções para o check-in e check-out.
A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
Animais de estimação
Animais de estimação não são aceitos (animais de serviço são permitidos e isentos de taxas)
Crianças e camas extras
Crianças são bem-vindas
Eventos
Não permite a realização de eventos
Política para fumantes
Não é permitido fumar
Informações importantes
O que você precisa saber
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, kit de primeiros socorros e trava de segurança.
Esta propriedade é gerenciada por meio da Vrbo, um de nossos parceiros. Você vai receber um e-mail da Vrbo com um link para uma conta, onde pode alterar ou cancelar a sua reserva.
A propriedade também é conhecida como
Heated Pool Access 5clean Flex Cancelation
Heated Pool Access | 5*Clean | Flex Cancelation Savannah
Heated Pool Access | 5*Clean | Flex Cancelation Apartment
Heated Pool Access 5clean Flex Cancelation Concert Tickets
Heated Pool Access 5clean Flex Cancelation Grocery Delivery
375362
Informações a área
Com ótima localização em Savannah, este apartamento fica no centro da cidade. River Street e Tanger Outlets são atrações perfeitas para quem gosta de fazer compras. Porém, se você gosta de conhecer belezas naturais, inclua Forsyth Park na programação. Quem quiser curtir um evento ou assistir a uma partida deve ficar atento à programação em Enmarket Arena ou em Savannah Civic Center. Passeios de jet ski e passeios de caiaque são ótimas oportunidades para se refrescar, mas você também pode tentar atividades como passeios de bicicleta e passeios ecológicos nos arredores. Confira nosso guia de viagem sobre Savannah.
Aeroporto Internacional de Savannah - Hilton Head (SAV) - 18 min de carro
Restaurantes
A Taco Affair
8 min de caminhada
Egg Roll King
1 min de caminhada
KFC
7 min de caminhada
Collins Quarter at Forsyth
9 min de caminhada
The Sentient Bean
7 min de caminhada
Perguntas frequentes
Heated Pool Access | 5*Clean | Flex Cancelation tem piscina?
Sim, esta propriedade tem uma piscina. O tipo de piscina disponível é piscina aquecida.
Quanto custa ficar em Heated Pool Access | 5*Clean | Flex Cancelation?
A partir de 18 de abr. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Heated Pool Access | 5*Clean | Flex Cancelation em 29 de abr. de 2026 começam a partir de R$ 794, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.
Heated Pool Access | 5*Clean | Flex Cancelation é ideal para quem viaja com animais de estimação?
Não, a propriedade permite apenas animais de serviço.
Quanto custa o estacionamento em Heated Pool Access | 5*Clean | Flex Cancelation?
Estacionamento no local disponível na propriedade.
Qual é o horário de check-in em Heated Pool Access | 5*Clean | Flex Cancelation?
Horário de início do check-in: 16h.
Qual é o horário de check-out em Heated Pool Access | 5*Clean | Flex Cancelation?
Horário de check-out: 10h.
Onde fica Heated Pool Access | 5*Clean | Flex Cancelation?
Em Midtown, este apartamento fica a 2 km de Forsyth Park e Savannah College of Art and Design. River Street fica a 2,7 km.
Avaliações sobre Heated Pool Access | 5*Clean | Flex Cancelation
Avaliações
Muito boa
Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.
The place was just as advertised and the host was super responsive to any issue we had. Our only complaint was the lack of small spoons lol.
Malcolm T.
Hospedou-se por 25 diárias em jan. de 2026
8/10 - Boa
Robin S G.
17 de jun. de 2025
Pontos positivos: Limpeza
Unit was spacious & clean.However, entry to unit has to be from the back only. The gate in back isn't clearly marked, no handle on gate only a wire to open it. The mattress on bed had a topper on it but it doesn't help. The mattress should be replaced.
Robin S G.
Hospedou-se por 3 diárias em jun. de 2025
8/10 - Boa
A guest from Springboro, OH K.
26 de mar. de 2025
Pontos positivos: Limpeza
Change of Place Garden-Lower Level
The unit was about a five-minute walk to Forsyth Park. The unit was updated and clean. The bedroom and kitchen were spacious. Check-in was easy. Staff was quick to respond to questions. Parking was tight, but free, while many other places charged for parking.
A guest from Springboro, OH K.
Hospedou-se por 3 diárias em mar. de 2025
8/10 - Boa
Corry S.
30 de out. de 2024
Pontos positivos: Limpeza
Nice location
Decor is very blah and kitchen lacked a lot of basics. Wish the header wasn’t “pool” because it’s 25 minutes away. We did not use. There is a great closed in “grassy” area that was great for a big dog. There were several gaps in the fence. Location is fun, close to huge park, bars, and restaurants. We could also hear every step the guests above us took when they came in and out. Overall, it worked for us because we just needed a clean place to sleep , but interior could use some love!
Corry S.
Hospedou-se por 5 diárias em out. de 2024
8/10 - Boa
Eric K.
24 de out. de 2024
Pontos positivos: Limpeza
Nice place
Overall, it is a very nice location and space.
There was one small issue with the outside gate lock; property managers were pretty quick to respond and address it.
Could use a light in the outside area by the front door.
Would stay here again.
Eric K.
Hospedou-se por 3 diárias em out. de 2024
10/10 - Excelente
Joanna W., Alabama
20 de out. de 2024
Pontos positivos: Limpeza
Comfortable and cozy
This place was perfect for the three of us. It was clean, the beds were comfortable and even had 2 roll out beds that were super soft. Only thing we found lacking was over mirror in bathroom no lighting making it difficult to see well for 2 females getting ready in there.
Joanna W.
Hospedou-se por 3 diárias em out. de 2024
4/10 - Insatisfatória
John G., Salem, Ohio, USA
10 de mai. de 2024
Pontos negativos: Limpeza
Don't
Numerous issues from lack of lighting in bathroom, cleanliness, electrical issues causing breakers to snap, poor bed, trash in parking area.
Certainly wouldn't recommend.
John G.
Hospedou-se por 4 diárias em mai. de 2024
10/10 - Excelente
Maureen H.
17 de abr. de 2024
Pontos positivos: Limpeza
Celebrating
When your grandchild loves celebrate with a River Street birthday party! So nice to be so close, and not have to pay $$$ for a place to stay! We spent our days walking thru the shops, and our evenings relaxing in a home like atmosphere!!
Thank you
Maureen H.
Hospedou-se por 8 diárias em abr. de 2024
8/10 - Boa
Keith M., Richmond IN
13 de abr. de 2024
Pontos positivos: Limpeza
Good stay
Easy access, clean and welcoming. A bit of a strange layout just a few windows. Kind of creepy street entrance, couldn’t always get the gate to work. Walkable to plenty of bars and restaurants and downtown. Noise from upstairs neighbors (footsteps from little kids). Overall decent stay
Keith M.
Hospedou-se por 5 diárias em mar. de 2024
4/10 - Insatisfatória
Rex A.
27 de set. de 2023
Pontos negativos: Limpeza
Disappointed, would not recommend
I choose this property due to it being close to the park and had off street parking. When we arrived we could not get into our assigned parking spot due to friends of the neighbors parked illegally in the roadway and overflowing trash cans in the way. There was a strong odor of a dead animal in the trash cans and flies buzzing all around it. I called the management and they sent someone to spray the can with bug spray, but the odor and trash remained for the entire stay. Called about parking after the problem continued the next day and was advised I could park on the street. Explain I rented the place because of off street parking. The trash cans in the bedroom had not been emptied and no trash bags were available, housekeeper need drop off bags later that day. Later that night we discovered items left under the sheets by the mattress left behind from other guest and a dirty bed sheet in the top of the closet. The second day we found out all the outlets on the wall by the stove and countertop did not work, didn’t call because it was not an emergency. The listing states to be respectful of neighbors, but they are part of the problem. Most of them were collage students that were loud and disrespectful. (One evening arguing going on and windows broken out right next door) The listing also states that there may be noise from above rental. We can say this is a YES for sure. The people (10 ladies) staying upstairs were trying their best, but you are going to hear it all.
Rex A.
Hospedou-se por 4 diárias em set. de 2023
6/10 - Ok
Trish M.
15 de ago. de 2023
Girls trip
The air mattress we had the first night was flat in the morning. We attempted to use the pull out sofa which was broken and had a very dirty sheet on it. For a five day stay with 4 people we were only given 2 rolls of toilet paper. The pictures of the pool were false advertising.
Trish M.
Hospedou-se por 5 diárias em ago. de 2023
10/10 - Excelente
Marsha M., Christiana
6 de ago. de 2023
Pontos positivos: Limpeza
Super clean
The place was super clean when we checked in. Everything was great. The upstairs guests were noisy but nothing unbearable.
Marsha M.
Hospedou-se por 4 diárias em jul. de 2023
10/10 - Excelente
James M.
16 de jun. de 2023
Pontos positivos: Limpeza
Nice hideaway.
Everything that you see in the pictures is accurate, it is a cozy house and located very near to the heart of Savannah.
James M.
Hospedou-se por 4 diárias em jun. de 2023
10/10 - Excelente
Summer B.
25 de mai. de 2023
Pontos positivos: Limpeza
Weekend getaway
Beautiful property. The apt was much larger than I anticipated. Very clean and comfy bed! Would stay here again without a doubt!
Summer B.
Hospedou-se por 3 diárias em mai. de 2023
10/10 - Excelente
Margery B.
7 de abr. de 2023
Pontos positivos: Limpeza
A Savannah Get-Away
The decor was perfect, new but Savannah styled. Everything was stocked, immediate response from Vrbo team. Close enough to town, but far enough to keep it quiet. A perfect spot to enjoy Savannah.
Margery B.
Hospedou-se por 5 diárias em abr. de 2023
10/10 - Excelente
Elizabeth S., Ft. Myers, Florida
14 de mar. de 2023
Pontos positivos: Limpeza
delightful
This was a cute little place. Our first time with a VRBO. Will definitely do it again
Elizabeth S.
Hospedou-se por 4 diárias em mar. de 2023
8/10 - Boa
Mary H.
23 de nov. de 2022
Pontos positivos: Limpeza
Excellent Location for the Price
Great place to stay that is a good walking distance from downtown Savannah. Easy to get to and with its own dedicated parking spot behind the unit you will not need to worry about finding a close spot to leave your car.
The only thing we would have liked is for there to be a light over the bathroom mirror.
Mary H.
Hospedou-se por 4 diárias em nov.. de 2022
10/10 - Excelente
Joy P.
25 de out. de 2022
Pontos positivos: Limpeza
Quaint and cozy
We loved it! It was absolutely the cutest! The exposed brick was really awesome. The only thing I would add is some plants in the garden to make it a nice place to sit out and drink coffee in the morning.
Joy P.
Hospedou-se por 4 diárias em out. de 2022
10/10 - Excelente
Alita m.
2 de set. de 2022
Pontos positivos: Limpeza
Southern Belle was very responsive when minor questions asked
We loved staying here! The upstairs neighbors clanked around a little bit just as the other reviewers stated, but not as bad as I thought from their descriptions. Again, when we had questions, Southern Belle got back to us and addressed anything quickly. We would stay here again.
Alita m.
Hospedou-se por 6 diárias em ago. de 2022
8/10 - Boa
Carrie W.
27 de abr. de 2022
Pontos positivos: Limpeza
It was a short get away to catch up with a dear friend.
We both enjoyed the stay. It would have been nice if we could have used the front door. Because of the iron gate we couldn't get in,so we I had to use the back door.
We also enjoyed the close walk to the park, and grocery store.
Carrie W.
Hospedou-se por 3 diárias em abr. de 2022
6/10 - Ok
Anneliese G.
28 de jan. de 2022
Pontos positivos: Limpeza
Comfy
The house was comfy but the neighbors are loud.
Anneliese G.
Hospedou-se por 3 diárias em jan. de 2022
8/10 - Boa
mark y.
28 de jun. de 2021
Pontos positivos: Limpeza
Alert to surroundings.
Neighborhood and surrounding area are sketchy.
mark y.
Hospedou-se por 4 diárias em jun. de 2021
6/10 - Ok
Karen M., Monroe, NC
11 de jun. de 2021
Pontos positivos: Limpeza
Not The Greatest, But Not The Worst
The Good:
The location is relatively close to just about anywhere in Savannah. The rental company sent multiple emails about expectations and policies regarding my stay. I felt comfortable with the contactless check-in process. The unit was thoroughly cleaned prior to our stay, which was a relief since we are still in a pandemic. The unit was budget-friendly compared to the hotel chain I usually book with.
The Bad:
A Change of Place is not a quiet place. Apparently, this location was completely renovated several years ago. Unfortunately, the floors separating the main level unit from the garden level unit were not insulated adequately. Our neighbors woke us up at 1:00am on our first night and that was AFTER Lydia reached out to them earlier that evening when we first complained about the noise levels. The next group of renters that arrived the following day were also loud at various times. They were yelling across the room to one another and intentionally stomping. I felt like we were in the Geico clogging commercial. I didn't bother to complain again because it hadn't really helped the last time. Not because Southern Belle wouldn't have reached out to them, but simply because people these days are just inconsiderate of others. The bedroom window is a single pane of glass and is located next to a busy street that is also used frequently by the nearby fire station.
The power went out on our first night. I let Georgia know the following day that the cable was not working. She said she would see about getting it cut back on, but it still wasn't on when we checked out 3 days later. It wasn't the end of the world, but it rained a lot during our stay so we spent more time in the rental and it would've been nice to be able to watch tv.
Parking can be a pain. You are designated one parking space on a patch of dirt. I tracked dirt and mud in my car and in the kitchen. Also, I had to squeeze my compact car between the other renter's SUV and property trash bins. I was constantly afraid I was going to hit one or the other every time I went somewhere.
None of these complaints are Southern Belle's fault, but things did occur during my stay that lessened my experience. While I would consider using Southern Belle again, I would not stay at this particular location unless the owner's of the property paved/gravelled the parking area and worked on dampening noise levels.
Karen M.
8/10 - Boa
Kutanya C.
12 de mai. de 2021
Pontos positivos: Limpeza
Get Away
Great!
Kutanya C.
Hospedou-se por 3 diárias em mai. de 2021
6/10 - Ok
Debra S.
19 de jul. de 2020
Pontos positivos: Limpeza
Just Okay
The Good--The apartment was beautifully decorated. Just the right size for me and my daughter. The bed was so comfortable. Some mornings, I didn't want to get out of the bed.
The Bad--The upstairs residents were so loud. It was like they were stomping on the floor or throwing things on the floor to make loud noises. Some nights, the noise lasted until midnight. The cable and internet were out during my entire stay. Customer service was horrible. No return calls to my voice messages, emails, or text messages. When I was able to speak to someone, they basically stated that the internet issue wasn't the rental company's fault and did not attempt to offer any resolution. I was very disappointed in the lack of customer service.