4/10 - Insatisfatória
Betsy M.
12 de jun. de 2023
Pontos negativos: Limpeza
Broughton street
House was not as pictured in terms of cleanliness and presentation. The tub in one of the bathrooms was dirty and there was mold/mildew all around the house. The tub in the master bathroom was "out of order" and not functional. In a seperate bathroom there was an excessive amount of water leaking from the outside of the house through the French doors. When the company was notified of this they did a temporary patch job. After our stay, it took many days before the management team contacted us regarding our concerns that we voiced during our stay and they were highly unprofessional. When we further explained to the office our poor experience, they were very defensive and stating that because of the houses age, leaks and mold/mildew are expected. They also provided minimal compensation for the inconveniences and false advertising. While I understand that historic homes come with certain character, the house should be prepared for guests to enjoy without leaks, mold/mildew and dirty/non-functional bathrooms. Based on this, I do not feel like the price of the home is justified and I would warn people before considering this booking.
Betsy M.
Hospedou-se por 3 diárias em mai. de 2023