4/10 - Insatisfatória
Edward, Burlington
Viagem em grupo
3 de out. de 2025
Pontos negativos: Condições e instalações da propriedade
My wife and I stayed at the Microtel Inn & Suites in Sault Ste. Marie for three nights, and I regret to say that our experience fell short of expectations.
We were placed in a wheelchair-accessible room, despite not requesting one. The bathroom sink would not drain, the showerhead leaked and sprayed water across the floor and onto us, and the absence of a vanity made the room impractical for our needs. When I asked to be moved, the afternoon front desk attendant on duty bluntly informed me that the Inn was fully booked and said only that maintenance would resolve the issues. The maintenance worker later confirmed he could not fix them. I was then told we would only be able to move rooms on the final day of our stay.
When we returned on the third day, the evening attendant was unaware of any such arrangement. Thankfully, she was able to move us, but by this point the lack of communication and delayed response had already caused significant inconvenience.
I hope these issues will be addressed to prevent similar experiences for future guests.
Edward
Hospedou-se por 3 diárias em set. de 2025
