8/10 - Boa
Sarah K., USA
23 de jun. de 2025
Pontos positivos: Limpeza
Good experience, some improvement needed
The location of the cabin is great (a small community with plenty of privacy). The path for the Saugatuck Dune Rides runs right through the back yard so there are dune buggies back and forth multiple times a day. They weren't too loud so it didn't bother us, but would have been nice to know ahead of time. Communication with the property manager(s?) could have been better. One of the toilets didn't work (basement) and when we informed them, they advised us to use the other 2 bathrooms and they would address it later as long as it wasn't actively leaking. With 4 adults and 2 small children, 3 bathrooms was a key reason for booking so that was disappointing. We also would have liked to have had a fire in the fire pit, but no wood was provided. We inquired and were told there was a bundle of firewood on the property. The only one we could find was right under the porch (see photo), consisting of two logs and some old newspapers. Again, disappointing, but not a deal breaker. We were aware that the temps in Michigan in June could be cold. The cabin comes equipped with a Nest thermostat, which is easy to use with IF you have access to the app that controls it. We did not. There were times that we wanted to turn on the heat (esp. at night) and there was no way to do so. When communicating with management, I was sent a tutorial video on how to use the Nest thermostat (that stated to utilize the app). This was super frustrating. Would book again, but customer service could be improved.
Sarah K.
Hospedou-se por 7 diárias em mai. de 2025