Property is fairly clean although fridge was dirty. Host offered to send cleaner back but we already tidied and put food in. Cleaner said she had to order soap and it was delivered promptly but there was no shampoo. Host said "essential supplies" did not include soap and shampoo and guests have to bring their own?! The listing should be more clear. The problem was after the stay. I was charged $1,500 damage fee when it was the previous renter that caused the damage. Host acknowledged it was HER TEAM's MISTAKE but my credit card was still charged $1,500. I had to fight via email, text, phone calls with host & VRBO to start the refund process. It was very stressful & disappointing 6 days because the issue was between the Host and VRBO, and I'm the victim who is out of pocket. Host finally initiated the refund but it was only for $1,407 and not the full $1,500 amount. VRBO said it'll take 15 business days to process the refund. Host accepted e-transfer when I extended my stay for an extra night, but she refused to respond to my 4 requests to e-transfer me the $93 outstanding refund amount, with no explanation. VRBO now sent me an email on her behalf that she will initiate a refund request for $93. I asked her for confirmation for the $93 refund request but have not received it yet. It's very poor service & disrespectful that the Host resists to give me a full $1500 refund when SHE made the MISTAKE to charge the WRONG GUEST for the damage. I will never rent from this Host.
