Piscina externa, espreguiçadeiras

Avaliações de SureStay Hotel by Best Western Sarasota Lido Beach

2.5 out of 5

Avaliações

7,4

Boa

Nota 10 - Excelente. 165 de 556 avaliações" "
Nota 8 - Boa. 164 de 556 avaliações" "
Nota 6 - Ok. 123 de 556 avaliações" "
Nota 4 - Insatisfatória. 53 de 556 avaliações" "
Nota 2 - Terrível. 51 de 556 avaliações" "

7,6/10

Limpeza

7,8/10

Serviço e funcionários

7,2/10

Comodidades

7,0/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Ignácio G P F

Pontos negativos: Limpeza e condições e instalações da propriedade
Quarto velho e sem conservação!!!
As fotos enganam um pouco!!! O quarto é velho e mal cuidado, além de não muito limpo e com cheiro um pouco desagradável!!!! Só fiquei uma noite, mas o check in foi rápido e descomplicado, e sobre serviço não posso avaliar!!! Não ficaria novamente!!!
Hospedou-se por 1 diária em nov. de 2017
THANKS FOR STAYING WITH US

10/10 - Excelente

Heather

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Above and beyond service.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Hotel Manager em 25 de abr. de 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you received above and beyond service during your stay. Providing exceptional service is our priority, and we're delighted that our team exceeded your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 - Ok

Brandee

Good hotel for the price.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 18 de abr. de 2024
Dear Guest,Thank you for choosing our hotel and for your positive feedback! We're delighted to hear that you found our accommodations to be good value for the price. We strive to offer comfortable and affordable stays for all our guests. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 - Boa

Peter, Spring Hill

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear Peter,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that overall you had a positive experience during your stay.We apologize for any inconvenience you may have experienced and assure you that we will address the issues you've mentioned to ensure a better experience for our future guests.If there's anything specific we can improve upon or if you have any further feedback, please feel free to let us know. We value your input and hope to welcome you back for an even better stay in the future.Best regards,Hotel Manager

2/10 - Terrível

Donna

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very outdated, poorly managed, rooms were not clean, and we will never recommend this hotel to anyone!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 8 de abr. de 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback regarding the cleanliness, management, and condition of the rooms is concerning, and we take it seriously. We apologize for falling short of your expectations and for any inconvenience caused. Rest assured, we will address these issues with our team to ensure improvements are made. We appreciate your honesty, and we hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

10/10 - Excelente

Cynthia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk needs to reduce pungent smell
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 15 de abr. de 2024
Dear Guest,Thank you for bringing this concern to our attention. We apologize for any inconvenience caused by the pungent smell at the front desk. Ensuring a pleasant environment for our guests is important to us, and we will address this issue promptly to improve the experience for everyone. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Manager

4/10 - Insatisfatória

James

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Property is very old and it appears that few, if any, upgrades have been done. Room had a sour smell. A/C unit kept kicking off. One wall had no power to the outlets and lamp. Extremely overpriced for that quality of room.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 8 de abr. de 2024
Dear Guest,We apologize for the dissatisfaction you experienced during your stay. Your feedback regarding the condition of the room and amenities is concerning, and we take it seriously. We will investigate these issues immediately and address them with our team to ensure improvements are made. We understand your frustration and apologize for falling short of your expectations. Your comments are valuable to us, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Manager

4/10 - Insatisfatória

Mariana

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 18 de abr. de 2024
Dear Mariana,Thank you for taking the time to leave a review. We're sorry to hear that your experience with us fell short of your expectations. Please know that we take all feedback seriously and will use your comments to address any areas needing improvement. If there are specific issues you'd like to discuss further, please don't hesitate to reach out to our management team. We hope for the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - Excelente

Kaitlyn

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 19 de mar. de 2024
Dear Kaitlyn,Thank you for your outstanding rating! We're delighted to hear that you had a wonderful experience during your stay with us. If you have any further comments or suggestions, please don't hesitate to share them with us. We look forward to welcoming you back for another fantastic stay.Sincerely,Hotel Manager

8/10 - Boa

Kimberly

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The owners are kind and helpful. The rooms are sufficient and the continental breakfast is just right. Very close to airport and The amazing Ringling museum.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel manager em 12 de mar. de 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you found our owners kind and helpful, our rooms sufficient, and our continental breakfast just right. We're also delighted that our convenient location near the airport and the amazing Ringling museum enhanced your stay. Your satisfaction means everything to us, and we can't wait to welcome you back soon.Sincerely,Hotel Manager

2/10 - Terrível

Santa

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 1 de abr. de 2024
Dear Guest,We're truly sorry to hear about your disappointing experience during your stay with us. Your feedback is essential, and we take it seriously as we strive to improve our services. We apologize for any inconvenience caused by the cleanliness issues you encountered. Rest assured, we will address these concerns with our housekeeping team to ensure such incidents are not repeated in the future. We appreciate your candid feedback and hope to have the opportunity to make it right on your next visit.Sincerely,Hotel Manager

2/10 - Terrível

Anna

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 30 de mar. de 2024
Dear Anna,We're deeply sorry to learn that your experience fell short of your expectations. Your satisfaction is of utmost importance to us, and we would appreciate the opportunity to discuss your concerns further. Please reach out to us directly so we can address any issues you encountered during your stay and work towards resolving them. We value your feedback and hope to have the chance to regain your trust in the future.Sincerely,Hotel Manager

10/10 - Excelente

Helen

Viagem com a família
Pontos positivos: Comodidades
Older hotel but staff wonderful and clean
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel manager em 8 de mar. de 2024
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you found our staff wonderful and appreciated the cleanliness of our hotel. While we may be an older establishment, we take pride in providing excellent service and maintaining a clean environment for our guests. Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

8/10 - Boa

Steven

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The staff and management were really wonderful and caring.
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Hotel manager em 1 de mar. de 2024
Dear Guest,Thank you for your kind words about our staff and management. We're delighted to hear that you felt cared for during your stay. Our team strives to provide exceptional service to all our guests. We look forward to welcoming you back soon!Sincerely,Hotel Manager

4/10 - Insatisfatória

Ron

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Room smells. The shower from the floor above leaked onto my toilet seat. A few bugs were moving under the sink.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel manager em 26 de fev. de 2024
Dear Guest,Thank you for bringing these issues to our attention. We apologize for any inconvenience caused during your stay. Rest assured, we take cleanliness and maintenance very seriously, and we will address these issues promptly to ensure a more pleasant experience for our guests in the future. If you have any further concerns, please don't hesitate to reach out to our front desk staff. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

6/10 - Ok

Geydi

Hospedou-se por 4 diárias em fev. de 2024
Resposta de Hotel Manager em 21 de mar. de 2024
Dear Geydi,Thank you for sharing your feedback with us. We appreciate your input and will use it to make necessary improvements to enhance the experience for our guests. If there are specific areas you believe we can improve upon, please let us know. We hope to have the opportunity to welcome you back and provide you with a better stay in the future.Sincerely,Hotel Manager

10/10 - Excelente

Justin

Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 21 de mar. de 2024
Dear Justin,Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 - Excelente

stephanie

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is a hidden gem..room was super clean and quiet...Id come back anytime
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 19 de fev. de 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you found our property to be a hidden gem and that you had a super clean and quiet room. It's great to know that you enjoyed your stay and that you would come back anytime. We look forward to welcoming you back for another fantastic experience in the future.Sincerely,Hotel Manager

10/10 - Excelente

Silvia

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The people at the front desk where great they really made the stay great for me and my crew of guys let us go in the pool after hours very acomidating for a big group would definitely book again
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel manager em 12 de fev. de 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that our front desk team went above and beyond to ensure you and your crew had a fantastic stay. We're glad you enjoyed the pool and that we could accommodate your group. Your satisfaction is our priority, and we look forward to welcoming you all back for another enjoyable stay. See you soon!Sincerely,Hotel Manager

8/10 - Boa

DANA M.

Pontos positivos: Limpeza, serviço e funcionários e comodidades
The place was nice enough - clean, comfortable bed. It sits on a very busy street; however, I figured out how to manuever around. It's not fancy, but provided what I needed.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel manager em 6 de fev. de 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel clean and comfortable, and that it met your needs during your stay. We understand that our location on a busy street can be challenging, but we're glad to hear that you were able to navigate around easily. Your feedback is appreciated, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

8/10 - Boa

Lori

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean, friendly
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel manager em 5 de fev. de 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and our staff friendly. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Manager

2/10 - Terrível

Peter

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
On January 25, 2024, we checked into the Best Western SureStay in Sarasota-Lido Beach after making a reservation through Expedia. I chose this hotel because it was affiliated with Best Western. I was in the hotel industry for 45 years and managed several Best Western Hotels. I was always impressed with Best Western’s quality and rigid standards. This was one of the worst hotel rooms I have ever seen. Best Western should be ashamed to allow its name on this dump. Expedia should be ashamed to accept reservations for it. After moving our bags into the room and unpacking, we realized that the room was filthy and smelled strongly of cigarette smoke. We left the door open to let in some fresh air, but after a while we noticed some rather unsavory-looking characters in front of our door. We were forced to close the door. After about an hour, I was having difficulty breathing and decided that we could not stay in this room. It was so bad that I decided to take photographs. We packed our bags and left. I went to the desk to inform the staff that, because of the smelly, dirty room, we would not be staying. The owner/manager came out and refused to refund our room charge. I told him we would take it up with Expedia. We left and checked into a Hilton across the street. Here are the problems I encountered with this room: The smell of cigarette smoke was overwhelming. There were burn holes in the bedspread. The sheets were old, worn and damaged. The deadbolt lock did not work and the door
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel manager em 2 de fev. de 2024
Dear guest,We apologize for any confusion regarding your reservation. Based on the information provided, it seems that you booked a smoking room through Expedia.com, and our front desk team allocated a smoking room accordingly. We understand that you requested a refund, but as the reservation was non-refundable, we were unable to process it. We apologize for any inconvenience caused and appreciate your understanding.Sincerely,Hotel manager

10/10 - Excelente

Lori

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel manager em 30 de jan. de 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - Excelente

Mirjana

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was quiet. Bed felt great and shower worked very well. I was actually impressed for $100 room! Thank you! I would definitely stay again!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel manager em 29 de jan. de 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed a quiet stay with a comfortable bed and an efficient shower. We're delighted to have exceeded your expectations for the value. We look forward to welcoming you back for another great experience.Sincerely, Hotel Manager

2/10 - Terrível

Joshua

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
With door closed, could see entirely around door frame. Cockroach in bathroom, entire place smelled like pot. Random people browsing around parking lot, was amazed windows were still intact in vehicle when we left first thing in morning. Dont recommend anything about the place
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel manager em 22 de jan. de 2024
Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. This falls far below our standards, and we deeply regret any inconvenience and discomfort caused. Your feedback is taken seriously, and we are addressing the issues immediately to ensure such incidents do not happen in the future. We appreciate you bringing this to our attention and sincerely hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Gus

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This hotel was maybe a two star old roadhouse 2 story dirty highway motel.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel manager em 18 de jan. de 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate more details to understand how we can improve. If there are specific concerns you'd like to share or if there's anything we can do to address your experience, please contact us directly. We value your input and hope to have the opportunity to make things right.Sincerely, Hotel Manager

2/10 - Terrível

Albani

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Say there’s a vending machine but most the drinks are sold out and this was during our 3 day stay and they were always sold out of water. cockroaches, very loud noise from other departments
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel manager em 31 de jan. de 2024
Dear Guest,Thank you for sharing your experience, and we sincerely apologize for the inconveniences you encountered. We take your feedback seriously and will address the vending machine, water availability, pest issues, and noise disturbances to ensure a more pleasant stay for our future guests. Your insights are invaluable, and we appreciate your understanding.Sincerely,Hotel Manager

10/10 - Excelente

Kevin

Pontos positivos: Comodidades
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel manager em 3 de jan. de 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 - Terrível

Joshua

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel manager em 20 de jan. de 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 - Ok

Jiahui

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Just a motel
Resposta de Hotel manager em 29 de dez. de 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - Excelente

peter

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
exceptional reno on an old facility. well organized and most accommodating
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel manager em 7 de dez. de 2023
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our renovation on the old facility exceptional and that our team provided a well-organized and accommodating experience. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to share. We appreciate your support and look forward to welcoming you back for another pleasant staySincerely, Hotel Manager

4/10 - Insatisfatória

Michael

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Very Over-rated.
This property is rated much higher than it deserves. It is located on a very busy, noisy, road where the noise goes right through the walls. The noise from the upstairs renter was hip-hop music that went late into the night. The internet, amazingly, didn't work after repeated visits to the office to complain. It never did work. Neither did the telephone to the office. It was completely dead. The tub needed a good cleaning, and a stopper, as did the sink. I would never stay at this property again, even though the owner at check-in asked us to give him a "five star" review if we were happy with our stay.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel manager em 6 de dez. de 2023
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we regret that we fell short of your expectations. We take these issues seriously and will address them promptly to ensure a better experience for our guests in the future. We appreciate your candid comments, and we hope you would reconsider staying with us, allowing us the opportunity to provide a more satisfactory stay.Sincerely, Hotel Manager

10/10 - Excelente

Caridad

Pontos positivos: Comodidades
Excellent
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Hotel manager em 28 de nov. de 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - Excelente

Taniushca

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good, excellent staff and service!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel manager em 13 de nov. de 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 - Excelente

Juana Francisca

Pontos negativos: Comodidades
I like the attention
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Hotel manager em 6 de nov. de 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 - Ok

Steven

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel manager em 1 de nov. de 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 - Excelente

Berrynton Arony

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Muy buen aspecto
Hospedou-se por 6 diárias em out. de 2023
Resposta de Hotel manager em 16 de out. de 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - Excelente

Jones

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed a night with our kids. Came to FL to visit family. Room was incredibly clean and spacious. Mattresses were great! Staff was accommodating. The pool area is adorable. Wish we had more time to enjoy. Yes, it's by the airport and near to downtown. We saved over $100 by booking our stay here. Great room for the value. We were very comfortable and slept great!!! Would highly recommend.
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel manager em 30 de set. de 2023
Dear Guest,Your kind words mean so much to us, and we're pleased to get such great feedback from you. I'm glad you will stay again and recommend us to others. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us.Sincerely,Hotel Manager

10/10 - Excelente

Randy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Place is clean and quiet
Hospedou-se por 3 diárias em set. de 2023
Resposta de Hotel manager em 24 de set. de 2023
Dear Guest, Thank you for your great review! I'm so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

10/10 - Excelente

Matilda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Booked a room suite with sofa bed for the family. When I arrived, the frontdesk staff had gave us a free upgrade with twin rooms which was an extra bonus. Hotel was clean, neat and extremely comfortable. Nice and immaculate pool for a relaxing end to the day. Excellent wi-fi network. Mattress is cozy and comfortable. Few steps away from the airport, free parking and a five minute drive to the beautiful lido key beach. A great location if visiting the amazing twin of Sarasota and Bradenton.
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel manager em 8 de set. de 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 - Boa

Memphis

Hospedou-se por 1 diária em jul. de 2023
Resposta de Hotel manager em 11 de ago. de 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 - Excelente

Paola

Hospedou-se por 1 diária em jul. de 2023
Resposta de Hotel manager em 5 de ago. de 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - Excelente

Jessica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The check in and check out staff were wonderful and helpful. The room was clean and spacious. Staff was very attentive and good variety of breakfast items.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Hotel manager em 3 de jul. de 2023
Dear Guest, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

2/10 - Terrível

Ronni

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
La peor
Resposta de Hotel manager em 26 de jun. de 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 - Boa

Julia

Pontos positivos: Condições e instalações da propriedade
Staff were friendly and property was quiet, very close to many beaches and great restaurants.
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Hotel manager em 6 de jun. de 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

4/10 - Insatisfatória

Marialejandra

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
We stayed for just one night because we wanted another beach day but the conditions are not the best. Room was kinda dirty with a dead lizard and roach, bathroom corner were dirty as well, the smell wasn’t like a fresh clean, room is dark. As soon my kids woke up we did the check out early morning.
Hospedou-se por 1 diária em mai. de 2023
Resposta de Hotel manager em 1 de jun. de 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 - Boa

Arinze

Hospedou-se por 2 diárias em mai. de 2023
Resposta de Hotel manager em 21 de jun. de 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 - Ok

Daniel

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
The hotel is on the older side and could use some updating. I was put on the second floor of the 2 story building and swear the building bounced when I moved across the floor
Hospedou-se por 1 diária em mai. de 2023
Resposta de Hotel manager em 24 de mai. de 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 - Excelente

Clint

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em mai. de 2023
Resposta de Hotel manager em 25 de mai. de 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 - Boa

Brenda

Hospedou-se por 2 diárias em mai. de 2023
Resposta de Hotel manager em 12 de jun. de 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager