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Avaliações de La Quinta Inn & Suites by Wyndham Sarasota Downtown

2.5 out of 5

Avaliações

6,0
Nota 10 - Excelente. 218 de 1002 avaliações" "
Nota 8 - Boa. 165 de 1002 avaliações" "
Nota 6 - Ok. 168 de 1002 avaliações" "
Nota 4 - Insatisfatória. 218 de 1002 avaliações" "
Nota 2 - Terrível. 233 de 1002 avaliações" "

5,6/10

Limpeza

7,2/10

Serviço e funcionários

5,8/10

Comodidades

5,4/10

Condições e instalações da propriedade

6,2/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Rui

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
O atendimento foi maravilhoso. E o café da manhã é bom ao ser comparado a outros hotéis que fiquei aqui nos EUA, mas fica muito aquém da maioria dos hotéis no Brasil. Minha avaliação negativa foi pelo fato de o elevador não funcionar e me colocaram no 4° andar, as escadas de acesso estavam imundas. O ralo da banheira onde escoa a água do chuveiro estava entupido.
Hospedou-se por 1 diária em jan. de 2023

8/10 - Boa

Vinicius

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Boa escolha
Excelente localização , quarto grande e confortável . Hotel novo . Voltaria com certeza a me hospedar lá .
Hospedou-se por 1 diária em jan. de 2022

2/10 - Terrível

luciana

Viagem em grupo
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pessimo
Hotel velho e sujo. Cheiro horrivel. Carpete velho e fedorento. Cafe da manha um bolinho com café , muita cara de pau dizer q oferece Café
Hospedou-se por 3 diárias em jan. de 2022

10/10 - Excelente

Ricardo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bom hotel
Bom custo benefício. Me hospedaria novamente sem dúvidas!
Hospedou-se por 2 diárias em dez. de 2021

10/10 - Excelente

Dale

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and clean
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Dale

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and clean
Hospedou-se por 3 diárias em abr. de 2024

2/10 - Terrível

Keela Joan

Pontos negativos: Limpeza e comodidades
They checked us in a room that wasnt cleaned , elvator was not working and we were on the 4th floor the room keys dont work right away, the breakfast is very "meh".
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 8 de mai. de 2024
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the numerous issues, that you had experienced.

10/10 - Excelente

Rebecca

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is old and they are in the process of remodeling the rooms, the room we had on the first floor is outdated but quite clean. The bedrooms were comfortable and the gentleman who checked us in was very accommodating. I would stay here again !!
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 7 de mai. de 2024
We are happy to hear that you enjoyed your stay with us at La Quinta Inns & Suites. We truly want all of our guests to find comfort at our hotel. Thanks for staying with us and thanks for taking the time to let us know how your stay was. We hope that when you are in the Sarasota area you will stay with us again.

2/10 - Terrível

Michael

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
Sink faucet was broke along with the elevator, and the stairs were sticky from all the garbage The service workers drag down them
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 7 de mai. de 2024
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the issues, that you had experienced. I have shared your comments with my maintenance team for immediate attention.

8/10 - Boa

William

Viagem de negócios
Pontos negativos: Condições e instalações da propriedade
The elevator was down all week. I had to use the stairs the whole time and I happen to have a ankle injury that made it unpleasant
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 7 de mai. de 2024
William, I am terribly sorry you were inconvenienced. We do thank you for staying with us and for posting your review.

8/10 - Boa

Victor

Pontos negativos: Limpeza e condições e instalações da propriedade
Breakfast was good.. hallways and bathroom sold and unkept
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 1 de mai. de 2024
We thank you for staying with us! Glad you enjoyed our breakfast and we hope you will visit us in the future.

4/10 - Insatisfatória

Alok

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The whole hotel stinks , need to upgrade the carpets and floor it’s horrible smell.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Thank you for your feedback about your stay. We’re sorry the hotel didn’t meet your expectations. We’ll share your comments with our maintenance team.

10/10 - Excelente

Rose

Viagem com a família
Wry pleasant atmosphere
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Thanks for staying with us Rose! We appreciate your comments.

2/10 - Terrível

Marilyn, North Creek

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The place was not the LaQuinta standard! We were put in a "renovated" room...the curtain was dirty; the lampshades were stained; the tile floor was dirty; there were holes in the walls; etc. Pathetic
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the numerous issues, that you had experienced. I have shared your comments with my maintenance team for immediate attention

4/10 - Insatisfatória

Victor

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Needs better upkeep
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Thank you for writing your review and staying with us.

6/10 - Ok

Jennifer

Viagem com a família, Viagem com animais de estimação
Pontos negativos: Condições e instalações da propriedade
the bedding appeared clean but the shower had mold, the bathroom fan did not work , the air conditioner smelled a bit moldy. The hotel is getting rundown looking.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Thank you for taking the time to let us know how we are doing. I have shared your feedback with my staff and we are working to correct your concerns.

10/10 - Excelente

Jennifer

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Glad you enjoyed your stay! Thank you for posting your review.

8/10 - Boa

Rayssa

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
We appreciate your review. Thank you for staying with us.

10/10 - Excelente

Peter

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Staff were all great, room was immaculate, property itself was a dump. Broken down, falling apart, breakfast was inedible, wifi didn't work.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Thanks for your review and for staying with us.

6/10 - Ok

Michel

Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 7 de mai. de 2024
Thank you for staying with us and for posting a review.

4/10 - Insatisfatória

Paul

Viagem com família e crianças pequenas
Pontos negativos: Comodidades e condições e instalações da propriedade
This hotel needs some loving. Definitely not worth what we paid for the room. It needs updating. I felt like I was in 1985 again. Very worn and in need of Updating. Chipping paint bugs in ceiling light in bathroom.. mattresses caved in. Could be a nice place and worth the money if shut dpwn and renovated for a month. But wad told La Quinta inn buy oot order properties thos is th e norm for them . Wont be staying with this hotel chain again. Feel sorry for employees the stuck stuck with complaints and not their fault. Its what they have to work with.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Thank you for sharing your comments about your experiences. We appreciate you taking the time to post your comments about your stay, and we're sorry our hotel did not meet your expectations.

10/10 - Excelente

Jay

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Glad your had a good stay with us. Thank you for posting your review.

10/10 - Excelente

Joni

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Thank you for the positive feedback! It’s great to know your stay with us at La Quinta Inn & Suites Sarasota was as good as we had hoped it would be. We’re looking forward to having you again as our guests!

2/10 - Terrível

Luis

The worst experience
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 25 de abr. de 2024
We are sorry to hear that you had this experience. Thank you for posting your comments.

8/10 - Boa

Bev

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Breakfast,convenient,affordable,quiet
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 25 de abr. de 2024
Thanks Bev for posting your review.

6/10 - Ok

Daniel

Viagem de negócios
I didn't feel like the area was all that safe ,,,, seemed declining
Hospedou-se por 5 diárias em mar. de 2024
Resposta de General Manager em 25 de abr. de 2024
We appreciate your review and thank you for staying with us.

10/10 - Excelente

Omar

Pontos positivos: Comodidades e condições e instalações da propriedade
Muy tranquila bueno para descansar
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Nos alegra que haya disfrutado de su estancia con nosotros. Gracias por publicar tu reseña.

6/10 - Ok

Cindy

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
the furniture in the room was a bit tattered and the smoke detector only had the wires hanging out of it. The AC was working but you couldn't adjust the temperature. Very noisy in hallways. For $200 per night, I would expect more than what I got.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 25 de abr. de 2024
Thank you for your review. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction is very important to us and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests.

2/10 - Terrível

Lisa A

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The area and things that go on in this section of town are not for me. I was very happy with staff. I saw a man mopping every evening and the housekeepers were always busy cleaning. Friendly and accommodating. All the other reviews are valid. During my stay my rear car window was spit on and I had to go through a car wash/. I also was leered at by one man in particular that was staying an extended period of time . Told front desk and they confronted the man but that’s all that was done. Of course he got mad. Long story/. To make it short I felt VERY unsafe in this area. Once I got to the room I felt ok but I was yelled at and harassed by this man at 9am. I felt the price was way too high. Pull out couch had giant brown stains. Suspected bed bugs. Had to pay by 11am sharp to stay another night or staff pushed you out. I was here on business and this was not convenient. Will eat breakfast w dirty construction workers or strange men leering at you. Just know this is the type of clientele who typically stay here. We moved hotels and the new hotel felt like a palace. I will never stay here again. I would not recommend for vacationing families or single women. Smell on bottom floor extremely bad. Could see shady dealings from my window. That’s the view you will have here. I look back now and think wow I can not believe I stated here.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 25 de abr. de 2024
Thank you for your review. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction is very important to us and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests.

4/10 - Insatisfatória

Judith

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Bathrooms need repair. Mostly Spanish speaking and didn't speak English or understand.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 27 de mar. de 2024
Thank you for your recent stay, for taking the time to review our hotel and for bringing your concerns to our attention. Your review is greatly appreciated as it will be used to enhance the future of our guests’ experiences. We hope to show you a more positive experience as we are in the process of our property improvements

4/10 - Insatisfatória

Xiaoling

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I don’t like this hotel,property conditions is bad, service was not good. but it’s close to downtown
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 27 de mar. de 2024
Thank you for taking the time to write a review, and we are extremely sorry for the experience you mention. The property is currently in the process of improvement, this will include all your concerns. Thanks for staying and we hope to see you again for a more positive experience.

2/10 - Terrível

Gina

Viagem de negócios, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We arrived at 11pm tired from a long day of travel and waited for a half hour for someone to show up to the front desk so we could check in and get some sleep for an early morning meeting. A lady arrived for work 1/2 hour late and didn’t apologize for the inconvenience. She made her way to the desk, set her purse down then proceeded to make it our problem that we showed up at 11 at night. Never mind we had a flight that just got in. We called the hotel but the front desk phone rang and rang. We couldn’t reach anyone at Expedia for help either. My fiancé is in the hotel business and had never experienced anything like it. He would have fired the woman in the spot. She was also rubbing her stuffed nose with her bare hand after giving us our key. Gross.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 27 de mar. de 2024
We would like to offer our sincerest apologies for this issue, and we're very sorry about the experiences you mentioned. We are very concerned about this and take it quite seriously; Thank you for bringing this to our attention so it can be addressed. We will be investigating this and if we find this to be the case action will be taken to prevent this from ever happening again. Thanks for staying and we hope that you will give us the chance to show you a more positive experience.

8/10 - Boa

Cynthia

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 27 de mar. de 2024
Thank you for choosing La Quinta Inns & Suites for your recent stay. Your review will be shared with our team, and we hope to see you next time you are in the area.

4/10 - Insatisfatória

GJENC, Bronx

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Old smelly carpet room was smellt Bathroom not well kept
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 27 de mar. de 2024
Thank you for your recent stay, for taking the time to post a review and for bringing this to our attention so it can be addressed. We are very sorry that your experience was less than perfect. We care deeply about our guests and want you to have the greatest experience when staying with us, this is why we are working towards our property improvements. We hope to see you again for a more positive experience.

10/10 - Excelente

David

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 27 de mar. de 2024
We are happy to see that you enjoyed your stay with us at La Quinta Inn & Suites. We truly want all our guests to find comfort at our hotel. Thanks for staying with us and thanks for taking the time to let us know how your stay was. We hope that when you are in the area you will stay with us again.

4/10 - Insatisfatória

LUDMILA, BROOKFIELD

Viagem em grupo
Pontos negativos: Comodidades
we had a problem with rooms , first room lock didn't work, the second room door didn't locked, they moved us to third room and it was not so nice like the first one. my parents had to call to talk to the manager , no discount was offer , we won't be staying in this hotel again, and I would not refer any of friends to stay there either
Hospedou-se por 5 diárias em mar. de 2024
Resposta de General Manager em 27 de mar. de 2024
We would like to offer our sincerest apologies on behalf of the team at La Quinta Sarasota, we sincerely regret that your experience was less than perfect. The team at the La Quinta Inn Sarasota cares deeply about our guests and wants to provide the most comfortable experience possible. Thanks for letting us know about these issues so they can be addressed, and will be included in our property improvement that is now in progress.

10/10 - Excelente

Gabriel

Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 27 de mar. de 2024
Thanks for your kind review regarding your recent stay at La Quinta Inns & Suites Sarasota. We are so thrilled that you enjoyed your stay with us and we hope to see you again very soon.

8/10 - Boa

Tammy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I was early had to wait on toom ,was fine with waiting, room was clean, bedding fresh, great place to stay,,,
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 27 de mar. de 2024
Thanks for the great feedback! We’re so glad you had such a wonderful stay with us at La Quinta Inn & Suites Sarasota. I will be sure to share your kind comments with the staff, our staff love to hear when they receive positive feedback. Very sorry about the wait, hope to see you again

6/10 - Ok

Barbara

Viagem com a família
Convenient to some of Sarasota’s attractions.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 12 de mar. de 2024
Thank you for staying with us and for posting your review.

2/10 - Terrível

Alfredo

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was the most horrible experience, cockroaches in the room and dinning , rugs stained, bed sheets stained dirty overall,
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 12 de mar. de 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.

4/10 - Insatisfatória

Michael, Brooklyn

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The building was under renovation. No food or drink was available for sale. The complimentary morning breakfast food was acceptable but felt like a college student food service. The hot and cold water service to our room was switched, so hot water came out of the cold water tap of both the sink and the shower and vice versa. The first day waiting for the shower to be warm was frustrating. When we mentioned the issue to the front desk, they acknowledged it was a problem with several rooms, but no mention was made of trying to fix it. On our last day, we checked out and left our bags behind the front desk, as there was no luggage room. When my partner went to collect her bags at about 5 PM no one was around. She just went behind the desk and took her bags. It was a pretty grim experience overall.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 12 de mar. de 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.

4/10 - Insatisfatória

Cecile

Pontos negativos: Comodidades
Room key repeatedly needed re-set, I had no “do not disturb” sign, the gym was not clean, bad smell to most of the hotel. Lovely front desk staff and cheap, close to Lido beach, but I won’t book again.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de General Manager em 6 de mar. de 2024
Thank you for your review. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction is very important to us and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests.

8/10 - Boa

Paul

Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 6 de mar. de 2024
Thanks for your review ... we are glad you enjoyed your stay!

2/10 - Terrível

Taikhoon

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 6 de mar. de 2024
I am sorry you didn't enjoy your stay, thank you for your review.

6/10 - Ok

Arthur

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Everything was average. The room had an odor. The whole hotel needs a refresh. For example, the button to call the elevator was made out of plastic and half of it on the fourth floor was gone. The door knobs were loose and it was difficult to get the door open. The sofa bed had a cushion that did not fit properly and was incredibly uncomfortable.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 6 de mar. de 2024
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the numerous issues, that you had experienced. I have shared your comments with my maintenance team for immediate attention.

10/10 - Excelente

Norbert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 6 de mar. de 2024
Glad you enjoyed your stay with us! Thanks for your review.

4/10 - Insatisfatória

Joan

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The staff were all friendly, pleasant, and helpful. Unfortunately, the hotel didn't live up to the high level of the staff. The elevator was broken, so we had to lug our bags up to the third floor. It was fixed the second day of our stay. Our room was substandard. The bed was lumpy, uncomfortable, and sagged. The carpet had rips and stains. In the bathroom the toilet paper holder was broken away from the wall. The valve on the tub that controls the shower was frozen open, so half the water came out of the showerhead and half out of the tub faucet. The showerhead was also frozen in place, so it was impossible to adjust it to easily stand underneath the meager water flow. The refrigerator had no temperature control, so the water we put in froze by the morning. The room temperature control was noisy and didn't work well, so the room was either freezing or stuffy and warm. Breakfast was pretty good and the staff kept it well-stocked. There were very few outlets in the room, and no outlets for charging electronic devices. We would not recommend this hotel.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 6 de mar. de 2024
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the numerous issues, that you had experienced. I have shared your comments with my maintenance team for immediate attention. Please, feel free to contact me on your next stay and I will personally ensure that your room is in immaculate condition.

6/10 - Ok

Brian

Pontos negativos: Condições e instalações da propriedade
Ok. Parking lot needs to be redone
Resposta de General Manager em 6 de mar. de 2024
Thank you for your review and for staying with us.

6/10 - Ok

Michael

Viagem de negócios
Pontos negativos: Condições e instalações da propriedade
The property is dated, could use upgrades
Hospedou-se por 5 diárias em fev. de 2024
Resposta de General Manager em 6 de mar. de 2024
I am sorry you did not enjoy your stay. Thank you for your feedback and for staying with us.

4/10 - Insatisfatória

Doug

Viagem de negócios, Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Old, dirty, musty, elevators broken, materials piled up in the lobby…
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 23 de fev. de 2024
Doug we are sorry that you did not enjoy your stay with us. We are in the process of making hotel improvements and appreciate you posting your review.