When checking in and seeing what our room options were, we wanted to cancel our booking immediately. The rooms are not the cleanest, and had a problem with hot water at one point. There were stains on the coffee table that the house keeper wouldnât wipe, the floors looked and felt dirty, the couches looked like there never been cleaned.
The room upgrade was a waste of money as the room was very small, view was OK, the beach in the property is very small and not at all what I expected.
When we tried to cancel our booking we were told we wouldnât get a full refund and would lose the 1 night stay as penalty. When asking for cancellation confirmation the staff member was rude, wouldnât provide a receipt, kept rolling his eyes and he spoke in a very low tone, I could barely hear him. Because he wouldnât provide cancellation confirmation, we decided to stay as we thought Expedia wonât provide the rest of the refund without proof!!
The hallways are very musty, the carpets are so dirty and stained. Breakfast was OK, coffee was extra and not included, it was âŹ4/coffee may I add.
I would never stay here again!
