Greetings, Chez Loutcha would like to thank you for your review and support. Best wishes

we are very sorry to see this unacceptable rating. We prefer not to respond to this guest, as they were seeking and used for bargain with 2 ATOs/same period in our facility and discriminated all services for the price paid.

Greetings, hope you made it safely back to US. It is unfortunate to read your review, as it does not tell the real story of what had happened in the hotel- including your disgruntle behavior while demanding luxury setting/modern comfort which does not come with our discounted Expedia pricing. We are a city hotel with a historical existence. We clean and take care of our facilities. Your insult to our staff (in a well know environment of your origin) were unacceptable.

Greetings -Thank you for your rating. It is appreciated. Best Regards from our TEAM.

Sorry to read your review!!! Your feedback with proper review will help us fix your experience with us in this small island. Please let us know your booking ref# and the amount paid for overnight (1night) as well for the service/booking you received.

Bonjour. Nous vous remercions de votre feedback tout en vous souhaitons un bon sejour au Cap Vert. Merci.

Greetings, Thank you for your review and feedback. We are delighted and appreciated. We wish you a wonderful time in Cape verde. Salutations, Merci pour votre avis et vos commentaires. Nous sommes ravis et appréciés. Nous vous souhaitons un merveilleux séjour au Cap Vert.

Thank you for your feedback. It is appreciated and will be taken into consideration for improvement. Hope you enjoyed your stay in Sao Vicente, a Portuguese speaking country. Best Wishes on you next destination.

You read about Chez Loutcha before choosing us; therefore this is really an unfair rating. Please take into consideration the price you paid and the upgrade you received - Beside that we hope that you enjoyed your stay with us and in the Island(s). Best wishes.

Merci pour votre feedback, Il fallait demander si une autre chambre etait disponible. j espere que vous teniez en compte le prix reduit de l hotel, de sa categorie, son emplacement de Ville, de la realite de vie a S. Vicent ainsi que les capacite du pays. Et j espere aussi que vous aviez passe un bon sejour parmi nous - tout en Esperant vous voir une prochaine fois. Merci

Bonjour Pablo. Meci pour le post / feedback. Votre message sera transmise a Madame Loutcha et le personnel. Bonne Journee

Greetings, We are sorry to read this situation / your experience with us. Thank you for your feedback, this will allow us to speak with the staff onsite. Please do not hesitate to contact me directly and see how we can provide you with a different assistance.

Bonjour Mr. Jean Pierre, Merci pour le feedback.

Greetings, Chez Loutcha value the customers' feedback and look forward in making any changes possible. Thank you for your inputs.

Dear Daisy, Sorry to hear that you missed the taxi who did go to the airport to pick you up at your request (see emails). All rooms, small or medium sizes have windows – but it could be what you did not expect for a city hotel. Beside the highlighted points you mentioned, I hope you had a good time in Cape Verde and at Chez Loutcha during your short stay with us. If there is anything we can do, next time if possible, to accommodate you, please do not hesitate to contact me directly, Sincerely. Jacqueline Fontes Chère Daisy,   Désolée d'entendre que vous aviez raté le taxi qui est allé à l'aéroport pour vous chercher - à votre demande (voir les courriels). Toutes les chambres, petites ou moyennes, ont des fenêtres - mais ce pourrait que ce n etait pas ce dont vous vous attendiez dans un petit hôtel de ville. A côté des points mis en évidence que vous avez mentionnés, j'espère que vous aviez passé un bon moment au Cap-Vert et à Chez Loutcha pendant votre court séjour chez nous. S'il y a quelque chose que nous pourions faire, la prochaine fois si possible, pour vous accommoder, n'hésitez pas à me contacter directement, Sincèrement. Jacqueline Fontes

Dear Mikeal, Thank you for your comments. We take a feedback very seriously and will try our best to make the necessary changes to the best of our ability in S.Vicente. Thank you for the rating. Hope beside this, you had a wonderful time with us and in Cape Verde. We look forward in seeing you again. Sincerely, Chez Loutcha

Bonjour, Merci pour votre feedback. J'espère que vous aviez apprécié votre séjour au Cap Vert. Cela aidera la direction à communiquer au personnel et à améliorer le service client. S' il vous plaît n' hésitez pas à me contacter. Je vous souhaite un bon retour Cordialement Jacqueline Fontes

Bonjour madame Sandrine. Nous sommes heureux de recevoir les commentaires, y compris l'excellente note. J'espère que vous avez passé un excellent moment au Cap-Vert et espérons vous revoir. Nous vous souhaitons un bon retour chez vous. L'équipe Chez Loutcha Cordialement, Jacqueline Fontes