2/10 - Terrível
Megan
10 de mar. de 2026
I stayed at Notto for my birthday on February 13, and my experience was positive at first. The room and stay itself were good, but unfortunately everything went downhill when I checked out.
I was told there would be a 4,000 peso hold on my card for incidentals. Instead of placing a hold, they actually charged my card. It has now been almost three weeks, and the hotel has still not been able to reverse the charge.
What’s even more concerning is that they asked me to send my bank account information through WhatsApp in order to process the refund, which felt very unprofessional and insecure. Despite multiple conversations with the manager and hotel staff, I still have not received my refund of over $200 USD.
This has been incredibly frustrating and disappointing, especially since the issue should have been simple to resolve. A mistake like this can happen, but taking weeks without resolving it and asking for sensitive financial information over messaging apps is not acceptable.
I hope the hotel resolves this soon, but based on my experience, I would recommend being cautious with billing and deposits if you stay here.
Megan
Hospedou-se por 4 diárias em fev. de 2026
