Cofres nos quartos, escrivaninha, ferros/tábuas de passar roupa
Verificar disponibilidade

Avaliações de Howard Johnson by Wyndham Santa Cruz Beach Boardwalk

2 out of 5
Howard Johnson by Wyndham Santa Cruz Beach Boardwalk
130 W Cliff Drive, Santa Cruz, CA

Avaliações

7,0

Boa

Nota 10 - Excelente. 186 de 1000 avaliações" "
Nota 8 - Boa. 357 de 1000 avaliações" "
Nota 6 - Ok. 245 de 1000 avaliações" "
Nota 4 - Insatisfatória. 117 de 1000 avaliações" "
Nota 2 - Terrível. 95 de 1000 avaliações" "

7,6/10

Limpeza

7,2/10

Serviço e funcionários

6,2/10

Comodidades

6,8/10

Condições e instalações da propriedade

6,8/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Not a place to stay
The hotel is completely run down. The room we stayed in was small with small beds. Everything is very old. That's fine if you're paying $ 30, which was not our case. Not only the light from the bathroom ceiling was falling but also the dust behind it was apparent. There is a small windowless kitchen with a dim light, an old peeled table, and a rotting oven. The bath tube has a hole covered with a sticker - see pics. The front desk person was not friendly (the front desk works until 7pm) and in the morning when we were leaving the hotel the manager was absolutely rude. We left the place and for the same price we stayed in a 4 star hotel with breakfast.
Hospedou-se por 2 diárias em jun. de 2018
Resposta de m em 14 de jul. de 2018
its not true

8/10 - Boa

Tamarine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was very nice
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Brittany

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Debbie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Santa Cruz stay
We love staying here . Great views close enough to the beach , walking trails etc We weren’t aware of the construction but that was fine The office woman was absolutely wonderful! Huge family with kids running wild and parents not even making a fake attempt at keeping them in line was the only negative
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Elvia

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
greatstay
great stay
Hospedou-se por 4 diárias em dez. de 2023

8/10 - Boa

Kent

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023

8/10 - Boa

Diana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Location is great
Location is great! Short walk to wharf and boardwalk. Room was clean. The balcony had an ocean view just beyond the buildings. Beautiful view of the sunrise.
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Maria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Family getaway
Very comfortable beds, quiet and friendly staff! Only thing was the cable wasn’t working
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Richard

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023

4/10 - Insatisfatória

Tiara

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023

8/10 - Boa

Fumihide

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Victoria Ann

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Carol, Atwater

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was nice. We would ask for a room two rooms to the left of ours as ours was a little noisy. We had a nice balcony, but with NO chairs outside to sit on. Why? Wi-fi was sketchy and didn't work. Breakfast was good, but would have preferred some sugar-free waffle syrup and butter that was not so hard and some plain yogurt (not flavored).
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Daisy

Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

frank

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em ago. de 2023
Resposta de GM em 12 de ago. de 2023
thank you for staying with us

4/10 - Insatisfatória

Michael

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Staff was great. Rooms were not kept up. Toilet very loose, furniture dirty, holes in wall, chipped paint everywhere. TV did not work after first day. Furniture all chipped and pieces missing. I expect a NICE clean upkept room for 200.00 a night. I was very disappointed. Place said it had a pool, it did not. It advertised an actual kitchen, it did not have. Not what I expect for so much money!!
Hospedou-se por 2 diárias em ago. de 2023
Resposta de GM em 12 de ago. de 2023
Thank You for staying with us and has we just took over the management of the motel we will be replacing furniture, floors etc etc by the end the year, so sorry the bad experience

8/10 - Boa

Andi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2023
Resposta de GM em 12 de ago. de 2023
Thank You for staying with us, we appreciate your business

8/10 - Boa

Andrea

Hospedou-se por 1 diária em ago. de 2023
Resposta de GM em 12 de ago. de 2023
Thank You for Staying with us and we appreciate for your business

10/10 - Excelente

Linda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice!
Great location, friendly and accommodating staff. Room fit the bill.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Celeste em 28 de jul. de 2023
Thank For Staying With US

8/10 - Boa

Cheryl

Hospedou-se por 2 diárias em jul. de 2023

8/10 - Boa

Jody

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautiful clean
Hospedou-se por 5 diárias em jul. de 2023
Resposta de Celeste em 28 de jul. de 2023
Thank You for staying with us and hopefully see you next time

8/10 - Boa

Irene

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de Celeste em 28 de jul. de 2023
Thank You for staying with us and hopefully see you next time

4/10 - Insatisfatória

Mathew

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de Celeste em 28 de jul. de 2023
Thank You for staying with us and hopefully see you next time

10/10 - Excelente

Debbie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ocean view
I would come back !
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Celeste em 28 de jul. de 2023
Thank You for staying with us and hopefully see you next time

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Nice location- below average rooms and amenities
Hot tub was Not HOT. The beds were very small and uncomfortable. I was charged one thing the day of check in. My credit card was charged more than $70.00 more than my Original reciept. It was ok for a Last minute stay 4th or July weekend, but would probably nit stay here again.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Celeste em 28 de jul. de 2023
Thank You for staying with us and hopefully see you next time

10/10 - Excelente

Brenda

Hospedou-se por 3 diárias em jun. de 2023
Resposta de Celeste em 28 de jul. de 2023
Thank You for staying with us and hopefully see you next time

8/10 - Boa

Claire

Hospedou-se por 2 diárias em mai. de 2023
Resposta de Management Team em 15 de jun. de 2023
Thanks for staying with us! We are so happy you enjoyed the hot tub and breakfast during your stay. We appreciate you taking the time to leave us a review. We hope to see you again soon! :)

4/10 - Insatisfatória

mario

Viagem com a família
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Customer service was terrible
Hospedou-se por 1 diária em mai. de 2023
Resposta de Customer Care Team em 23 de mai. de 2023
Dear Mario, thank you so much for your valuable feedback. While we are happy about your decision to stay with us, we are sad to hear about your overall experience. We are renowned for our friendly and helpful staff along with our quality customer service. However, we are disappointed to note that we have failed to leave a positive impression on you. We sincerely apologize that you did not receive the type of service that we strive to deliver for all of our guests. We will be reviewing your comment with the relevant department, and we will ensure that such incidents do not happen again. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again. Warm regards,Customer Care Team

8/10 - Boa

Rachel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2023
Resposta de Customer Care Team em 23 de mai. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - Terrível

Richie

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The beds here are absolute trash the worst sleep ever. Nothing worked there ice machine hot tub. The staff was rude. It was all around one of the worst hotels I’ve ever stayed at!
Hospedou-se por 1 diária em mar. de 2023
Resposta de Customer Care Team em 29 de mar. de 2023
Dear Richie, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards,Customer Care Team

10/10 - Excelente

maria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The attendant was excellent
Hospedou-se por 1 diária em jan. de 2023
Resposta de Customer Care Team em 9 de jan. de 2023
Dear Maria, thank you so much for your valuable feedback. We are delighted to know that you enjoyed your stay with us and liked our customer service. We always make sure to serve our guests to the best of their abilities and hence it feels great to be acknowledged for the hard work that we put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you soon!Warm regards,Customer Care Team

10/10 - Excelente

Jonah

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Customer Care Team em 3 de jan. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 - Insatisfatória

Michelle

Pontos positivos: Limpeza e serviço e funcionários
Booked room due to location. Was very disappointed by the horrible mattress. Needed to be replaced years ago. Loudness of doors closing and footsteps quite jarring in the middle of the night. But the real nightmare was the neighbor who kept me up all night with loud music and ranting using fowl language.
Hospedou-se por 2 diárias em nov.. de 2022
Resposta de Customer Care Team em 14 de nov. de 2022
Dear Michelle, thank you so much for your valuable feedback. While we are glad that you chose to stay with us, we are disappointed to hear about your experience. We sincerely apologize for the issues related to the noise made by the neighbors and the thin walls that kept you from sleeping. We understand that staying in such a noisy environment can be a trying experience. You would be pleased to know that we are planning on imposing certain steps to avoid such instances in the future, and the next time, when you are here, you would be able to experience a quieter ambience. We hope you give us another opportunity to redeem ourselves and provide you with a better experience. Warm regards,Customer Care Team

4/10 - Insatisfatória

Austin

Viagem a dois
Pontos negativos: Limpeza
Room squatters causing our room to be changed twice, hair in our "clean" towels, smoking rules unenforced, an unwired bedside phone just for decoration, and random people walking up off the street to take advantage of commentary breakfast. Need I say more?
Hospedou-se por 2 diárias em out. de 2022
Resposta de Customer Care Team em 12 de out. de 2022
Dear Austin, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We feel sad to hear that we failed to serve you better and, we sincerely apologize. We promise to look into your claims and take appropriate actions to resolve the matter. We hope you will give us another opportunity of serving you. Warm regards,Customer Care Team

4/10 - Insatisfatória

Kenneth

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Liked proximity. Our first room assigned had no smoke detector and you could push the door open - the jam was broken. Reassigned and moved to a better room but still many items like screens in disrepair. Stair railing dangerous and has huge screw sticking out.
Hospedou-se por 1 diária em out. de 2022
Resposta de Customer Care Team em 13 de out. de 2022
Dear Kenneth, thank you so much for taking time out of your busy schedule to review us. Your feedback makes us happy and, we are delighted to hear about your impression and experience with us. However, we appreciate you for highlighting these issues and, we will take steps to ensure such experiences do not reoccur. We apologize for failing to fulfil your expectation, and if we were made aware of this, it would have helped us provide you with a better experience. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit.Warm regards,Customer Care Team

8/10 - Boa

Michael

Pontos positivos: Limpeza e serviço e funcionários
Good value for the price
The room was dated with a big hole in the black out curtains but it was clean and very close to the board walk and pier. Staff were fine and continental breakfast was good. Not posh but good value for money.
Hospedou-se por 1 diária em out. de 2022
Resposta de Customer Care Team em 11 de out. de 2022
Dear Michael, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. However, we are sorry to note the state of the room provided to you. We sincerely apologize for the fact that your room does not appear to have been thoroughly checked and cleaned prior to your arrival, and we will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time.Warm regards,Customer Care Team

6/10 - Ok

Briana

Hospedou-se por 2 diárias em set. de 2022

10/10 - Excelente

Lori

Hospedou-se por 1 diária em set. de 2022
Resposta de Customer Care Team em 3 de out. de 2022
Dear Lori, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Warm regards,Customer Care Team

10/10 - Excelente

Manuel

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2022
Resposta de Customer Care Team em 22 de set. de 2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - Boa

Nicole

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Came for Ironman 70.3 and this was a GREAT location from the race venue (walking distance). Also super close to the pier and other things, great view too.
Hospedou-se por 1 diária em set. de 2022
Resposta de Customer Care Team em 13 de set. de 2022
Dear Nicole, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. We look forward to serving you soon! Warm regards,Customer Care Team

2/10 - Terrível

Joanna

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em set. de 2022

2/10 - Terrível

Lacey

Hospedou-se por 2 diárias em set. de 2022
Resposta de Customer Care Team em 7 de set. de 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 - Terrível

Teresa Guzmán

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em ago. de 2022

10/10 - Excelente

Jack

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2022
Resposta de Customer Care Team em 1 de set. de 2022
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

6/10 - Ok

Philip

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Nicely located for the beach, but in all fairness it could probably do with a bit of a facelift.
Hospedou-se por 2 diárias em ago. de 2022
Resposta de Customer Care Team em 22 de ago. de 2022
Dear Philip, thank you so much for your valued response. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We appreciate you for highlighting this particular issue and, we will take steps to ensure such instances aren't repeated henceforth. We look forward to hosting you soon. Warm regards,Customer Care Team

6/10 - Ok

Karen

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Desk person rude. Curtains don’t cover the entire window. Floor has lumps in it. Beds are uncomfortable
Hospedou-se por 2 diárias em ago. de 2022
Resposta de Customer Care Team em 18 de ago. de 2022
Dear Karen, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards, Customer Care Team

4/10 - Insatisfatória

Holly

Hospedou-se por 1 diária em ago. de 2022

4/10 - Insatisfatória

Megan

Viagem com a família
Pontos negativos: Serviço e funcionários
We stayed one night. After a long day, we could not check in around 6pm because there was no one at the desk. A woman reading a book on the couch told me to come back in 15 minutes or go to the Boardwalk. My family and I went to the Boardwalk and ate dinner. I returned after 8pm and the woman berated me and said “You are late, you were supposed to be back in an hour”. My teenage son had to hold back from hysterical laughter. We were able to check in to the room that I had prepaid months before, not it was an awkward experience,
Hospedou-se por 1 diária em ago. de 2022

4/10 - Insatisfatória

Margaret

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The man at the front desk is the biggest issue. He is so rude and bordering on hostile that it made for a difficult sign in. He was in the middle of an argument with another guest when we arrived. Although I could understand the difficult position he was in with the guest who was demanding an ocean view room for the same price as a regularly room, he continued his rude diatribe with us: NO visitors, NO smoking, etc!
Hospedou-se por 1 diária em ago. de 2022
Resposta de Customer Care Team em 16 de ago. de 2022
Dear Margaret, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards, Customer Care Team