Greetings David,We are very disappointed to hear about your stay. What you are describing is far below our standards. We will be investigating these claims immediately and following up with all departments and employees involved. We would like to thank you very much for sharing the issues you experienced and giving us the opportunity to address them and re-train our staff. We want to assure you that your experience is not at all typical for our hotel, and we hope that you will please accept our sincerest apologies.

Greetings Scott,Thank you for staying with us and for providing this feedback. We appreciate your understanding very much and are grateful that you are giving us the opportunity to address this issue. We will address the lights in the bathroom area of the room you stayed in right away. Thank you for sharing your experience to help us improve our hotel for our valued guests like yourself.

Greetings Mr. Molina,Please accept our sincerest apologies for the inconveniences that you experienced during your stay. It is unacceptable what was asked of you, and that is not in any way indicative of the service our guests deserve. I see on your folio that you were refunded the larger room's night as Jacob promised. I will email you another copy of your folio now reflecting the refund that was made on the day you checked out of the hotel. If there is anything else we can do to assist you further please do not hesitate to reach out. Safe travels.

Greetings Andrea, Thank you so much for staying with us and for taking the time to share this positive feedback. We are proud of Divina for providing you with the memorable service you deserve! It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did, and Divina will be acknowledged specifically. We truly appreciate you and hope to welcome you back again soon!

Greetings Lance,Thank you for staying with us and for providing this feedback. While we are unable to make the gym larger, we will certainly continue to entertain ideas to make the space as functional as possible for our valued guests. Thank you for sharing your preferences to help guide our decision-making. Safe travels.

Greetings Varun,Thank you so much for giving us the opportunity to host you here in San Marcos and for taking the time to share this feedback. I apologize that your stay was below the standards you expect and deserve as a guest at a Residence Inn by Marriott. We sincerely appreciate guests like yourself who choose to give us the opportunity to reflect upon and improve our service and product, and we hope that we can earn an opportunity to accommodate you again in the future and provide you with the high quality stay you deserve.

Greetings Tondra,Thank you so much for staying with us and for taking the time to share this positive feedback. We appreciate you bringing to our attention items and areas that are in need of updating, we are always looking for opportunities to keep our hotel updated and in working order. We truly appreciate you giving us the opportunity to host you and we hope to welcome you back again soon!

Greetings Kyle,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Leslie, Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Samuel,Thank you so much for staying with us and for taking the time to share your feedback. We are glad that our location is convenient for you and that you enjoyed the breakfast. We are regretful to hear that the cleanliness of your room did not meet your expectations. We have identified the room you stayed in and we will provide the room attendant who cleaned that room with additional training and support to ensure we are meeting the standards of our valuable guests like yourself. We truly appreciate you and hope to have the privilege to welcome you back again in the future!

Greetings Randall,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Tritia,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings James, Thank you so much for staying with us and for offering your valuable feedback. We are glad to hear that you found the staff very helpful, we will be sure to share your feedback with staff in our daily meeting. Thank you again for the opportunity to host you here in San Marcos, CA, and we hope to make the necessary updates to our facility to earn the opportunity to welcome you back in the future.

Greetings Mary, Thank you so much for staying with us and for taking the time to share this positive feedback. We are proud of Cristian for providing you with the memorable service you deserve! It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did, and Cristian will be acknowledged specifically. We truly appreciate you and hope to welcome you back again soon!

Greetings Maria,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Cindy, Thank you so much for staying with us and for taking the time to leave us a review. We are so happy to hear that you had plenty of room and convenience. We will continue to work on improving our hotel and service everyday so that hopefully next time we can earn a 5 out of 5. Thank you again for the opportunity to host you here in San Marcos, CA, and we hope to have the opportunity again in the future!

Greetings Mary,Thank you so much for staying with us and for taking the time to share this positive feedback. We understand you have many hotels to choose from, so we take pride in making sure that our guests feel that our hotel is a great value. It makes us all feel wonderful when we know that we had a positive impact on our guests. We will take a look at the refrigerator just to make sure it's not making more noise than it should, we are glad to hear it didn't wake you. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Monica,Thank you so much for staying with us and for taking the time to share this positive feedback. We are so glad that you enjoyed your stay. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did, especially breakfast! We truly appreciate you and hope to welcome you back again soon!

Greetings adriana,Thank you so much for staying with us and for taking the time to share this positive feedback. We are so glad that we were able to accommodate your early arrival so that you had more time to enjoy yourself. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Elizabeth,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Ray, Thank you so much for staying with us and for taking the time to leave us a review. We will continue to work on improving our hotel and service everyday so that hopefully next time we can earn a 5 out of 5. Thank you again for the opportunity to host you here in San Marcos, CA, and we hope to have the opportunity again in the future!

Greetings Andres,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Xavier,WOW! Thank you so much for staying with us and for taking the time to share this positive feedback. We are so proud to hear about the customer service that Cristian provided, as well as our room attendants and breakfast attendants! It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Florina,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

Greetings Richard, thank you so much for staying with us and for offering your valuable feedback. I am sorry to hear that not all of the items in your guest room were in working order. I will have our Maintenance team follow-up on the room in question right away. Thank you again for the opportunity to host you here in San Marcos, CA, and we hope to have the opportunity again in the future!

Greetings Steve,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings and Congratulations Faviola,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Alexis,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings,Thank you so much for giving us the opportunity to host you here in San Marcos and for taking the time to share this feedback. We apologize that your stay was below the standards you expect and deserve as a guest at a Residence Inn by Marriott. We will be investigating the quality of the sofabed in question immediately. We sincerely appreciate guests like yourself who choose to give us the opportunity to improve the quality of our product, and we hope that we can earn an opportunity to accommodate you again in the future and provide you with the high quality stay you deserve.

Greetings Kimberly,Thank you so much again for staying with us and for taking the time to share this positive feedback. It was such a pleasure hosting all of you, it really gave life to our hotel. We are so happy that you enjoyed your stay and I trust you have returned home safely. It makes us all feel wonderful to know we had a positive impact on such a wonderful group of people. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again for future games!

Greetings Miranda,Thank you so much for staying with us and for taking the time to share this positive feedback. We are so glad to hear that you were able to enjoy your stay despite the unexpected interruption to our water service. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Mario,Thank you so much for giving us the opportunity to host you here in San Marcos and for taking the time to share this feedback. I apologize that your stay was below the standards you expect and deserve as a guest at a Residence Inn by Marriott. We sincerely appreciate guests like yourself who choose to give us the opportunity to reflect upon and improve our service and product, and we hope that we can earn an opportunity to accommodate you again in the future and provide you with the high quality stay you deserve.

Greetings Frances,Thank you so much for staying with us and for taking the time to share this positive feedback. We are so happy that you enjoyed the breakfast and had room to stretch out and relax during your stay. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings David,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Noaldo,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings Matt, Thank you so much for staying with us and for taking the time to share this wonderfully descriptive and positive feedback! It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings William, thank you so much for staying with us and for offering this valuable feedback. I am sorry to hear if your mattress seemed uneven, all mattresses in the hotel were replaced less than 60 days ago so they should be in excellent condition. We will follow up on the mattress in the room where you stayed. We agree that a footrest would be a valuable addition to our guest rooms and will consider that in our future hotel renovations. Thank you again for the opportunity to host you here in San Marcos, CA, and we hope to have the opportunity again in the future!

Rajeshwar,We apologize for this unfortunate circumstance. We are always looking for ways to improve the communication and consistency of policies and procedures across all third party websites. We will continue to look into potential alternative outcomes for circumstances such as these.

Greetings Nancy,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Greetings James,Thank you so much for staying with us and for taking the time to share this positive feedback. It makes us all feel wonderful when we know that we had a positive impact on our guests. Your feedback will be posted for all staff to see what a great job they did. We truly appreciate you and hope to welcome you back again soon!

Thank you so much for this positive review Ammie! We cannot begin to tell you how much it means to us to know that our guests are enjoying their stay. We have shared your review with all hotel staff to congratulate them on giving memorable stays to our hotel guests like you! Please come visit us again soon!

Thank you so much for coming back and giving us an opportunity to improve your experience. We still clearly have plenty of room to improve, and that is our daily focus. We sincerely appreciate you and we hope that each tie you return will be an improvement upon the last. Safe travels!

Suk Min, I hope this message has reached you well. I am sad to see that you may not have been satisfied with your stay and hope you will give us the opportunity in the future to provide you with the service you need. Thank you for staying with us, and we hope you have a wonderful week.

Greetings Nazia, Thank you so much for giving us the opportunity to host you here in San Marcos and for taking the time to share this valuable feedback. Based on your survey score your experience was below the standards you expect and deserve as a guest at a Residence Inn by Marriott. We sincerely appreciate guests like yourself who choose to give us the opportunity to improve our hotel's service and facilities, and we hope that we can earn an opportunity to accommodate you again in the future and provide you with the high quality stay you deserve.

James, We appreciate you staying with us and sharing your experience. On behalf of my entire team, thank you! We look forward to your return and travel safe.

Alicia,Thank you for taking the time out of your day to leave a 5/5 star review for our hotel.