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Avaliações de Country Inn & Suites by Radisson, San Marcos, TX

2.5 out of 5
Country Inn & Suites by Radisson, San Marcos, TX
1560 Interstate Highway 35 South, San Marcos, TX

Avaliações

6,8
Nota 10 - Excelente. 274 de 1000 avaliações" "
Nota 8 - Boa. 251 de 1000 avaliações" "
Nota 6 - Ok. 162 de 1000 avaliações" "
Nota 4 - Insatisfatória. 144 de 1000 avaliações" "
Nota 2 - Terrível. 169 de 1000 avaliações" "

6,8/10

Limpeza

7,4/10

Serviço e funcionários

6,6/10

Comodidades

6,6/10

Condições e instalações da propriedade

5,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Ludy, Brazil

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
So far the best hotel I have stayed in Texas. Nice employees, wonderful breakfast, beautiful decorations.
Hospedou-se por 3 diárias em dez. de 2019
Resposta de Bradford J. GM em 22 de dez. de 2019
Dear Ludy, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast and our customer service. We look forward to your next stay.

2/10 - Terrível

Eduardo

Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

Erick

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was dirty and poor lighting, roaches were in our room, and the elevator was not working well. Remodeling was going on and hotel looked messy.
Hospedou-se por 2 diárias em dez. de 2021

2/10 - Terrível

Mary

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay away!
Hotel was stripped of everything! Pictures on walls, lamps, towels... hotel was shutting down in 2 days and was packing everything up with people iin rooms!! Horrible
Hospedou-se por 2 diárias em dez. de 2021

2/10 - Terrível

Minerva

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Disappointing
I had originally booked our family a 2-night stay. But once we stepped out of the elevator to the third floor, there was a chair and other items right there. It got worse once we entered the room. The carpet looked like it hadn't been vacuumed, the room didn't have any lamps, the microwave was missing, and the bed pillows were tiny. Going into the bathroom, the bath towels were also quite small, very rough, and had some stains. After about one hour, I asked the front desk why there were lamps missing, perhaps I could switch to another room. I was informed that the hotel was going through renovations and all rooms are currently lacking these items. Because I didn't want to spend my nights looking for things with my phone flashlight, we decided to leave. Incredibly disappointed that the hotel didn't inform me of the conditions neither when I checked in nor on the website when booking. Pretty shady if you ask me. I was provided the email general manager's email address to request a refund and sent an email, but I have not heard back.
Hospedou-se por 2 diárias em dez. de 2021

2/10 - Terrível

Julio

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Convenient location. Shower head not working correctly. AC would not heat or turn off. Roaches in bathroom. Lamp missing in bedroom area. Very disappointed.
Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

Alberto

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Esta terrible el hotel. Todas las sábanas, alfombras, alberca e instalaciones sucias. Dos días no hubo el desayuno comprometido. Se llevaron el mobiliario de hotel y de los cuartos
Hospedou-se por 3 diárias em dez. de 2021

4/10 - Insatisfatória

Bricio

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
Mal lugar por atención e higiene
Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

Salvador

Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

Moises

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is is horrible conditions it has so much potential but it looks like management doesn’t care about it the carpet was filthy the bed sheets where stained the paint from the ceiling was falling off it was advertised as it a suit that sleeps 6 but the sofa bed was gone I called for towels and I was told if I wanted them to come get them over all a horrible experience.. stay away
Hospedou-se por 1 diária em dez.. de 2021

4/10 - Insatisfatória

Janet

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
There was no lighting in our room except for the hall light. The room was room temperature at best.
Hospedou-se por 1 diária em dez.. de 2021

4/10 - Insatisfatória

Leslie

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Breakfast did not open on time. The rubber baseboard was coming off the wall in one area of the room, the sheets were not soft, and the room we were assigned was already open with the latch open so that the door wasn't closed.
Hospedou-se por 1 diária em dez.. de 2021

4/10 - Insatisfatória

Juan, San Luis Potosi

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I didn't like The room was very dark, the towels sucks
Hospedou-se por 1 diária em dez.. de 2021

6/10 - Ok

Suzanne

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The room had one light on the ceiling and no other lamps or lights in the rest of the room. I arrived after dark and couldn’t even see enough to put my things down without pulling out my phone flashlight. Also, the water in the shower only got mildly warm.
Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

Sandra

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Estafa
Pague 4 habitaciones y al llegar al hotel solo había una habitación disponible, pésimo servicio
Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

Vanessa

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

Michelle

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Raddison should wash thir hands of this place
I have NEVER encountered such a disgusting room in my whole life. We arrived very late after picking up my fiancée's daughter from the airport. I checked in while they unpacked. The front desk clerk was very sweet. She was the ONLY positive part f this establishment. When we were walking in, we saw two hypodermic needles (unused so I thought maybe someone had dropped their insulin needles or something...I was hoping for the best). When we walked into the room, there was a portable AC or an air purifier sitting by the door. The carpets were disgusting. The bed had 3 throw pillows on it. There were questionable stains on the carpet. There was a burner phone box in the closet. There was mail in the desk. The glasses had brown crud in one and a hair tie in another. The toilet hadn't been cleaned and there was poop smeared inside of it. The smoke detector was sitting beside the television. No battery. Nothing attached, Just sitting there. And to top it all off, there was a grilled cheese maker in a box behind the chair. We refused to stay here because it was just TOO disgusting, even for 2:30AM when we had just driven 6 hours and were exhausted. When we went to the front desk, the clerk said that they had issues with housekeeping. In reading other reviews, I see that this place is just a pit of filth. She gave us an email and said that there was no phone number. And then they charged me anyway. I am now going through my bank to dispute charges. DO NOT BOOK HERE
Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

Ray

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Just shut it down for a while!!
Hospedou-se por 1 diária em dez.. de 2021

6/10 - Ok

Jorge

Viagem com a família
La ubicación esta muy bien, el baño muy limpio y espacioso. El elevador olía muy mal Falto qué hicieran el cuarto el segundo día y no tenían toallas suficientes
Hospedou-se por 2 diárias em dez. de 2021

6/10 - Ok

Kristin

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza e condições e instalações da propriedade
Bugs
The first room we were given was crawling with baby roaches. Also, broken glass in the parking lot from someone’s car being broken into.
Hospedou-se por 1 diária em dez.. de 2021

6/10 - Ok

Magdalena

Viagem com a família
Pontos negativos: Limpeza
Mal servicio de limpieza. En tres días de estancia no asearon la habitación
Hospedou-se por 3 diárias em dez. de 2021

10/10 - Excelente

Mario

Viagem com a família
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2021

10/10 - Excelente

Angelica

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

MARIO GERARDO

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
GERARDO TELLEZ
El hotel esta bien ubicado buenas habitaciones pero es mentira lo del desayuno te engañan diciendo que es gratis de 7 a 9.30 y llegas a las 8.30 y ya no hay nada y nadie te da solución
Hospedou-se por 2 diárias em dez. de 2021

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

MARIA ANTONIETA

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Not recommended hotel at all
Un hotel descuidado, sucio con cucarachas, sin servicio de limpieza en las habitaciones, solo estuve unas horas para ver y enterarme de eso. A dirty place, no ceaning service room, I just stayed for an hour, enough of time as to realize the hotel has severus cleaning service, cockroaches in the rooms!!!
Hospedou-se por 2 diárias em dez. de 2021

10/10 - Excelente

JESUS JUSTO

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
El hotel clásico americano y ofrecen desayuno y no lo dan so pretexto de la pandemia entonces deberían bajar el costo del alquiler
Hospedou-se por 1 diária em dez.. de 2021

6/10 - Ok

Vivianna

Viagem com a família
Hospedou-se por 1 diária em dez.. de 2021

4/10 - Insatisfatória

Randall

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

Randy

Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

Fidel

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The room for not have any light fixtures or lamps in the room. It was dark and evident that the hotel must be transitioning. Holes in the walls, lack of decor. One set of towels. Tub faucet loose and toiletries were of low quality.
Hospedou-se por 1 diária em dez.. de 2021

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Very Dirty Hotel Very Disappointed with Raddison
This place was horrible for cleanliness. I saw the same garbage in the elevator for the entire 3 days we were there. The microwave had not been cleaned in I don't know how long dust was so thick on the coffee maker and other areas of the room it was disgusting. I would never stay here again. No towels except small ones in the bathroom upon arrival. I wiped down the remote with a baby wipe and the amount of nasty black residue that came off of it was again disgusting. I thought Raddison was a good medium-end brand of hotels. Would not choose them again. Breakfast which came with the room equally poor quality. No creamer except skim milk for coffee. Man, this list goes on and on. This place was 2 stars at most. The staff was very nice and the location is good, but you just felt grimy sleeping here. Would not recommend it to anyone and we paid $150 a night. Should have been more like $69 a night.
Hospedou-se por 2 diárias em dez. de 2021

2/10 - Terrível

Rocio

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
La ropa de cama sucia No habia toallas ni shampoo Alfombra muy sucia Muebles rotos Sofa cama imposible de usar Tuve que cambiarme de hotel
Hospedou-se por 3 diárias em dez. de 2021

8/10 - Boa

Maria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2021
Resposta de GM em 14 de dez. de 2021
Thanks for your review!

4/10 - Insatisfatória

Katelyn

Viagem em grupo
Pontos negativos: Limpeza
Do not recommend
Our comforter and sheets were stained all over when we arrived. The bathroom was dirty and sink drain was not even attached. They replaced the sheets when we asked. Breakfast was very limited. There weren’t even bowls or plates out when we went downstairs before breakfast ended. Not a great place to stay.
Hospedou-se por 1 diária em dez.. de 2021
Resposta de GM em 14 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - Terrível

Michelle

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place use to be nice a few years ago..it has gone completely downhill. There were so,so many things wrong too many to list. Dirty on top of list, no hot water,mold,roaches, no breakfast as it should be..Horrible place now feel bad for employees there..they couldn't shut front door and it was cold and windy in entry..had to wear jackets..unacceptable
Hospedou-se por 1 diária em dez.. de 2021
Resposta de GM em 14 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - Terrível

Viajante verificado

Hotel was over booked and had no room
Hospedou-se por 1 diária em dez.. de 2021

2/10 - Terrível

Gerardo

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2021
Resposta de GM em 14 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - Terrível

Victor

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2021
Resposta de GM em 14 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - Terrível

Brandon

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
This place is a bummer. It smells and the wall paper is literally falling off the walls.
Hospedou-se por 1 diária em dez.. de 2021
Resposta de GM em 14 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 - Excelente

maria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent
Hospedou-se por 1 diária em dez.. de 2021
Resposta de GM em 14 de dez. de 2021
Thanks for your review!

4/10 - Insatisfatória

Astrid

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cockroaches in the hallway..rugs wet, linen humid
Hospedou-se por 1 diária em dez.. de 2021
Resposta de GM em 14 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 - Insatisfatória

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza e condições e instalações da propriedade
I guess you get what you pay for
I expected because the Radisson name was attached to this hotel, it would have been nicer. I only stayed one night on business and won't use this hotel again. It was dark, dingy, and didn't smell good. The room was nice and large however really needed some attention. The shower had mold in it and the towels were really to small and thin to do any good. Breakfast was supposed to be available at 7:30 but no one was around a that time and the dining are was dark. I had greater expectations and they weren't met. The price was reduced and now I understand why.
Hospedou-se por 1 diária em dez.. de 2021
Resposta de Customer Care em 13 de dez. de 2021
Thank you for writing a review. It saddens us to hear that your stay was less than pleasing due to the cleanliness and condition of the hotel mainly with the shower, towels and staff service you received at the breakfast area during that visit. Please know that we are striving to keep good quality of service in all aspects which is indicative to our standards and these have been shared to our management for further improvements. We hope that you will reconsider and give us another chance to provide you an experience that is truly excellent in all aspects.

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em nov.. de 2021
Resposta de GM em 8 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 - Insatisfatória

Dora, VICTORIA

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
.
Hospedou-se por 1 diária em dez.. de 2021
Resposta de GM em 8 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 - Insatisfatória

Drucilla

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room had roaches, second room they switched us to had a large rusted open safety pin on the floor by the bed. They didn't clean room when we returned from outing and didn't get clean towels or soaps.
Hospedou-se por 2 diárias em dez. de 2021
Resposta de GM em 8 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - Terrível

Marco

Viagem de negócios, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No shampoo towels food ran out and more was not made. Cleaning lady said sorry that the hotel is closing so they are not getting more stuff. Had to get my own supplies.
Hospedou-se por 2 diárias em dez. de 2021
Resposta de GM em 14 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - Terrível

Blanca Luz

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Cucarachas y hotels no reembolsa aún
Lugar plagado de cucarachas Lo reserve en hotels . Com Incluso el personal lo acepto y me extendió una carta para re embolso Hotels . Com nobme ha devuelto el dinero
Hospedou-se por 1 diária em dez.. de 2021
Resposta de GM em 8 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 - Ok

Penny

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Not up to what I expected.
I have stayed here several times and it was good, but this time I was disappointed in the cleanliness. The room smelled very musty, there was no wash cloths, the bath towels were more like hand towels, and the pillows were very small and old. Overall it wasn’t what I expected. It did seem like a safe location.
Hospedou-se por 1 diária em dez.. de 2021
Resposta de GM em 8 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - Terrível

ADRIAN MENDEZ

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Muy mal lugar, no tenían disponible amenidades como shampoo, simplemente me dijeron “no hay”. El desayuno muy muy malo que preferí no comerlo.
Hospedou-se por 2 diárias em dez. de 2021
Resposta de GM em 8 de dez. de 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.