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Avaliações de Casa Santurce - Hostel

1.5 out of 5
Casa Santurce - Hostel
1050 Calle Mariana, San Juan

Avaliações

6,8
Nota 10 - Excelente. 77 de 202 avaliações" "
Nota 8 - Boa. 36 de 202 avaliações" "
Nota 6 - Ok. 25 de 202 avaliações" "
Nota 4 - Insatisfatória. 16 de 202 avaliações" "
Nota 2 - Terrível. 48 de 202 avaliações" "

7,0/10

Limpeza

7,8/10

Serviço e funcionários

6,6/10

Comodidades

6,6/10

Condições e instalações da propriedade

6,2/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Paula

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I didn't like anything about the property. It was dirty. The bathroom was dirty. Very little water comes out of the shower while taking a shower. The toilet never stops flushing by itself. There's roaches running around the room, some got into my suitcase and at that point, it was very late at night but I managed to book another Hotel I called an Uber and got the heck out of that place. I managed to stay only one night. I still had 3 nights left, but they refused to give me back my money for the remaining nights. Worse place EVER!!! I will not recommend Casa Santurce to my worse enemy. I still would like to get my money back. Expedia should not promote this place on their site.It makes you guys look bad. This place has so many bad reviews and I should have read them. I wasn't thinking. I still want my money back.
Hospedou-se por 4 diárias em abr. de 2024

2/10 - Terrível

Julia

Hospedou-se por 4 diárias em mar. de 2024

6/10 - Ok

Angel

When arrived checking in host letme know there was no power, i left and found another location. I know is not their fault but i need a refund. I still have two nights book on 16th and 17th hopefully the issue is solved. Ill call before showing up for sure. No harm done.
Hospedou-se por 1 diária em mar. de 2024

2/10 - Terrível

Maria

Pontos negativos: Limpeza e condições e instalações da propriedade
Unsafe, unsanitary! Power went out, no running water, bugs started invading room, mosquitoes and cochroaches!
Hospedou-se por 6 diárias em fev. de 2024

10/10 - Excelente

Alejandra, Cancun

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Agradable pero falta agregar estufas o refrigeradores nuevos
Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Carter

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had a wonderful stay at Casa Santurce! Loved the social atmosphere, friendly staff, and lots of activities. Will absolutely stay here again my next time in San Juan!
Hospedou-se por 4 diárias em fev. de 2024

2/10 - Terrível

FRANKLIN

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
No le recomiendo ese lugar a nadie, un olor desagradable, cancelé inmediatamente llegué, me dijeron que en tres días que reembolsaban el dinero y todavía estoy esperando.
Hospedou-se por 3 diárias em jan. de 2024

2/10 - Terrível

Leslie

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
go to the location and someone else’s shoes/clothes were on my bed that clearly stated my name. Got to the location at 1am and only took 1 minute before deciding not to stay and finding somewhere else .
Hospedou-se por 1 diária em jan. de 2024

2/10 - Terrível

Teawonna

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room looked like a jail cell I walked in and walked out out when I asked for a refund they refused to give it back . I saw a roach on the floor and kitchen was outside with nets and flies swarming around . Then as I was waiting on my Uber outside a huge rat ran past my feet . Worst experience I ever experienced in my life
Hospedou-se por 1 diária em jan. de 2024

6/10 - Ok

Sabrina

Viagem em grupo
Pontos negativos: Limpeza e condições e instalações da propriedade
You Get What You Pay For
Overall, you get what you pay for. It was only about a 10-minute drive from the airport, a short walk to the beach and 2 areas to bar hop, and only about a 20-minute drive from old SJ, which was great as we did not have to Uber much. The discount on the El Yunque tour (highly recommend) was great as well. When we arrived, we were immediately helped and shown to our room, which was the single dorm. When inside, we noticed the AC did not work, and the only source of airflow was a fan that also turned on the light, meaning we could not have it on at night. Additionally, there was no blanket (only a top sheet), and for 2 guests we were only given one towel. The bathroom was so small we had to sit sideways on the toilet, and the hot water in the sink did not work. On the last night, the room became very humid and muggy to the point where water was dripping from the ceiling causing our floors, bed, bags, and clothes to be wet. I can't say I regret staying here because of how cheap it was, but I don't think I would stay here again.
Hospedou-se por 4 diárias em jan. de 2024

10/10 - Excelente

Robert, Centreville

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great value
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Alfonso

Pontos positivos: Limpeza
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Dingy
It's not pretty, at all, but what it lacks in beauty it makes up for im charm. This is definitely a party hostel. There's a bar across the street so that's cool.
Hospedou-se por 1 diária em dez.. de 2023

6/10 - Ok

Osvaldo

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
One night stay here
Room had A/C bed and private bathroom. There was water leaking in the bathroom was my biggest complaint. Views were nice from the roof and was close to everything. It was nice being able to interact with people from all over and I felt safe. It’s not a hotel but was better than my previous hostel. There’s a bar right across the street. Limited parking can get busy but wasn’t too bad. Bathroom was small and wasn’t the best but better than nothing. You want a better experience book a hotel but price could’ve been less. I’d say worth like $30-$45
Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Jason

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice people. Just needed a place to relax and stay out the heat of San Juan.
Hospedou-se por 2 diárias em nov.. de 2023

6/10 - Ok

Tripp

Pontos positivos: Limpeza e serviço e funcionários
6/10 decent hostile
Ok back packers hostel. I’ve staid at much nicer for $10 a night. Beds were ok shower was a little dirty. Sheets were clean floors were clean. The staff was very welcoming and accommodating. Personally I’d try another hostel next time but nothing to complain about.
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfy bed, good water pressure in shower, ac was nice and cold. Staff were extremely friendly. Everything was on point for $50 a night for a private room.
Hospedou-se por 2 diárias em out. de 2023

10/10 - Excelente

Jehu

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to stores and local restaurants food trucks , safe and quiet I loved it
Hospedou-se por 5 diárias em jul. de 2023

4/10 - Insatisfatória

Kurt

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I liked the price. I dislike the staff attitude, the rooms are way too crowded, and it's not in a very good neighborhood.
Hospedou-se por 9 diárias em ago. de 2023

2/10 - Terrível

Dustin

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just a really trashy hostel!
Hospedou-se por 1 diária em ago. de 2023

2/10 - Terrível

Greysha

Hospedou-se por 1 diária em ago. de 2023

6/10 - Ok

Brenda

Pontos positivos: Serviço e funcionários
Not a good stay.
Kitchen is disgusting. Noise from morning to late night right outside the door by employees and other guests. Air conditioner had no working thermostat, so freezing or had to turn it off, then boiling.
Hospedou-se por 2 diárias em jul. de 2023

10/10 - Excelente

Joshua

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
great place to stay with a community local vibe. staff is friendly and helpful. the staff even helped with shuttle service after expedia couldn't solve it. i also liked when a staff member said "we treat our guests like family". I really felt and received that the whole visit.
Hospedou-se por 4 diárias em jul. de 2023

10/10 - Excelente

Psalms

Pontos positivos: Serviço e funcionários
Hospedou-se por 3 diárias em jun. de 2023

4/10 - Insatisfatória

Zachary

Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

Shonda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good place to stay
I enjoyed my stay here. The bed was comfortable, room was clean and the staff was very courteous. Would definitely recommend if you’re looking for an affordable place to crash for a night or two.
Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

Elizabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
They were able to help us find street parking right in front, everyone there was very friendly, setting was perfect and walkable, and accommodations were just what we needed! Cool rooftop area with a good view.
Hospedou-se por 1 diária em jun. de 2023

8/10 - Boa

Joseph

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2023

8/10 - Boa

Manuel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2023

2/10 - Terrível

Katherine

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Es un hostal mugroso, ruidoso hasta las 5am, en un area peligrosa y wifi sin alcance. It is disgusting, noisy, dangerous street, and without wifi.
Hospedou-se por 4 diárias em abr. de 2023

8/10 - Boa

Atum

Pontos positivos: Serviço e funcionários e conforto do quarto
It’s a FUN place to stay and I can’t emphasize “Fun” enough. It’s a really Sociable/Party atmosphere. The staff is amazing, professional, courteous and helpful. There’s a bar across the street with nightly parties that spill out onto the street so you might want to invest in some earplugs if you’re a light sleeper 😆
Hospedou-se por 28 diárias em fev. de 2023

4/10 - Insatisfatória

Deep

Pontos negativos: Conforto do quarto
Not great but ok for few hours stay
Lot of noise for the whole night even on a weekday. Get ear plugs if you want to sleep well. No water bottles, body wash, shampoo, blankets provided
Hospedou-se por 1 diária em fev. de 2023

2/10 - Terrível

Cody

Viagem a dois
Noisy! Owners of this place run a bar across the street and it was a loud party til sunrise. Dirty all around. Linens has many stains. Kitchen area was nice but only two of the burners worked and not very well. Upper deck shared space was awesome but got kicked out just before sunset for some salsa dance they were charging money for. Would not recommend if you actually want to sleep.

2/10 - Terrível

Catherine

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Unclean and very noisy stay
I regretted staying at this place for several reasons: Starting with the check in - no one was in the office, which was WIDE open with several guest bags in view to easily steal from someone off the streets. No one was there at 3pm for check-in, so we had to search the premise for them before finding them. The room was very dirty. We found dirty tissues under the bed, hairs all over the bathroom sink. The toilet was broken and rocked back and forth if you tried to sit on it to the point that you could fall off. I understand that it was a Saturday night, so noise levels will be high, which definitely happened until 5:30am the next morning. There are no quiet hours at this place. I am fine with the noise situation, but there is no excuse for the lack of general cleanliness and broken bathroom fixtures. I recommend you put together another $30 and stay at an airbnb if considering this place.
Hospedou-se por 1 diária em jan. de 2023

2/10 - Terrível

Hong

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Avoid this if you actually want to take a shower and get some rest. I stayed at room 2C, unfortunately it is in such a terrible condition, dirty room with cockroach stains on the wall, used paper towels by the bed, stained and teared sheets with very old pillows, there was no window screen to stops mosquitos from coming in, hairs in the bathroom, the worst is the wobbly toilet that feels like it will tip over if I don't sit right.
Hospedou-se por 1 diária em jan. de 2023

10/10 - Excelente

Kenneth

Pontos positivos: Serviço e funcionários e conforto do quarto
A great hostel for those who like to party. It is safe but I would Uber in and out in the evening. Daytime strolls need to be smart.
Hospedou-se por 1 diária em jan. de 2023

2/10 - Terrível

Bella

Hospedou-se por 1 diária em jan. de 2023

2/10 - Terrível

Viajante verificado

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Schlaflose Nächte garantiert!
Nie wieder! Das Zimmer war dreckig, besonders das Bad. Man konnte kaum auf der Toilette Platz nehmen und musste drüber steigen zum Duschen. Der Putz kam von der Decke und das Bettzeug war befleckt und mit Löchern. Direkt vor unserer Tür war die Waschmaschine und es wurde von 9 Uhr morgens an gewaschen bzw. Noch um 23 Uhr die Waschmaschine genutzt. Direkt gegenüber der schmalen Straße war die afterhour sports bar und die Terrasse der Casa Santurce wurde auch als Sitzgelegenheit von den Gästen genutzt. Ab 1 Uhr morgens ging es dann so richtig los bis ca. 7:30 Uhr JEDE Nacht Party und teilweise lautstarke Musik bis in die Morgenstunden. Ohrenstöpsel oder Hörspiele haben nichts gebracht. Man sollte dies den Gästen im Vorfeld mitteilen oder in der Hotellbeschreibung erwähnen, denn nicht jeder ist auf Party bis 7:30 Uhr morgens aus. Eine Zumutung war das, nie wieder!
Hospedou-se por 3 diárias em jan. de 2023

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
HORRIBLE
Pretty awful place for abhostel, TBH. The flooring is falling apart, huge cracks between worn out flooring panels everywhere. Rooms were never cleaned. Bathroom had lots of mold. Zero security, no lock on the gate to get in. Everyone seemed to know the code to get into every room. Theft of food was common, whether you had your name on it or not. The hostel owner owns a bar across the street, and everyone in the hostel seemed to drink and party til 6 AM, during the week. No staff after 10 PM, so noise was bad.
Hospedou-se por 3 diárias em jan. de 2023

10/10 - Excelente

Daniel

Hospedou-se por 1 diária em dez.. de 2022

2/10 - Terrível

Ranjeet

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

10/10 - Excelente

Fx

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great place

2/10 - Terrível

Devendra, Astoria

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is horrible place to stay. I found lizards roaming around the room. Not so clean. There is a bar across the street where party goes on until 5 AM every night. Peoples come out of the street and make noise for the whole night that you won't be able to sleep at all. The area seems to be unsafe to move around after dark. This place seems to be the spot for backpackers, so unless you are a backpacker don't even think about booking this place. I booked this place through Expedia thinking that it might have done some kind of due diligence before listing this property in their system. Expedia should delist this place from its system.

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Party hostel
The hostel was fine. The people there were fantastic. However, The bar is directly across a one lane street and there were 30 to 40 people between the bar and the deck of the hostel partying until seven and 8 o’clock in the morning. It was super loud (especially on the weekend but also during the week nights)
Hospedou-se por 6 diárias em out. de 2022

6/10 - Ok

Selena

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Very basic, but clean. Great location. Can be noisy as there is a lovely little , but popular, bar across the road. Safe. Sadly the washing machines were outside my room and someone thought it appropriate to wash stuff at 3.30 am :(
Hospedou-se por 1 diária em out. de 2022

2/10 - Terrível

Carmen

Hospedou-se por 2 diárias em ago. de 2022

10/10 - Excelente

Darryl, ISABELA

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
It is a fairly small operation and the owner appears to be hands on. Clean and quiet. 5 minute walk to the beach. I will stay again if I travel here in future.
Hospedou-se por 1 diária em ago. de 2022

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Alex and Jenny
Alex and Jenny were great and helpful in so many ways. Alex went out of his way to help when needed.
Hospedou-se por 1 diária em ago. de 2022

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
JennaFabulous
Jenna was very helpful. I needed some help with the laundry and finding the refrigerators. She recommended a few place to visits. Suburb service. Thank you Jenna
Hospedou-se por 1 diária em ago. de 2022

10/10 - Excelente

Joseph

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was friendly and location is close to good food, fun and beaches
Hospedou-se por 1 diária em jul. de 2022