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Avaliações de Villa La Valencia Beach Resort & Spa Los Cabos

4.5 out of 5
Villa La Valencia Beach Resort & Spa Los Cabos
Carretera Transpeninsular CSL-SJC, KM 18.5, San José del Cabo, BCS

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 124 de 211 avaliações" "
Nota 8 - Boa. 35 de 211 avaliações" "
Nota 6 - Ok. 22 de 211 avaliações" "
Nota 4 - Insatisfatória. 11 de 211 avaliações" "
Nota 2 - Terrível. 19 de 211 avaliações" "

9,6/10

Limpeza

8,8/10

Serviço e funcionários

8,8/10

Comodidades

9,6/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

ERIC

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing
Hospedou-se por 2 diárias em mai. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 14 de mai. de 2024
Dear Eric,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are most delighted to learn that you had an amazing experience at the Resort and had the opportunity to enjoy the services we offered. We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Yveliane

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved this place, went for my mom’s birthday and she fell in love. The staff is amazing, food is great and the property is great. Will definitely come back
Hospedou-se por 4 diárias em mai. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 14 de mai. de 2024
Dear Yveliane,It is an honor to receive an amazing review from our valued guests and we would like to thank you. We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. Also, we have taken a note of your comment and will share it with the team. We thank you on behalf of our team.Best regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Ernesto

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Javier pool Captain was great always care about our experience given Us the best service. Also Raul pool server super professional.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 14 de mai. de 2024
Dear Ernesto,Thank you for expressing your great satisfaction at the Villa la Valencia Beach Resort & Spa and for sharing the details of your stay with us.I am happy to read that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Javier and Raul.Kind Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Jagdeep

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Front staff need to communicate clearly about the options the visitors have. They lack with the communication and it make big differences.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 3 de mai. de 2024
Dear Jagdeep,Thank you for sharing your experience through this means. Your comments are truly valuable for us, I sincerely apologize for the situation that you faced which made us fall short in meeting your expectations.We have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Danielle

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was beautiful and in a great location.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 30 de abr. de 2024
Dear Danielle,Thank you for taking the time to share your review of your recent stay with us. We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

6/10 - Ok

Aidan

Viagem em grupo
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
The staff are very slow at the restaurants and quite a few were rather unwelcoming. The resort is beautiful, and from looking at all the images (and the price tag) we expected 5-star service. We were disappointed with the service.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 3 de mai. de 2024
Dear Aidan, Thank you for taking the time to share your review on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral MangerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

CRISTINA

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very perfect resort , five star and affordable this is the place to stay in Cabo, will definitely be coming back. Just note they will try to sell you a membership, just say NO.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 30 de abr. de 2024
Dear Cristina,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are most delighted to learn that you had an amazing experience at the Resort and had the opportunity to enjoy the services we offered. We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

6/10 - Ok

Elizabeth, covina

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
Resort was convenient with a toddler as it was smaller and easy to get around (basically everything was in a circle around the pool areas). All the fees is what get you - they charged service fees AND "environmental fees" for EVERY meal and service and on top of that about $180 at the end for hotel fees. They even wanted to charge us for an extra Tide laundry pod eek. Resort is incredible clean which I loved, toilets were even heated, but the fees and the way they try to rip off the visitors really turned me off.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 27 de abr. de 2024
Dear Elizabeth, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

EDUARDO

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Alejandro Santander-GeneralManager-VillalaValencia em 14 de mai. de 2024
Dear Eduardo,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa.We are committed to offering outstanding service.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Sophea

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I love the variety of pool option. Lazy river and infinity pool overlooking the beach
Hospedou-se por 2 diárias em abr. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 24 de abr. de 2024
Dear Sophea,Thank you for taking the time to share your review of your recent stay with us. We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

2/10 - Terrível

Diana

Hospedou-se por 3 diárias em fev. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 30 de abr. de 2024
Dear Diana, Thank you for taking the time to share your review on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral MangerVilla la Valencia Beach Resort & Spa

8/10 - Boa

Leslie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great new resort Very nice staff Food ok Breakfast buffet was the best Overall a great place
Hospedou-se por 4 diárias em abr. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 11 de abr. de 2024
Dear Leslie,It is a pleasure to receive an amazing review from our valued guests and we would like to thank you.On behalf of all the staff at Villa la Valencia Beach Resort & Spa. We're happy to hear about your wonderful experience and we were able to provide a fantastic stay for you.We will be very happy to welcome you back.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Lonnie

Viagem em grupo, Viagem a dois, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is my 3rd stay at Villa La Valencia. This is best resort i have stay in Cabo San Lucas! The food and amenities are AMAZING. Staff is extremely courteous and the property is immaculate. I will ne back again this year!
Hospedou-se por 5 diárias em mar. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 29 de mar. de 2024
Dear Lonnie,Thank you for sharing such kind words and for your loyally staying with us for the 3rd time. We deeply appreciate and highly value loyal guests like you. I am beyond thrilled to know you thoroughly enjoyed this year’s stay and that your interactions with our team were so pleasant.It is truly our pleasure to ensure your time with us is nothing short of spectacular and we absolutely look forward to welcoming you back warmly for next year’s at the Villa la Valencia Beach Resort & Spa getaway.Kindest regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

6/10 - Ok

Michael Allen

Hospedou-se por 8 diárias em mar. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 13 de abr. de 2024
Dear Michael Allen, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

2/10 - Terrível

Nedzad

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
Our stay at the resort began promisingly with a beautiful view and notable amenities like a well-equipped gym and a dedicated lobby bar staff. However, the positive aspects were overshadowed by numerous issues. The check-in process was poorly managed, with rooms unavailable until dinner, forcing us to use the lobby bathrooms to change for pool and beach access. We were surprised by unexpected charges, contrary to the all-inclusive promise, a concern echoed by other guests. Dining experiences were underwhelming, especially at the buffet and the steak restaurant, which failed to impress. A major inconvenience was the scarcity of pool and beach chairs, with the advice to secure them before 7 AM being impractical for a relaxing vacation. The resort's early closure by 9 PM limited evening activities, and management's response to our concerns was both unhelpful and costly. The room service, particularly the restocking of water and towels, was inadequate, leading us to buy water externally and reuse towels. After over a decade of enjoyable vacations in Mexico, this experience was a disappointing first, characterized by an overpriced stay, average food, and a lack of basic amenities like towels and chairs. The hardworking staff at certain facilities, like the lobby bar, provided some relief, but overall, the resort failed to meet our expectations for a relaxing and accommodating vacation.
Resposta de AlejandroSantander-General Manager-VillalaValencia em 23 de mar. de 2024
Dear Nedzad,Thank you for sharing your experience through this means. Your comments are truly valuable for us, I sincerely apologize for the situation that you faced which made us fall short in meeting your expectations.We have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Elizabeth

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful property. Food was amazing, staff was very attentive. Great stay!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 13 de mar. de 2024
Dear Elizabeth,It is an honor to receive an amazing review from our valued guests and we would like to thank you.We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. Also, we have taken a note of your comment and will share it with the team. We thank you on behalf of our team.Best regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Shahrad

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautiful propert with great staff. Eduardo by the pool is a gem.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 12 de mar. de 2024
Dear Shahrad, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere. We cannot wait to welcome you back! Warm regards, Alejandro Santander General ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Ramon

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent property in great condition. Friendly staff and absolutely beautiful.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 2 de mar. de 2024
Dear Ramon, On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Villa la Valencia Beach Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Escotia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very beautiful views, super clean
Hospedou-se por 5 diárias em fev. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 19 de fev. de 2024
Dear Escotia,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Elizabeth

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved! Our room was perfect. Breakfast is the meal we had most and it had everything. We had dinner on site on day and the food was delicious. Everyone was friendly and helpful. Can’t wait to stay again
Hospedou-se por 3 diárias em fev. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 19 de fev. de 2024
Dear Elizabeth,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Villa la Valencia Beach Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

8/10 - Boa

Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
1) This was one of the most beautiful and cleanest resort experiences. The bathrooms were remarkably clean and regularly wiped down, even the public ones near the pool. 2) This resort has some inefficiencies. It took us 20-minutes to complete the check-in process. When we thought we cleared the check-in hurdle we were asked for $130 in a resort fee claimed to be referenced in the original Expedia reservation - I was unable to verify the claim. There are two restaurants that require dinner reservations, or a third buffet option. Reservations need to be made at least 24 hours in advance and even then you may be eating really early (5pm) or late (9pm). Every place we sat for meals or at the pool had a tab that would need to be closed - a long ribbon receipt in triplicate and stapled together which we would need to sign before moving. Guests are walking with an identifiable wireless wristband that opens our doors, but that technology does not help any aspect of the stay except opening your room door. Check-out started promptly with a printed off closing statement. We were asked to insert a credit card to complete a charge of $1,801.86 (pesos) for expenses incurred during our stay. When I questioned him, it became obvious he was trying to keep charges on my statement until I caught them. I called him on his dishonesty and misleading me. I felt angry at being treated this poorly. His response made it clear he was trying to trick me by rushing me through the checkout payment.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 17 de fev. de 2024
Dear Michael,Thank you for taking the time to write a review for us as this allows us to improve our service levels.We are sorry to hear your stay did not live up to the expectations. We have taken your comments very seriously and you can be assured that we will take them in consideration.We appreciate your letting us know.Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Timothy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall great new property. Hotel opened 2 years ago. In great shape. All the staff super happy and friendly. Food was decent and some of the best we have had in Mexico.
Hospedou-se por 1 diária em fev. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 16 de fev. de 2024
Dear Timothy,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments.We are thrilled that you loved Villa la Valencia and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Kind regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Patricia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay, beautiful clean property!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 16 de fev. de 2024
Dear Patricia,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

8/10 - Boa

Mayra Georgina

Hospedou-se por 3 diárias em fev. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 22 de mar. de 2024
Dear Mayra Georgina,Thank you for taking the time to share your review of your recent stay with us. We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

6/10 - Ok

Pierre

Viagem em grupo, Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Comodidades
Newer property but staff it is understaffed
Hospedou-se por 4 diárias em fev. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 13 de fev. de 2024
Dear Pierre,Thank you for taking the time to share your experience at the Villa la Valencia Beach Resort & Spa. Please note that I have reviewed the point you have brought to our attention with my team and have taken necessary steps to ensure this issue is addressed. Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa

4/10 - Insatisfatória

Bita

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Nice hotel, bad service. Room 3310 is a terrible location, very noisy.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 13 de fev. de 2024
Dear Bita, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards, Alejandro Santander General Manager Villa la Valencia Beach Resort & Spa

10/10 - Excelente

dennis

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
They shouldn’t have put tub in its location. Toilet area very small.
Hospedou-se por 5 diárias em jan. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 8 de fev. de 2024
Dear Dennis,Thank you so much for taking the time to write such a detailed review! I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

8/10 - Boa

VAN

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em jan. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 6 de fev. de 2024
Dear Van, thank you for staying at Villa la Valencia Beach Resort & Spa. I hope that the warm memories of this visit encourage you to return to this paradise at your earliest convenience. Best regards, Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Deepka

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful property, nice ambience, friendly staff, next to beach.
Hospedou-se por 1 diária em jan. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 1 de fev. de 2024
Dear Deepka,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

2/10 - Terrível

Amy

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Alejandro Santander-GeneralManager-VillalaValencia em 27 de jan. de 2024
Dear Amy, Thank you for taking the time to share your comments on Expedia. We offer you our apologies for not reaching your expectations, It is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests. Best Regards,

8/10 - Boa

Breana

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Alejandro by the pool gave the best service, loved him!
Hospedou-se por 3 diárias em jan. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 23 de jan. de 2024
Dear Breana,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

Guillaume

Hospedou-se por 1 diária em jan. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 16 de jan. de 2024
Dear Guillaume,Thank you for taking the time to share your review of your recent stay with us.We cannot wait to welcome you back!Best Regards,Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

4/10 - Insatisfatória

frederic IV

Viagem com a família
Pontos negativos: Serviço e funcionários e comodidades
Very deceptive with the “All Inclusive” — ended up having to pay $5,000 in additional charges. Don’t stay here.
Hospedou-se por 5 diárias em jan. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 13 de jan. de 2024
Dear Frederic IV,Thank you for taking the time to share your experience at the Villa la Valencia Beach Resort & Spa. I am very disappointed to learn of the frustrations you had regarding your stay, as this certainly isn't reflective of the high standards, we hold ourselves to.Please note that I have reviewed the point you have brought to our attention with my team and have taken necessary steps to ensure this issue is addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Alejandro SantanderGeneral ManagerVilla la Valencia Beach Resort & Spa

10/10 - Excelente

JAMES

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de AlejandroSantander-General Manager-VillalaValencia em 9 de jan. de 2024
Dear James, thank you for staying at Villa la Valencia Beach Resort & Spa. I hope that the warm memories of this visit encourage you to return to this paradise at your earliest convenience. Best regards,

8/10 - Boa

Devin

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was very family friendly. If you want to go to the infinity pool just be sure to reserve a spot by 7am even though they say its not allowed otherwise you wont get spot. ***** be aware that even though this booking says all inclusive it isnt and expedia will provide no support for once you arive. The cost for all inclusive is $1200usd per person and very much worth it. I wouldnt book through this method again due to the confusion.
Resposta de AlejandroSantander-General Manager-VillalaValencia em 9 de jan. de 2024
Dear Devin, thank you for sharing your experience at Villa la Valencia Beach Resort & Spa Los Cabos with future travelers. We are committed to offering outstanding service. Please note that I have reviewed the point you have brought to our attention with my team and have taken necessary steps to ensure this issue are addressed. Best Regards,

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay a second time
This was our second time staying at Villa La Valencia, and it was a terrific time once again. We enjoyed the pools and amenities. Food was great. Special thanks to Fernanda and Kelly from Kids Club (our daughter didn't want to leave), Alessandro from Pool bar, and Sotero from the Palmita market for being just the most friendly, helpful and terrific.
Hospedou-se por 6 diárias em dez. de 2023
Resposta de AlejandroSantander-General Manager-VillalaValencia em 9 de jan. de 2024
Dear Guest, thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere. We cannot wait to welcome you back! Warm regards,

10/10 - Excelente

Marco

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2023
Resposta de AlejandroSantander-General Manager-VillalaValencia em 26 de dez. de 2023
Dear Marco, Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa. We are committed to offering outstanding service. Kind Regards,

10/10 - Excelente

Balazs

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great getaway
Very clean new resort great rooms gym and amazing breakfast.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de AlejandroSantander-General Manager-VillalaValencia em 19 de dez. de 2023
Dear Balazs, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed the overall atmosphere. We cannot wait to welcome you back! Warm regards,

10/10 - Excelente

Daniel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was genuinely nice and helpful with any questions or requests we had. Everyone always greated with a smile. We loved everything about this property!
Hospedou-se por 7 diárias em dez. de 2023
Resposta de AlejandroSantander-General Manager-VillalaValencia em 18 de dez. de 2023
Dear Daniel, Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa. We are committed to offering outstanding service. Kind Regards,

2/10 - Terrível

Gregory

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I booked the all inclusive package, yet to get there and be told that they don’t see my booking. After digging around for awhile they found my booking, they then proceeded to tell me they don’t see the all inclusive package on my booking. We argued and I showed them my booking on Expedia and they still didn’t honor what I paid for.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de AlejandroSantander-General Manager-VillalaValencia em 12 de dez. de 2023
Dear Gregory, Thank you for taking the time to share your experience on Expedia. We offer you our apologies for not reaching your expectations, it is with great concern we receive your review, this is definitely not the kind of experience we strive to provide for our guests.Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Best Regards,

10/10 - Excelente

Joan M

Hospedou-se por 7 diárias em nov.. de 2023
Resposta de AlejandroSantander-General Manager-VillalaValencia em 9 de dez. de 2023
Dear Guest, Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa. We are committed to offering outstanding service. Kind Regards,

10/10 - Excelente

Sean

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de AlejandroSantander-General Manager-VillalaValencia em 18 de dez. de 2023
Dear Sean,Thank you for taking the time to share your review of your recent stay with us.Warm regards,

8/10 - Boa

Annie, Porter Ranch

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is still fairly new so it’s nice and clean, we loved the lazy river but 2 things, not enough lounge chairs by the pool and all the restaurants food was mediocre minus the Italian one the food there was great.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Alejandro Santander-GeneralManager-VillalaValencia em 29 de nov. de 2023
Dear Annie,Thank you for taking the time to write a review for us as this allows us to improve our service levels.We have taken your comments very seriously and you can be assured that we will take them in consideration.Best regards,

10/10 - Excelente

John

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My family and I had a great time. We enjoyed the pool and the night time dinning. I believe we'll go back someday for another restful vacation.
Hospedou-se por 7 diárias em nov.. de 2023
Resposta de Alejandro Santander-GeneralManager-VillalaValencia em 25 de nov. de 2023
Dear John,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful hotel with wonderful service
Hospedou-se por 4 diárias em out. de 2023
Resposta de Alejandro Santander-GeneralManager-VillalaValencia em 30 de out. de 2023
Dear Guest, Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa and for sharing the details of your stay with us. We are committed to offering outstanding service. Kind Regards,

10/10 - Excelente

Jazmin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Will come back again! Amazing pool area with stunning beach view!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Alejandro Santander-GeneralManager-VillalaValencia em 16 de out. de 2023
Dear Jazmin, Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Villa la Valencia Beach Resort & Spa. Your feedback is truly valued. I hope that the warm memories of this visit encourage you and your good friends to return to this paradise at your earliest convenience. Kindest regards,

10/10 - Excelente

ana

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing food at every restaurant, staff is very friendly . The hotel is very nice and clean. Not allowed to swim at the beach at this location . No poolside bar available. So you have to get a poolside waiter. Lazy river and pools are good temperature. And it’s expensive to get to town with the taxis .
Hospedou-se por 5 diárias em out. de 2023
Resposta de Alejandro Santander-GeneralManager-VillalaValencia em 11 de out. de 2023
Dear Ana,Thank you for expressing your great satisfaction at Villa la Valencia Beach Resort & Spa and for sharing the details of your stay with us. We are committed to offering outstanding service.Kind Regards,

10/10 - Excelente

meaghan

Hospedou-se por 7 diárias em out. de 2023
Resposta de Alejandro Santander-GeneralManager-VillalaValencia em 30 de out. de 2023
Dear Meaghan, Thank you for staying at Villa la Valencia Beach Resort & Spa. I hope that the warm memories of this visit encourage you to return to this paradise at your earliest convenience. Best regards,

10/10 - Excelente

Lyzbeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything about this resort is 5 stars. Extremely pleasant stay in Mexico.
Hospedou-se por 1 diária em set. de 2023
Resposta de Alejandro Santander-GeneralManager-VillalaValencia em 19 de set. de 2023
Dear Lyzbeth, It is an honor to receive an amazing review from our valued guests and we would like to thank you. We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. Also, we have taken a note of your comment and will share it with the team. We thank you on behalf of our team. Best regards,

2/10 - Terrível

Chanell

Viagem a dois
Pontos positivos: Limpeza
I would not recommend this resort to anyone. This property kept trying to over charge me and tack on unnecessary fee that I knew nothing about. Housekeeping came into my room at night, went through my purse, & stole money out of my wallet. My things in the hotel room were moved around in addition. The hotel did not want to accommodate me for this inconvenience. After 30 minutes of talking to the manager, the GM had to get involved. That experience ruined my entire trip & I will never give this company another dime of my money. I HIGHLY DO NOT RECOMMEND ANYONE STAY AT THIS RESORT!! They steal every chance they can get!!
Hospedou-se por 4 diárias em set. de 2023
Resposta de Alejandro Santander-GeneralManager-VillalaValencia em 18 de set. de 2023
Dear Chanell, We offer you our apologies for not reaching your expectations, It is with great concern we receive your review. Best Regards,