Upon arrival at the resort, we were warmly greeted, and we shared that we were there to celebrate my birthday. We were informed that birthday amenities would be provided during our stay, but unfortunately, these were never received.
Our room had ongoing maintenance issues, specifically with the toilet not flushing properly throughout the entire stay. Despite bringing this to the staff’s attention daily, the issue remained unresolved. Additionally, housekeeping services were inconsistent and not always provided. While the issue with our in-room refrigerator was addressed and corrected, we were assured that further accommodations would be made for the inconvenience—none of which were fulfilled.
Dining at the buffet was a disappointment. The food lacked variety, was often served at improper temperatures, and the quality did not meet expectations. Service from the waitstaff was inconsistent; at times we felt ignored, and there seemed to be a lack of attentiveness when it came to providing beverages and general hospitality.
Entertainment options at the resort appeared outdated and may not appeal to all guests depending on personal interests. On a positive note, the oceanfront was beautiful, the pools were enjoyable, and the exterior grounds of the resort were clean and well-maintained.
Despite the challenges, we did our best to enjoy the trip. The concierge team was courteous and helpful, especially with assisting us in arranging transportation and off-resort excursions.