2/10 - TerrĆvel
Genesis
Viagem com a famĆlia
3 de ago. de 2025
I had one of the most terrible experiences in hotels at the Solaris.
The buffet was not open until 1pm, so we decided to eat the snacks at the pool until they opened. The cheese sauce was watery and didn't taste like cheese. The ceviche had been sitting there for god knows how long, it tasted like cardboard and I had to spit it out. The hamburger patties tasted like rubber and I was very surprised how the bad the food was. Once the buffet opened, I assumed we were going to be safe. I spoke too soon. The buffet had the same vibe, nothing was edible and I ended up eating a watery ice cream cone just to satiate my appetite. I tried ordering room service later to see if they could redeem themselves, that too, was a culinary disaster!
The one thing this hotel needs to improve on the most is w their security. There was a weird guy tweeking outside our hotel room, we were not sure what he was doing but we got scared and wanted to call security to come and help this gentleman. I CALLED AND CALLED, EVERYONE (CONCIERGE, FRONT DESK, GUEST SERVICES, ETC...) NOBODY WAS ANSWERING. I called for 45 minutes and no answer!!!
Overall, sheets smelled like urine and upper hotel staff was not accommodating. Will never go back, we left that night even though we had a whole week, and they refused to give any money back!! Horrible, terrible service!! Ran out of space, couldn't finish my whole run down.
Genesis
Hospedou-se por 4 diƔrias em jul. de 2025